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New Orleans hotels in French Quarter
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Best hotels in French Quarter (New Orleans)
Located in French Quarter, this spa hotel is within a 10-minute walk of Bourbon Street and Jackson Square. French Market and National World War II Museum are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 22 minutes by foot.
Overall 9.1 Excellent
Based on 542 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.3
Pros: Love the Carousel Lounge & the fact that the rooms had mini fridges to store my own drinks.
Cons: Pillows all the same, dished they had some flatter pillows to choose from.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.5
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
9.7
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.8
Pros: Nice hotel. Clean and comfortable.
Cons: Overly priced. Size of room not at all as expected.
Excellent
8.8
Pros: The hotel was very nice, located in convenient place and prices are reasonable.
Cons: Front entrance is very congested, rooms were a bit smaller.
Good
7.1
Pros: Overall, the facility was gorgeous. The beds were very comfortable, the room was clean, the pool was beautiful and atmospheric, but the service left too much to be desired. When we called to the front desk for assistance of any kind, we were met with tones of condescension. Almost as if asking for a room service menu, as are room had none, or ordering room service was a bother to them. We waited an hour for a Cobb salad to be delivered, only to find that it was missing bacon, egg, and avocado...practically half the salad! For the price of the salad, I expected so much more. I certainly could have called to notify them of the issue, but after having waited at long we did want to waste more time. Apart from the lack of care for customer satisfaction dealt out by the front desk, we also ran into issues with the bell man. At first, he offered to look out for our scheduled taxi, while we waited inside. But, we soon realized that he wasn't going to follow through on his offer as he was standing inside chatting it up with a co-worker as time came for our taxi to arrive. So, we got up and went to look for it ourselves. This is not to say that all of the customer service personnel were lacking. There were certain individuals who were kind, friendly, and attentive to our needs. But, I would say by and far that customer satisfaction is not apparent by their services rendered. If you're looking to feel like you as a customer and a person matters, then stay far away from Hotel Monteleone. If you're looking for a beautiful place to stay, then by all means, book that room!
Cons: See above,
Excellent
10.0
Pros: The location is excellent! This is an old hotel with lots of history. The Carousel Bar is wonderful.
Cons: Room was on the small side.
Excellent
9.4
Pros: Monteleone is marvelous and I will come again. My only criticisms are 1. It is not fully handicap accessible 2. The bathrooms are nice but small and dated, no walk in showers 3. Bedrooms are small by modern standards (limited to 2 to a room comfortably.
Cons: Restaurant, entertainment, bars, service par excellence, cleanliness, doormen extraordinarily helpful( (we needed extra assistance and always received what we needed and more)
Excellent
10.0
Pros: Top notch beautiful. I was impressed.
Cons: Nothing
Excellent
8.3
Pros: Hotel is lovely. Carousel Bar is definitely worth an afternoon of drinks and appetizers.
Cons: Room was small. Furniture was beat up. Bed was uncomfortable.
Good
7.3
Pros: Great location, amazing old but extremely clean hotel
Cons: Room service was good but very expensive. If you can, go downstairs and dine in some five star restaurants and it will be the same price.
Excellent
10.0
Pros: charming. wonderful staff and loved the spa
Excellent
9.3
Pros: Very nice room, great staff
Cons: Room was too small for a stay of more than a couple of days.
Excellent
10.0
Pros: LOVE this hotel!!! A+++!!
Excellent
10.0
Pros: Staff was very helpful and friendly. When our room was not ready on time, we were upgraded to a beautiful suite. Hotel bar was lively with friendly servers. Rooftop pool was a fun place to relax before dinner. Beautiful lobby. Perfect location near great restaurants in the Quarter and downtown spots.
Cons: Having o leave.
Excellent
10.0
Pros: Staff did everything to make stay perfect
Excellent
9.4
Cons: Double beds are hard on tall folk.
Good
6.0
Pros: The location is excellent
Cons: I thought the hotel looked a bit run down,not a 5 star hotel.. I did not like the fact that there was no complimentary coffee or news papers The coffee was available in the gift shop for $3.00+ / cup. Not acceptable for a supposed top flight hotel, Forget trying to get a seat at the famous Carousel bar, but it was the first weekend of Jazz Fest.
Excellent
10.0
Pros: location and roof top pool
Cons: expensive valet
Excellent
8.3
Pros: Location
Cons: More restaurant/bar seating in the lobby
Excellent
10.0
Pros: Everything except pool deck locked at night
Excellent
10.0
Pros: Rooftop Pool and Carousal Bar are a must to see when you stay here. The beds are also very comfortable and plush and the built in mini-fridge was very convenient (not filled with items meant to upcharge which I appreciate). This place is definitely a go to place to stay in New Orleans
Cons: For the price, the room furnishing is a bit aged, but still functional and not cheap feeling.
Excellent
10.0
Pros: The hotel has a great atmosphere. All the hotel staff were very attentive and friendly. Conveniently located in the French Quarter with many restaurants, bars and not far from Bourbon Street.
Excellent
9.1
Pros: Friendly doormen, bellman, front desk. Love the gracious old hotel. Criollo's Restaurant had excellent food and service. One could not ask for a better location as a base of operations for leisurely tour of French Quarter.
Cons: While I don't think most rooms fit this category, we happened to get a very small room with window looking across a dark alley. Room could not have been more than 12' square, with king and furniture closet, one could not help but feel a bit claustrophobic. Be sure to ask for room with street facing widows. Housekeeping kept forgetting essentials - like TP. Had to call to request and then wait 15 min for delivery. Otherwise, excellent experience.
Excellent
10.0
Pros: Hotel Monteleone is beautiful and the perfect location, but even during Mardi Gras season it was a very quite hotel. Not the perfect place to stay if you're more looking for fun, but a great place for a romantic getaway or for business. Fantastic staff.
Excellent
10.0
Pros: Gorgeous, luxurious, elegant decor and accommodations Five-star service Carousel Bar and Lounge is not to be missed We didn't have the opportunity to try Criollo restaurant, but the menu looked excellent Beautiful rooftop pool with unbeatable views of the city Large gym with views of the river OUTSTANDING location right in the heart of the French Quarter Love, love, love this hotel. Do yourself a favor and don't consider ANYWHERE else but Hotel Monteleone if you're coming to New Orleans.
Good
7.3
Pros: Friendliness and helpfulness of the staff.
