The Rubens at the Palace

Home away from home

Had a lovely stay at the Rubens. Arrived early after an overnight flight and a very comfortable room with crisp bedsheets was available despite my early arrival. Staff was very friendly and helpful and always gave me a warm welcome and friendly words after my shopping trips. As a solo traveller that made me feel ‘not solo’ at all. Lovely place if you don’t want to stay in a big hotel, this one has personality and not least a great location with walking distance to most attractions and shopping areas. Will definitely come back here for my future London stays.

Exceptional

Beautiful hotel with good old fashioned customer care of the highest standards from the moment you pull up out side to the moment that you leave Highly recommended

Regal furnishings Outstanding service Beautiful rooms Personal service

Great location & lovely staff.

Great location and very welcoming staff.

Hotel was quiet but no fault of their own.

A real treat and can't...

We loved the way we were treated, a beautiful hotel and wonderful staff.

Our stay was very relaxing...

Attention to detail. Quality of food.

One waiter for one breakfast. He appeared to be very nervous and as a result we got a slightly incorrect breakfast.

I will definitely recommend

Friend ly staff, liked the snacks very filling and the breakfast was great

N/a

It deserves an extra ⭐️

Everything

It was perfect perfect

Exceptional

Everything

Can’t think of anything

More like a 7star boutique...

It was a memorable experience with top quality service and so relaxing the staff to guest ratio is very high .

Can't think of anything

Exceptional

We were upgraded to Hotel 41 as the main hotel was closed and the service was exceptional

An amazing hotel and experience....

We were upgraded to their boutique hotel 41. The hotel is amazing, the service from all of the staff was impeccable. i cannot fault this hotel. Everything from location, food, service, rooms were all amazing. We will be back.

Relaxing

Dean, David, Lauren and Gabriel were lovely. The fact I remember all there names says something. I would love to stay again soon.

Absolutely nothing

The staff were exceptional (especially Alice) mo

Exceptional

The staff were exceptional (especially Alice) mo

Everything. Its no wonder the Queen moved in next door, this hotel is amazing. Staff are so lovely, restaurants and bars are incredible and the decor is timeless. Our new favourite hotel in London. Thanks everyone xxx

Having to leave

Ruben's Hotel Stay

Everything. Its no wonder the Queen moved in next door, this hotel is amazing. Staff are so lovely, restaurants and bars are incredible and the decor is timeless. Our new favourite hotel in London. Thanks everyone xxx

Having to leave

I would have liked it very much but the fact that you have sent me a questionnaire when we spent the last week cancelling the trip goes to show how attentive your system is!!

We didn't get there

Decor. Friendliness.

Nothing.

Decor. Friendliness.

Nothing.

Hospitality was fantastic! Staff could not have been more accommodating!

The service from staff was excellent, very friendly and small little touches to enhance your stay. Breakfast was amazing, in a beautiful room. The location is perfect for exploring central London, so near Buckingham Palace.

The room although beautifully decorated was quite small, although the bathroom was large.

Breakfast was out of this world,nothing to much trouble for them. Best nights sleep in a bed so comfy. The staff make the hotel

The staff were amazing and went way beyond the call of duty to look after us and treat us for my birthday!

The tap in the bathroom sink....

Old fashioned charm and elegance with fabulous guest service

Nothing

Well located near Victoria Excellent staff and service Lovely complimentary breakfast Also given a voucher for complimentary drink on arrival

Room smallish for a double but adequate

Excellent service. Really friendly staff who upgraded us just because I mentioned it was my partners first visit to London

There was nothing to not like

We had a lovely warm welcome when we checked in. Bed was very comfortable.

The walls in our room were a bit thin and we could hear next door too clearly! Breakfast was a long time coming but worth the wait.

Friendly and helpful staffs, comfy bed, very good breakfast

breakfast was excellent. The staff were very polite and courteous

the view from from the roof was non as there was a wall of next door property

Proximity to all the places we needed to be. Very comfortable and staff were very friendly and helpful.

Only one lift. Shower control was difficult - very hot.

The staff were incredibly attentive, nothing was too much trouble, the room was lovely and the bed exceptionally comfortable.

I did feel that there was a little bit of a hard sell for upgrades and extras but perhaps this was to ensure that I was aware of all options.

Very Beautiful

All people are very lovely

Fantastic classical style hotel with excellent service from the exceptional staff in all areas Special thanks to Paula

Location, friendly and helpful stuff, excellent breakfast

Incredible staff

Breakfast was included and we had one evening meal - all were excellent.

We would have liked a bath as well as the walk in shower.

Absolutely fantastic in every way made our January much more bearable. We loved it and we will be going back, the room, the food and the staff were exceptional!

The location is convenient. The staff are very friendly and helpful.

The cleaner can clean the bath tub at least two days one time. I found dirt inside.

From the moment I arrive the staff went out of their way to be friendly helpful and accommodating.

Exceptional breakfast

Rooms are very small. Lack of comfort.

Great staff and awesome breakfast!

