London hotels in Soho

Cons: Over charger $2k with a forced apology

Cons: I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Cons: Lack of facilities, no common work lounge area not counting sad empty bar on roof that could only be cute in hot weather. Doors always left open there to 1 degree weather makes it useless. Terrible restaurant, 2 star not 5. Dated decor dangerous twig decor to poke an eye out on. Front desk staff with marked lack of skill set to serve the public, always empty except for he few at breakfast. We arrived and checked in greeted by an indifferent individual who wouldn’t get off her phone call to greet us. She passed us a paper to sign in. Then she told us she was on a telephone solicitations call she didn’t know how to say no to! Well how about you get off and serve your clients as this is a 5 star hotel? Self appointed 5 star as far as I can tell. Front desk mostly un manned and anyone could walk in. I was never asked if I was a guest and the staff were never the same people. Ridiculous. Glory days are gone.

Cons: The rooms are ridiculously small, and the staff doesn’t understand what the “do not disturb sign” means. I get that they are trying to be helpful, but I am a big kid and have the ability to alert the desk if I need something. It happened more than once, and one of the staff actually started to enter the room while I was on the toilet. Maybe it is a cultural thing, but it was off-putting.

Cons: The room smelled a bit because of the room not having a working fan after our showers, so there was a lot of condensation in the air left over.

Cons: Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.

Cons: Small Rooms

Cons: The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street

Cons: While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)

Cons: Updated internet room, solo rooms,

Cons: Lack of a common kitchen.

Cons: Staff was not helpful, loads of stairs, no kitchen, common room had no light, irs like a basement

Cons: No kitchen. Stayed for two weeks and has to either eat out or at the hostels restaurant. Not ideal when staying long period of time. Shower rooms where tiny, not much room to move. Building site outside my window, load early in the morning and late at night