Cons: Door handle on my room had not been upgraded, and the door would not open. It took 4 trips down to the lobby plus the manager coming up to my room to fix the problem. A real hassle. Also, thermostat broken, and I nearly froze to death in my room. Would not recommend this hotel.
Good
7.7
Pros: Great location, ambience was nice.
Cons: Very limited room service menu. The directions to elevators and floors were confusing.
Good
7.7
Pros: Could not have been on better location , staff helpful, Bed was comfortable, nice shower, nice but small room
Cons: No free wifi, no hair dryer, small bathroom
Located in French Quarter, this historic hotel is steps away from Jean Lafitte National Historical Park and Preserve Visitor Center, Canal Street and Decatur Street. Royal Street and Bourbon Street are also within 5 minutes. New Orleans Union Passenger Terminal is 25 minutes by foot.
Overall 9.1 Excellent
Based on 190 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.8
Okay
4.5
Excellent
9.7
Excellent
9.6
Cons: We waited over 30 minutes for our car
Excellent
9.3
Pros: Great hotel.
Cons: Front desk clerk never told me there was going to be a charge for parking. I assume it was included. Wish I would of know instead of paying $35 per night. I felt like i was tricked into it.
Excellent
8.2
Pros: Location was fantastic. Staff was very friendly.
Cons: The air conditioner in one of our rooms was not working properly, even after a maintenance person came to service it.
Excellent
9.6
Pros: Staff and location are incredible. Hotel is beautiful.
Cons: Breakfast was poor.
Excellent
9.4
Pros: very close to canal street and Bourbon street. Able to walk there. Great location for walking to these site attractions.
Cons: The bed was very sqeaky anytime I moved. To go to bathroom you had to step up and I kept hitting my foot on the upstep to go in. So I kept reminding my mother to take a step up when she entered it so she wouldn't fall.
Good
6.2
Pros: Very nice hotel lots of good things about it including location and cleanliness and most staff
Cons: Very rude and noisy maid staff in the early mornings and no follow up from management at all after I complained
Okay
4.8
Pros: The hotel was old which isn't always a bad thing. Our door to our room fell off the hinges and we literally had to sleep with our door opened and unlocked. :( we called downstairs and no one answered. Very dissatisfied
Cons: Just not comfy and dated. Front desk clerk did not make me happy with how she handled the door situation. She asked me "What do you want me to do?" I don't feel I should ask. I didn't have privacy in a room with females. You think they would bend over backwards to satisfy us. Not the case. Very disappointing.
Good
6.5
Pros: The hotel felt very French, romantic, and quaint. It was in a perfect location and within walking distance to the wedding we were attending that night. The rooms were cozy and the balcony was nice.
Cons: Somehow my reservation was saved under the name "Judith" (not sure if this was a mistake on Kayak's end, or the hotel's), and the staff treated me as if I had done something wrong. My name is not/has never been/isn't even close to Judith, so there's no way I accidentally gave them the wrong name. I entered the hotel to check in with the three friends who were also in the room, and they couldn't find the reservation and I had to ask "ok so what do I do?" and they told me to call whoever I booked the reservation through. The woman at the desk was rude and unhelpful overall, and finally, after we got the whole thing sorted out she noticed that the reservation had been made for two people instead of four (all four of us were standing at the desk) and she proceeded to charge us and additional $50 for the extra people. Of course, I was dishonest about the number of us in the room, but an extra $50 just seemed unnecessary seeing as we only planned to sleep there and not use an abundance towels, or even eat breakfast. The frustrating thing is that my emails from Kayak are addressed to me, with my real name, so I think the mistake was actually on the hotel's end and yet they were extremely unkind and did not apologize for anything. It was just bad business practice, but I suppose with a location as great as this one they'll continue to fill rooms no matter the customer service. Also the price for parking was just insane. I recommend looking for other places to park; a few of my other friends found a nearby lot for $15 overnight parking.
Excellent
10.0
Pros: Rooms were clean and spacious. Bed linens were very nice. The inner courtyard is beautiful, expecially in the morning during breakfast. Next time we'll reserve a room on the courtyard. Our room faced Decatur St, but was quiet at night.
Mediocre
3.4
Pros: Location and over-priced hotel in the Quarter. I was here for my 60th birthday. I chose this hotel because I had been here before and had a great experience. Hotel allowed me to change rooms after the ants were reported twice and after my patience had run out.
Cons: Ant problem in one of three rooms reserved for my 60th birthday. Since I have been here before the system is the following: they give you a really crappy room (interior dungeon room with no windows or a small, crappy and smelly room) you inform the front desk that you are not happy, they respond by saying they cannot do anything until the next day even though the hotel seemed to be fairly empty and it was at check-in time and finally you are allowed to move yourself the following day. The rates are all over the place, they change on a day to day basis. I reserved one of the rooms at full price because I wanted to make sure my birthday accommodations were great and I received a very disappointing, smelly, cramped room with a tiny bathroom. Unhelpful front desk. Overall a sad experience.
Excellent
10.0
Pros: Perfect location, very nice rooms and beautiful pool area. Staff was incredible and probably the nicest pet friendly hotel I have ever stayed in. Very close to all the fun, Harrah's casino, Cafe du Monde, house of blues, Bourbon St. We walked everywhere had a blast and never even thought about a cab.
Cons: Nothing, the hotel was great and New Orleans is one of my new favorite cities on the planet!
Excellent
9.0
Pros: Bienville House was an amazing stay. It's super small, and very quaint, but the service and rooms are fantastic. The location may be the very best part — it's super central to everything. Few block walk to Bourbon or Royal, near the water and Casino, also close to Jackson Square and the heart of French Quarter. You really can't go wrong. We upgraded to a suite for a little extra $$$ and it was well worth it. HUGE room, super quiet and very comfortable and clean. They also have a great little courtyard with a heated 24-hour pool which is a nice touch. Overall, I'd highly recommend this hotel and will definitely be staying again.
Cons: The elevator is tiny. We had to wait awhile to be able to check into our hotel (3 pm), whereas other larger hotels can usually get you in pretty quickly if you arrive early. The parking was fine — but a little pricey at $32 a night. However, that's pretty common for any place in the area so not much you can do there.
Excellent
9.6
Pros: The room was wonderful with a large king sized bed and beautiful declarations throughout.