The service provided was exceptional.

From the moment we arrived we were treated as if we were returning old friends. All staff were aware that our visit was a special occasion and extra little touches had been put place which enhanced our experience. These continued throughout the duration of our visit.

A fantastic hotel, extremely attentive staff, a lovely welcome, great facilities, the rooms were fabulous with so many lots of little touches including a bed turn down service, I would highly recommend the wonderful breakfast. The location is great, very close to Buckingham palace & Victoria station, we will definitely come back,

Nothing, all wonderful

Excellent location, staff is fabulous

The staff: superb helpful and friendly The classic double room: very spacious and the bed is very comfortable, also the walk in shower is handy (and has bathrobes in the bathroom) The breakfast: people bring you your breakfast which is very delicious and also has wide range to choose from.

Classic double room: the bed is made of 2 singles because there is a crease in the middle and it might be annoying to some

Stayed in the queen suite - beautiful room, staff were wonderful and the food was fantastic. Only 2mins from Victoria station and 5mins from Buckingham palace.

Both good

Excellent location, staff was helpful. Very clean. All amenities provided.

Wonderful staff. Nice room with a comfortable bed. Good breakfast.

I would have liked a minibar in the room.

Beautiful decor, makes you feel like you are actually in Buckingham Palace

Nice and posh

Sorroundings, room and facilities in general was amazing and the staff were outstanding. Can only recommend this hotel to anyone who wishes to experience the “royal” feeling.

It’s just cosy and perfect for a winter stay

Food selection in bar too small

Old fashioned great customer service and historic building make for another relaxing and comfortable stay

Fantastic position, very helpful staff and the restaurant English Grill is excellent

The room we had was on the very small size for a classic double, more like a cosy double, but it had everything and was comfortable

Comfortable and cozy

Needed some further low lighting in our bedroom eg lamp in corner

Location, service and comfort rate very high on my list and we had a marvellous experience.

nothing

whole experience, english grill is top class, londons most welcoming staff, all appear to enjoy also, lovely people

nothing

The hotel staffs were extremely friendly. There was some issues with the air-conditioning of my room. However, the staffs promptly reacted and managed to resolve the situation. The location of the hotel was very convenient.

Very comfortable room and friendly helpful staff.

The staff were all exceptionally helpful, welcoming, and friendly - from arriving at the front door throughout the whole stay. There was definitely a sense of "team" and everyone had a strong customer-focus. Food (we had breakfast) was excellent and again service was attentive and prompt. Loved the decoration - opulent and warm giving a boutique feel. We couldn't have asked for a better location - so close to all the tourist attractions we wanted to visit and close to tube & rail - Victoria station 2 mins walk away.

There was nothing we didn't like. Having read other reviews about rooms being small, we booked a King room which I'm glad we did because anything smaller would have been too small for us. As it was the room size was adequate. London is an expensive city so the price has to be seen in that context.

Rubens is a quintessential British experience, quirky and traditional with refined touches combined with good old fashioned service. It’s location at the Palace gave us the complete royal experience, very different from our previous visits to London. Christmas was alive from the moment we entered the lobby. Staff are fully attentive from the doorman to concierge, greeting staff (champagne on arrival) and front desk. Loved the musical entertainment in the grill and the gallery. Our suite was well appointed and spacious by London standards. Quality linens, gold monogrammed fluffy towels, striped yellow wallpaper and heavy drapes characterise the regal theme. A large portrait of the queen mother hangs on the wall facing the bed. Breakfast was a good selection, tables set formally with silver service and white cloths. We enjoyed the window view of hot breakfast underway in the grill kitchen.

Only things we could negatively comment on are that the property is gloomy (natural light is limited) and there was a weird smell in our bathroom.

Very clean and very near to Tube and Main Line station.

Dining was excellent

Booked a twin room & ended up with a king split into two narrow singles. Complained & was told that IS how they define a twin. In fairness, they did give us a slightly larger room for next nights. Would’ve expected a ‘proper’ twin bedded room for money spent

We stayed here on our wedding night, as did both our parents and some of our families. The hotel staff were all lovely, and went out of their way to make the day special, with little touches which they didn’t have to do. The hotel is beautiful and definitely gave a sense of occasion for our families, especially with the Christmas decorations. There was a great selection for breakfast, which kept everyone happy. We booked a table at the bar the night before the wedding, and again the service was flawless. We also enjoyed the live music at the bar. The location was perfect, and made it easy for everyone to get around London. We were both very glad we chose the Rubens and grateful to all the staff who made the day perfect. This will always be a special place for us, and we’ll definitely be back!

Always welcomed by friendly door persons. Reception staff quickly checked us in. Also answered questions and gave good advice.

Location and old world charm.

Fantastic location, walking distance to Buckingham Palace, Carnaby Street & Victoria Station. Breakfast at the hotel is so good & an experience. Will tell friends & family about this hotel - highly recommended!!

Room was a bit small.

The staff were friendly and very helpful.

old charm