Cons: The included breakfast was a little "holiday inn" but I can't really complain for the price or the accommodation.
Excellent
8.0
Pros: Location
Cons: $40 for one night of parking
Located in French Quarter, this luxury hotel is steps away from The Shops at Canal Place and Canal Street. Audubon Aquarium of the Americas and Harrah's New Orleans Casino are also within 5 minutes. New Orleans Union Passenger Terminal is 26 minutes by foot.
Overall 8.8 Excellent
Based on 1,202 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.0
They run out of shampoo then run out of toilet paper also our carpet was gross
Excellent
8.5
Excellent
9.1
Pros: I really like the proximity to shopping, restaurants, and the aquarium.
Cons: The restaurant was closed
Excellent
10.0
Good
6.0
Okay
5.1
Excellent
9.1
Excellent
10.0
Excellent
9.4
Excellent
8.5
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.4
Good
7.4
Good
6.5
Pros: Place was nice but didn’t get checked in till 12 am the day after check in
Excellent
10.0
Pros: My fiance and I absolutely loved our stay at the Westin. The service, room, decor and food was impeccable to say the least. We will definitely be staying there again in the future. Can't wait!!
Cons: That we couldn't stay longer. Lol.
Excellent
9.4
Pros: Beautiful hotel very comfortable
Cons: I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
Good
7.0
Pros: Cleanliness, polite staff
Cons: Room was warm
Excellent
9.4
Pros: I will say that my first impression of the hotel was very positive. We arrived at 9:00 am, hoping for a place to leave our luggage until we could check in. You can only imagine how pleasantly surprised we were when told that our room was already available. We went to our room and were very happy to have a great view from our room. The Mississippi is truly a major waterway. The hotel is on a very quiet side street and connects directly onto Canal Street, and is edging the French Quarter. We made use of the trolleys on Canal to connect to the French Market and the Garden District. There are many great restaurants and night spots within an easy walk, and great shopping very nearby. There is a very large Casino across the street. Unfortunately we were only there two nights but will definitely go back.
Mediocre
2.0
Cons: Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
Excellent
9.4
Pros: nice location. rooms were clean and no musty odor(its new Orleans)
Cons: ended up booking through a 3rd party to get room, not a normal process. they did well however.
Excellent
10.0
Pros: When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley.
Cons: That we couldn't stay longer this time.
Excellent
10.0
Pros: Everything, best bed and bedding ever!
Cons: Room service prices were too expensive for the quality of the food
Excellent
8.2
Pros: Bed was comfortable, location was great! Lobby has beautiful views as well.
Cons: Hotel seems to be in final stages of a renovation, or maybe even the mall it is attached to. There was some construction noise (didn’t bother me, but was worried it would) and could hear all doors in the hallway open and close. Also, the coffee shop in the mall was closed!
Mediocre
2.0
Cons: Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
Excellent
8.0
Pros: View from room
Cons: Tired liooking
Good
7.0
Pros: Location
Cons: Needs to be updated. The bathroom door needed painting.
Excellent
9.6
Pros: Location is very good. The view from the rooms over looking the City and River was excellent.
Cons: The cost for parking was very high.
Good
6.0
The hotel was probably nice 15 to 20 years ago, but it definitely needs some renovations now. Everything in the bathroom seemed to be falling apart or already broken. Also fairly unclean floors and dirty spots randomly throughout the room.
Excellent
9.7
Pros: The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Mediocre
3.1
Cons: I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
This family-friendly New Orleans hotel is located in the historical district, steps away from Canal Street, Bourbon Street and Saenger Theatre. Royal Street and Harrah's New Orleans Casino are also within 10 minutes. New Orleans Union Passenger Terminal is 18 minutes by foot.
Overall 8.7 Excellent
Based on 222 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Friendly staff, clean hotel, great breakfast and room service, fun lively lounge for the evening with live jazz. Would not hesitate to stay here again.
Good
7.7
Excellent
9.7
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Okay
5.7
Pros: We are frequent visitors of the Ritz Carltons and this was the worst facility I've ever been to and service was poor. I was paying $600 a night and felt like I was staying at a Sheraton or worst.
Excellent
8.5
Pros: Very elegant and friendly hotel.
Excellent
10.0
Pros: Our room 1236 was a great room for us! The facilities were great and the staff was lovely. We enjoyed the food in the restaurant and the Wednesday jazz players. We would definitely return the next time we are in town!
This family-friendly New Orleans hotel is located in the historical district, within a 5-minute walk of Bourbon Street, Jackson Square and Preservation Hall. Cafe Du Monde and The Shops at Canal Place are also within 10 minutes. New Orleans Union Passenger Terminal is 26 minutes by foot.
Overall 8.6 Excellent
Based on 1,300 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: Everything
Cons: Nothing
Excellent
9.7
Excellent
10.0
Good
7.7
Good
6.2
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
5.4
Excellent
10.0
Excellent
8.8
Excellent
9.1
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.8
Excellent
10.0
Pros: * Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night
Cons: * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Good
6.5
Pros: Location
Cons: The room was too small especially the rest room. The hotel is nice but needs an update. The mattress was old and lumpy. I would not recommend this hotel to a friend.
Excellent
10.0
Pros: Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
Excellent
9.1
Pros: Royal, old-fashioned feel consistent with New Orleans old city.
Cons: Room was a bit smaller than expected, but sufficient for a couple.
Excellent
10.0
Pros: The beds were the best I had a hard time trying to get my girls to leave
Cons: The sandwich we got from room service
Excellent
9.4
Pros: Elegance Central for visiting French Quarter Customer-Friendly Historic
Cons: Small room for Big Price
Excellent
8.8
Pros: Comfortable room, great AC, beautiful lobby, outstanding Sunday brunch.
Cons: Ac in the bathroom!
Excellent
10.0
Pros: Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Excellent
8.5
Pros: Staff was great! Location is excellent.
Cons: Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
Excellent
10.0
Pros: The staff was great! Everyone is so friendly The hotel is perfectly located for all the touristy things but you don't hear any of the noise. Super nice stay!
Cons: Nothing!
Excellent
8.0
Pros: Pool and viewing deck
Cons: Bathroom set up no counter with rack above toilet
Excellent
9.3
Pros: The historical atmosphere
Cons: The valet parking garage was a bit tight to manipulate
Excellent
9.1
Pros: This hotel has a classic feel with updated amenities and a fantastic roof top pool.
Cons: Our room was very small and had very little storage space and the bathroom had no counter space for toiletries.
Excellent
10.0
Pros: The rooms were large and accommodating. Car parking service was excellent. All the staff were courteous and did their best to accommodate customer wishes.
Cons: The mini-bar was a source of frustration. I could not refrigerate my medication. If the mini-bar had the little plastic fastener cut, the room would be charged : (
Excellent
9.0
Pros: It's the attention to detail that left us with a lasting favorable impression. Each employee of the hotel was very polite and at the top of their game at every brief interaction. It was a brief stay and what created the lasting impression was when we were departing the hotel a bellman made sure to tell us Good Morning, how nice is was to have us, and to have a wonderful day. We could have made it out the door without him saying much but he made sure to tell us these things with conviction and we felt that it wasn't just lip service. Nice job folks, from check in to check out. We'll be back.
Excellent
10.0
Pros: In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
Excellent
10.0
Pros: The Location
Located in French Quarter, this historic hotel is within a 5-minute walk of Jackson Square, Cafe Du Monde and French Market. Canal Street and National World War II Museum are also within 2 mi (3 km). New Orleans Union Passenger Terminal is 28 minutes by foot.
Overall 8.6 Excellent
Based on 1,215 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Staff was great
Excellent
10.0
Pros: Everything. The people working the desk when we checked in around 10pm were exceptional employees.
Cons: N/a
Excellent
8.2
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
8.2
Good
7.7
Excellent
8.6
Excellent
9.7
Okay
5.7
Pros: The room was giant
Cons: The place was shabby, even the uniforms were cheap. The hotel bar closed at 12:30, the room service was from like 4-10 and was provided by a third party, in the morning I called for a sprit and it took FOREVER for it come. I paid 450 for that room. I should have been at the Four Seasons level.
Good
6.0
Pros: Right by Bourbon St room was clean and nicely appointed great central courtyard with pool
Cons: Location makes it noisy rooms on one side were noisy to a non-stop generator terrible pillows no room service uninformed staff (front desk not aware there was no room service, housekeeping not clear whether feather pillows existed... isn't this a basic requirement in most hotels? plastic mattress cover - I guess too many people enjoy the party atmosphere too much & they have mattress issues!
Excellent
10.0
Pros: More hotel than what we expected. Great staff, great location, great food, great hotel! Will make it our go to hotel every time we visit.
Excellent
9.4
Pros: Really enjoyed the Historic aspect of the Hotel. Very opulent, and had wonderful informative signs regarding various history of the building. Staff is really good, polite, and helpful.
Excellent
8.0
Pros: The location was the best feature of this hotel, footsteps from both bourbon and royal stress dead center of french qtr. The staff was friendly and helpful. If it was warmer when we stayed I bet the pool area would have been a nice place to kick back.
Cons: We were a bit surprised that there wasn't a snack bar in the room. or at least a little fridge with some drinks. The rooms seem a bit dated as did the bed linens but not a big deal.
Excellent
10.0
Pros: Beautiful hotel with friendly, efficient staff. If you want to stay in the heart of Bourbon Street this hotel is it. Upgrade to Balcony suite for a perfect stay.
Cons: Everything was great.
Excellent
10.0
Pros: Great room. location, and the staff was incredible.
Good
6.5
Pros: I loved the location of the hotel the staff was courteous and friendly. The in hotel restaurant had good food but was a bit pricey. Our room was clean, I am a picky person so it met my standards.
Cons: I thought some areas could have had better house keeping. Large dust bunnies were all over the floor near the stairs. The main area that was traveled by the guests were kept cleaner. But most importantly I didn't like that they permitted a drunken homeless person to sleep outside of the hotel doors, not a good first impression for many guests.
Excellent
10.0
Pros: I can't even put into words just how amazing the staff were. Every single person I met was so friendly and accommodating. Even going as far as making me a make shift shower chair due to my ankle being broken and needing assistance. Every need was met and then some!
Cons: The ONLY issue we had was the sensitivity of the room keys. We had to have them remagnetized every day sometimes numerous times in a day.
Excellent
10.0
Pros: Service and location.
Excellent
8.8
Pros: - Location, location, location. Traveled with a friend and this was incredibly convenient to everything we wanted to do in NOLA. I'd absolutely bring bikes if you have the means, makes the city a lot more accessible and reduces transportation issues. - Pool - Staff was awesome, very accommodating even at the last minute - it's clear that they all like their jobs - Stored our bikes in the room downstairs so they didn't take up space in the smaller room and the doormen were always available to open it up for us. Before we found this out they kept our car in a gated lot close by to make sure our bikes were safe on the car.
Cons: - Free drinks at bar are slightly misleading... Not a total scam but just make sure you want well liquor and add up the cost prior to making it a double with "premium" liquor. - Valet can be slow but they did give a heads up that it would take 40 minutes at some times. - Depending on where you are in the hotel you may have a way to walk down the halls to your room but this isn't really a big deal. - Truly not that bad - if I HAD to pick bad things this is what I remember but I would absolutely stay there again.
Excellent
9.4
Pros: Staying on the corner of Bourbon Street and Orleans St was perfect. The staff was very friendly, including valet and bellman. We didn't ask for much, but we were given a lot. The free drink at check in certainly didn't hurt! I also really liked the beautiful area in front of check in. It reminded me if a formal living room, and any time I stopped to sit in there I met other guests. It was just so homey.
Cons: I didn't like the parking fee. I booked through Trip Advisor and it said parking, but nothing about the extra fee. I think it was more the surprise of it that kind of bothered me. Also, I'm not certain the air was working. It wasn't hot, but it wasn't cool either. That said, we never mentioned it to the staff, given we were only in the room to sleep, so I think they would have fixed it or moved us had they known.
Excellent
9.7
Pros: i stayed here with a group of 9 women. This hotel was in the very best location to walk everywhere that we wanted to go in the French Quarter. It was a really great price and i would definitely stay there again, group or individually. Having traveled to NOLA many times and stayed at many similar hotels, this was the easiest, cleanest, and best value by far.
Good
7.4
Pros: location is great
Cons: Thought the staff at the front desk could have been nicer. They didn't even say thank you for staying when I checked out.
Located in French Quarter, this historic hotel is steps away from New Orleans Musical Legends Park, Bourbon Street and Royal Street. Canal Street and Decatur Street are also within 5 minutes. New Orleans Union Passenger Terminal is 22 minutes by foot.
Overall 8.6 Excellent
Based on 1,018 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Wonderful boutique hotel just far enough away from Bourbon street to avoid the noise and crowd but close enough to walk to anything in the French Quarter.
Excellent
9.7
Pros: The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??
Excellent
10.0
Pros: Everything ,great value and breakfast included
Cons: Our stay ended too quickly
Located in French Quarter, this romantic hotel is steps away from Canal Street, Bourbon Street and Royal Street. Harrah's New Orleans Casino and Jackson Square are also within 10 minutes. New Orleans Union Passenger Terminal is 20 minutes by foot.
Overall 8.6 Excellent
Based on 661 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Could walk anywhere
Excellent
8.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: The customer service was amazing!
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
8.8
Cons: Ja
Excellent
8.0
Excellent
9.6
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.0
Excellent
8.5
Excellent
8.5
Excellent
8.5
Excellent
9.1
Excellent
8.2
Excellent
9.3
Pros: They had two awesome engineers that fixed our a/c. Terry and Carl (not sure on that guys name) but they were the nicest coolest gents we have met.
Cons: Being charged for water. Hate that.
Excellent
8.2
Pros: Location, service, facilites
Cons: Us very noissy, Trucks and service vehicles work oitside of the hotel every morning at 5 am. The hotel May change the windows for a sound proof windows.
Excellent
8.5
Pros: Normally i do not do reviews however this hotel was exceptional. Great friendly helpful staff. Unpon arrival was given an upgraded room. Extremely convenient location to everything. Spacious room. Thank you for an enjoyable stay,will be back
Cons: The bathroom was the only downfall. Could of had a larger vanity sink countertop area and a ceiling exhaust fan. Otherwise ideal room
Excellent
8.5
Pros: Nice remodeled old hotel within the French quarter. Modern decor with spacious rooms. Close to streetcar stop on Canal. Early check in through kayak
Cons: Employee at cash register in hotel breakfast restaurant was very rood. Carpets in hallways need replacing or at least cleaning. They were very dirty
Excellent
10.0
Pros: The hotel was nice and the staff was friendly. Everyone I spoke with wanted to make sure we were taken care of and it felt like they were willing to go the extra mile to make sure we were happy. I had a small reception for my wedding at The Redfish Grill that's attached to the hotel and it was a great experience. I believe our waitress was Anne or Anna and she was very kind, personable, and provided the best service possible. I would definitely recommend this Hyatt to someone looking to stay in NOLA.
Cons: The only con I have for the hotel is the Powdered Sugar cafe attached to the hotel. My husband and I didn't get our orders on time (in a busy setting, I would understand. There were only two or three other tables seated) and what we did get was continually incorrect with no apology or explanation. At some point my plate was taken from me without saying anything with my fork still on it where I had dropped it. Overpriced for what it is.
Excellent
10.0
Pros: Loved all the staff! We had a room with a great balcony and we really enjoyed the restaurants/lounge in the hotel.
Cons: Honestly we were satisfied completely.
Mediocre
2.0
Cons: I made a reservation on a busy weekend. When I arrived at the front desk told me they were overbooked and I did not have a room. There were no other hotels available so I went back to the airport, slept they're all night and purchased a ticket for a flight home.
Excellent
10.0
Pros: We stayed for 3 nights. We were able to walk out the door and be right in the French Quarter. We were traveling with a small child and everyone was very accommodating. they were able to put us in an area removed from most of the rooms, so we didn't have to worry about the baby disturbing other patrons. Restaurant on sight was perfect for a quick breakfast and facility was very clean. Rooms are good size and we had a great view of Canal St.
Cons: Canal St. side of hotel is very noisy at night.
Excellent
10.0
Pros: Great location, clean and lovely
Excellent
10.0
Pros: Location
Cons: High parking fees
Excellent
9.4
Pros: It was perfectly located and thr workers were all very helpful and friendly.
Excellent
10.0
Pros: Beds were really comfortable, room was huge, very quiet.
Cons: The option for late check out
Excellent
9.7
Pros: Super friendly staff and large rooms!
Excellent
10.0
Pros: Staff members were helpful and friendly. Rooms were nice and roomy. Hotel was in excellent condition. It was close to Canal Street to view the parades.
Cons: Breakfast offerings. Other Hyatt’s have free breakfast. You would think that because the Centric is on the high end that breakfast would be offered. Chuck and the bar staff was excellent. The food was great.
Located in French Quarter, this golf hotel is steps away from Historic New Orleans Collection, Bourbon Street and Royal Street. Jackson Square and Canal Street are also within 10 minutes. New Orleans Union Passenger Terminal is 25 minutes by foot.
Overall 8.6 Excellent
Based on 652 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: The help I received at the front desk from everyone was top notch!
Excellent
10.0
Pros: Friendly staff, everything worked
Cons: Noithing
Excellent
8.2
Pros: Great location right on Bourbon Street, clean rooms friendly staff.
Cons: Bad decisions from the reception staff (3 hours to get our room after we arrived in 3 different attempts) and our keycard was not programmed correctly even then. Noisy hotel with the street on one side, the pool being worked on with a jackhammer in the morning on tho other side, and very thin walls everywhere.
Excellent
8.5
Pros: Great location for our group. Easy walk to everything. Lots of noise from the bars but we knew that in advance. Staff was so helpful and friendly. Pool area and lobby were really nice.
Cons: One elevator was being renovated, so we took the stairs most of the time.
Excellent
10.0
Cons: Bourbon street is blocked at night. Please put the other street name bordering the hotel that offers parking so the GPs can find the parking for the hotel easily. Thank you
Good
7.7
Pros: Location
Cons: Water bottle and wrapper were left in the room from previous occupant.
Excellent
10.0
Pros: hotel was clean, staff was attentive, great location right in the quarter, good breakfasts, surprisingly quiet despite its location, nice pool and bar areas
Excellent
10.0
Pros: The staff were very friendly and helpful and welcoming. The location was fantastic and the room was very clean and comfortable. We had a balcony overlooking Bourbon street. Even though it was under construction, the view was still relaxing. Valet parking was easy and nearby. Breakfast was probably some of the best I've had at a hotel.
Good
6.6
Pros: Great location. The floor was surprisingly comfortable. The cleaning staff was very nice and tolerant of our shenanigans. The bartender downstairs was super sweet...she continued to give us alcohol even when we totally should have been cut off. The luggage valet made an excellent skateboard. The concierge was very helpful although he kept trying to sell us on signing up our group on a swamp tour with 30 minutes notice...there was no way we would be able to gather our group that quickly even if we weren't highly intoxicated. Also, he seemed irritated when we suggested they allow us to drive fan boats as a part of the tour.
Cons: Our lamp was broken and glued back together. "The bathroom doesn't work right," kept being mentioned throughout our stay. Not enough towels to make a decent blanket. Would have liked a vent in the bathroom to filter out "unpleasant" scents. The pool had way too much chlorine but it makes sense with all the urine that is released on a daily basis...maybe post a sign that reads "No urinating in pool."
Excellent
10.0
Pros: location was perfect especially for the price. Staff was extremely friendly
Cons: I did not like that I wasn't able to spend more time there!
Good
7.7
Pros: The bellboy was amazing and the location was great!
Cons: But the $35 charge to park your car one time is ridiculous. Also the a/c in the room wouldn't cool. We burned up all night. Could barely sleep.
Okay
4.0
Pros: Service was really bad, no ac nightmare of a night
Good
7.1
Pros: Staff was great. Location is right in the middle of Bourbon St.
Cons: Location is right in the middle of Bourbon St. If you want to sleep at night, get a room on the courtyard side. Rooms are very small. Worst bartender on the street (when she's there). If you order a beer, you'll be OK.
Located in French Quarter, this spa hotel is steps away from Canal Street and Bourbon Street. Royal Street and Saenger Theatre are also within 5 minutes. New Orleans Union Passenger Terminal is 19 minutes by foot.
Overall 8.5 Excellent
Based on 930 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.7
Good
7.7
Excellent
10.0
Pros: We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return.
Cons: Nothing
Good
6.5
Pros: Nice suite style room, good staff, location
Cons: They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
Excellent
8.8
Pros: Rooms were really spacious and clean. Great location on the outskirts of the French quarter.. staff were friendly.
Cons: Toilet didn't work, but husbands a plumber so wasn't an issue for us. We did report it on checkout.
Excellent
9.6
Pros: The rooms were very spacious and super nice.
Cons: Price was a bit high.
Excellent
10.0
Pros: Gorgeous suite, everything worked perfectly, outstanding staff
Excellent
10.0
Pros: The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
Excellent
10.0
Pros: The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
Okay
5.4
Cons: We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
Excellent
9.7
Pros: Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
Excellent
9.6
Pros: Friendly staff, very close to Bourbon Street.
Cons: No locks on bedroom and bathroom doors
Good
7.1
Pros: I loved the location and the staff !! They were very polite and helpful.
Cons: I am not very wealthy and decided to spend my money on kayak.com and New Orleans rather than fly to another city. There was a rather high fee on the site and then the hotel charged 130$ (incredibly high amount ) to park at there facilty ... other lots were just as expensive and not guaranteed safe. It was just disappointing bc I saved up and felt like those costs were hidden and should have been included in the cost of the hotel.
Excellent
10.0
Pros: My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here.
Cons: There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
Excellent
10.0
Pros: The hotel is right around the corner from Bourbon St, which made it very convenient.
Excellent
10.0
Pros: The hotel was amazing! The cleanliness of the hotel and rooms, the service of the staff and the location (1block from Bourbon St) was excellent. I have no complaints
Cons: Nothing, everything was good
Excellent
10.0
Pros: Great staff and location
Good
6.6
Pros: The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure.
Cons: Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
Excellent
9.7
Pros: Great rooms that are well designed for accommodating multiple family members
Excellent
9.3
Pros: Everything this is a wonderful place. Besides 2 things . But would defiantly stay again
Cons: The elevators need to be a little quicker. They are very slow. And our door would not open good unless you shook the handle just right. Something was wrong with the locking mechanism
Excellent
9.0
Pros: It's location in the French Quarter, but off of Bourbon Street.
Cons: The hotel overbooked and relocated us to a sister facility in Covington, 26 miles away, for our first night! This was extremely inconvenient and obviously not where we wanted to be. They said they would not charge us for that night, but I have not yet received the credit. This was the least they could do, yet they did not offer any other compensation. It will definitely make me think twice before booking another stay with Marriott.
Excellent
10.0
Pros: We were there for Mardi Gras 2017, the hotel is within walking distance to many of the attractions. But far enough away that you can have some quiet time. Staff was very friendly and helpful. Lobby was always clean and smelled great as soon as you walked in. Room was spacious and clean with all the amenities. Also was nice that the tv in the room can connect with Netflix and Hulu.
Cons: Nothing
Located in French Quarter, this historic hotel is steps away from Canal Street, Bourbon Street and Saenger Theatre. Royal Street and Decatur Street are also within 10 minutes. New Orleans Union Passenger Terminal is 17 minutes by foot.
Overall 8.5 Excellent
Based on 264 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.0
Pros: I found everything to be nicely done. It's right where you want to be to get out and see NOLA. I'd recommend to friends.
Cons: No bathtub is the only thing I can think of that I can complain about. Shower was excellent though.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: Everything.
Excellent
9.7
Excellent
9.7
Excellent
8.0
Excellent
10.0
Pros: I normally stay at the well known 4 & 5 star hotels so I really stepped out of the box for this trip. The hotel was great we had a corner room facing Canal St. The beds were comfy and we had restful nights. We enjoyed the amenities and the staff couldn't have been nicer. Kotrell set us up with two amazing and very different tours. He also remembered us and always greeted us with a large smile and interest in our day. The rest of the staff was just as nice. From the front desk to the room service staff and housekeeping. I would definitely stay again if I have the chance to travel to New Orleans again.
Excellent
10.0
Pros: Location was 2 blocks from Bourbon St, rooms were big with very comfortable beds best place I have stayed in NOLA.
Excellent
8.2
Pros: Everything went smooth and rooms where very clean. Staff was very friendly.
Excellent
9.7
Pros: We stayed here because of the price and location. It seemed to be the best of both worlds and it definitely was! Easy walk to all French Quarter locations. The lobby is gorgeous, as were the rooms. Fun bar in the lobby, too, with live music in the evenings. We were a group of 4 couples and we all loved it. The staff were so friendly and helpful.
Cons: Location on Canal St is not my favorite (busy, a bit dirty), but you only have to walk 3 blocks to be in the heart of the French quarter.
Excellent
10.0
Pros: Located just a couple blocks off bourbon street
Cons: Shower heads and pressure could be better
Excellent
9.7
Pros: Staff was efficient and courteous, all smiles everywhere. The overall theme of the hotel is seen throughout the lobby and common areas, ‘Saint’ white angelic areas and red/black ‘Sinner or Naughty’ areas! Rom was nice and bed was comfortable. Bathroom was super cute and modern and spotless. AC was COLD. Didn’t need the mini-fridge or mini-bar, we were in NOLA ! Everything is close by!
Cons: If you need to keep something cold, the fridge is full of purchasable items, so either feet them to bring something up or bring ice chest /cooler with you. (This did not effect my stay)
Okay
4.0
Cons: It was a rough start from check-in: - The designated room on our paperwork (King) was not available at check-in, leaving us a couple in two beds - Upon getting to the room, there was toilet paper and urine in the toilet. - There was makeup all over the collar of the bathrobe (being billed as "take it home for $120") - They were able to move us the next night to a king room, which we found out during the middle of the night did not have a working heater (35 degrees outside at this point). So we moved to our third room of the trip that second night. I'll echo the same concerns with customer service that I see in other reviews here. It's a pity because the property itself is well situated and in good company with the likes of the Ritz and Roosevelt. But it failed to meet any standards for cleanliness and overall guest experience.
Good
6.6
Pros: I liked the location.
Cons: I didn't like the alarm coming from next door that went off at 8 am every morning. Wasn't able to have a good nights sleep
Excellent
10.0
Pros: Angel or devil. Your choice. It's the theme of the hotel. Besides impeccable service the theme carries throughout the hotel. You'll see it as soon as you enter the lobby. Enter an elevator and with a big screen TV the adventure continues. We had a standard room the first two nights but their standard is far above that in decor. Our next 3 nights were in one of their Angel Suites. If you think the standard room was great wait till you see an angel suite. Their named after arch angels. Its indescribable in luxury and the style and theme continues. They do have the devils suite named after Lucifer. It's the only one decorated in black and red. I dont want to give away more. See and experience it for yourself.
Cons: We couldn't stay and enjoy it longer. But we'll be back to NOLA (New Orleans LouisiAna and surely stay there again.
Excellent
10.0
Pros: The hotel is so nice & artsy... The staff was extremely helpful & engaging I felt right at home. I will book there again.
Located in French Quarter, this hotel is within a 5-minute walk of Louis Armstrong Park and Bourbon Street. Royal Street and Jackson Square are also within 10 minutes. New Orleans Union Passenger Terminal is 30 minutes by foot.
Overall 8.4 Excellent
Based on 2,327 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.0
Good
6.5
Pros: Prompt with requests and had burn gel available when friend burned her thumb on a curling iron.
Cons: Was told over the phone that they'd allow us to have a rollaway bed but when we got there we were told otherwise.
Good
6.2
Excellent
10.0
Excellent
8.5
Excellent
9.1
Good
7.4
Good
6.5
Pros: Location
Cons: A/C didn't work. Had to get it fixed. Door to room: Lock would reset. Had to get new keys. Not enough parking. Cars double parked. Not enough room for Handicap parking.
Excellent
10.0
Pros: Beautiful hotel and very helpful staff
Mediocre
2.8
Pros: The breakfast was the only good thing about this hotel.
Cons: I was very disappointed as the facility as a whole was very dirty. The pool was covered in a green scum. The facility bathroom was filthy, our room was filthy. I would never stay in this hotel again nor would I recommend it.
Excellent
8.0
Pros: Staff was beyond helpful. Breakfast was great. Bar was good..not crowded and well made drinks. everything was good.
Good
6.2
Pros: I enjoyed the free breakfast - a big time saver for four travelers. It was a pretty decent location in the French Quarter and we were able to walk just about everywhere we needed to go. The staff was friendly. The rooms were a bit small but comfortable.
Cons: The cleaning staff was definitely a miss. They either did not clean when we asked or did a terrible job at doing so - no vaccuming, no cleaning the tub, no dusting -- just making up the bed and emptying the trash pretty much. The elevators are old, small, and the main one was out of comission for a few days.
Excellent
8.0
Pros: The staff was very friendly and helpful. This was the second time we've stayed there and we will probably stay again.
Excellent
10.0
Pros: Central to the French Quarter easy walking distance to many attractions
Cons: Hotel bar not open late
Excellent
9.4
Pros: We enjoyed our short stay at the Best Western Landmark Inn. The hotel was well appointed with a nice outdoor pool & quaint courtyard. The thing that stood out most about this place - in a good way - was the front desk staff...very friendly, accommodating and helpful. The breakfast was decent and the lounge & courtyard very comfortable. It was a bit of a walk to Decatur Street however only about 10-15 minutes. I would definitely stay here again.
Cons: Long walk to the river front & Decatur Street.
Excellent
9.4
Pros: location was great, staff extreamly helpful, rooms clean, comfortable well decorated. would absolutly stay there again.
Excellent
8.0
Pros: The hotel did an excellent job on their breakfast every morning!
Cons: I am a non smoker and to walk outside my room on the balcony walkway and see cigarette butts all along the common walkway just turned me off. In one area I can say for 3 days in a row they were not cleaned up. Also the ashtrays at the tables around the courtyard area were never emptied. I was turned off completely and did not want to use the courtyard.
Excellent
10.0
Pros: It was a perfect spot to fit our needs. Close enough walk to everywhere we wanted to go. The courtyard area is gorgeous. The rooms are a good size. I went on a weekend that wasn't busy so parking was great and I liked that it was on site. Parking was also cheaper than anywhere I came across.
Excellent
10.0
Pros: I was nervous booking hotels in NOLA because neither me nor my husband had ever been but we were so pleased with this hotel. The staff was friendly, helpful, and prompt! The continental breakfast was fantastic and there was no shortage of food at all. The only thing I could even complain about was the parking fee however that is really out of the hotels control with the shortage of parking in the city. The rooms were great, clean, and comfortable. Ours overlooked the courtyard which was beautiful and relaxing. The location was great, we were only a few blocks from Burbon street and the main street to the entrance of the hotel was well lit. We will definitely stay here again!
Excellent
9.4
Pros: Hotel was great for our stay. Within walking distance to whatever we wanted to do and quiet enough at night to be able to sleep. Staff was very friendly and we enjoyed the breakfast. Would definitely choose this hotel again.
Excellent
8.0
Pros: I stay here for a particular event Red Dress Run that is conveniently located directly across the street. Parking at hotel is not too pricey and staff has been there for years, always friendly and helpful.
Cons: Location for other events deeper in the Quarter can be an issue for some and it can be a maze to find your room after a night out. Having the exterior rooms can be a bit of a safety issue but I was with friends so it was ok. As with any large city, everyone should be mindful of safety issues.
Excellent
10.0
Pros: Staff, location, location, location, price, breakfast
Excellent
8.0
Good
6.0
Pros: Romantic style of hotel.
Cons: Poolside dirty. Big construction in front of hotel which is and was not published .....
Located in French Quarter, this hotel is within a 10-minute walk of Saenger Theatre, Louis Armstrong Park and Preservation Hall. Jackson Square and French Market are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 20 minutes by foot.
Overall 8.4 Excellent
Based on 1,097 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Pros: Excellent staff! Quiet room clean room, location was great. Absolutely would stay here every time.
Cons: Breakfast wasn’t great
Located in French Quarter, this luxury hotel is within a 10-minute walk of Bourbon Street and Jackson Square. French Market and National World War II Museum are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 21 minutes by foot.
Overall 8.3 Excellent
Based on 1,800 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
China, the current manager, was absolutely the rudest manager at a hotel that I gave ever encountered. I couldn’t reach the valet the bring my car around for a flight that I needed to make. I asked for the manager at the front desk and requested that that try to reach them and have my car pulled around. This is what valet should do and a manager should be able to take care of this. She told me to take care of it myself and I told her that’s why I am asking her to do it. She hung up on me. But that’s not all. I tried for 2 days to get the concierge to book a dinner reservation. It never happened. We tried to eat at the Desire restaurant attached to the hotel. The food was cold, not prepared well and took 45 min for 1 breakfast dish that we ordered at 7am when they opened. We were told it was a new cook. Ultimately, the entire bill was comped. We just walked out. I will never stay there again and I’ll make sure to tell everyone I know about my experience.
Mediocre
2.0
Pros: I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Cons: I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Excellent
10.0
Pros: Confortable accomodations
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.8
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
9.4
Okay
4.5
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.6
Excellent
8.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Pros: Ii liked Royal Sonesta's central location, sense of history, in house restaurants and jazz club. The beds, linen and towels were luxurious.
Cons: The hotel is showing some signs of age. Light to right of bed did not work. All the elevator buttons would not light up. Small things.
Excellent
8.0
Pros: The salt water pool was nice.
Cons: I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
Okay
4.2
Pros: Location & parking
Cons: Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
Excellent
9.1
Pros: Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience.
Cons: Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Excellent
10.0
Pros: location, value and decor
Cons: breakfast was overpriced
Okay
4.5
Pros: The lobby area was nice and the bellman were very helpful and friendly.
Cons: The room was lacking basic items like bath towels, coffee cups. We were “upgraded” to a suite which had a queen spring with a twin mattress with the springs sticking out so we were unable to use this for our kids but still had to pay the upgrade price. Therefore the “upgrade” did not provide us with any additional sleeping space. The room door key did not work because they had to charge the lock. The concierge desk was impossible to reach to get towels, sheets, ect. It would just ring and go to voicemail. We tried to order food from the in house restaurant and they directed us to their in room menu which did not exist. Our room was two levels with an exit door on each level. I asked if they could deliver our sheets to the second level because we may not hear the knock on the first level and they said they were unable to go to the second level, even though this is a normal hotel floor with a normal hallway door entry so I was confused by this. Many of these issues are likely because they are short staffed with COVID-19 and hopefully will be improved.
Excellent
10.0
Pros: right on bourbon street, a little noisy at night....but hey, what fo you expect if youre looking for a hotel ON bourbon street?? beautifully decorated lobby for christmas and extremely friendly staff
Excellent
10.0
Pros: Everything but mostly location
Cons: N/A
Excellent
9.0
Pros: Decor, hotel pool , downstairs bar
Cons: Elevators but they're putting new ones in
Good
7.3
Pros: location
Cons: $40 per night parking fee
Good
6.0
Cons: Parking $45 too high. Noise and construction would have pick other hotel if known.
Excellent
9.4
Pros: Staff. Comfort. Location. Jazz lounge.
Cons: Pricing is very high during Mardi Gras weeks. Jazz lounge closed at 10pm
Excellent
9.4
Pros: Very nice hotel. Prices reflect hotels location. Service was excellent. Please note that during our stay that there was construction, both road and building, being done right in front of the hotel. That made it difficult traveling the one way streets to get to the hotels parking garage. Choose your dates carefully if you select this hotel.
Located in French Quarter, this hotel is within a 10-minute walk of Bourbon Street, Jackson Square and French Market. National World War II Museum and Ernest N. Morial Convention Center are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 23 minutes by foot.
Overall 8.2 Excellent
Based on 1,174 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Okay
4.0
Pros: Location and bar
Cons: Many times you read the reviews and tell to your self “this might be an isolated event, the pictures look nice”. Beware of The Gallerie and don’t stay here. 1) Rooms are dirty and floors sticky, unless you like to use shoes all the time, even to go to the bathroom this is the wrong place 2) They put “air refresher” consistently trough the AC/Heating, which will make you feel like sleeping in “that” cab 3) The AC/Heating sounds like the Huns invading China and will wake you up over and over 4) The staff won’t only be helpful, The will virtually mock when you try to explain the problems. Fortunately I got a refund and moved to a safe place for the rest of my stay.
Excellent
10.0
Super cute
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Accommodations in New Orleans
Airports in New Orleans
Landmarks in New Orleans
- Canal Street
- New Orleans Morial Convention Center
- Harrah's Casino
- The Outlet Collection at Riverwalk
- Jackson Square
- Le Petit Theatre Du Vieux Carre
- New Orleans Station
- Saint Louis Cathedral
- Ogden Museum of Southern Art
- Old Ursuline Convent
- Louisiana Children's Museum
- New Orleans City Hall
- Musee Conti Wax Museum
- The Shops at JAX Brewery
- The National WWII Museum
- Veterans Affairs Medical Center
- French Market
- Contemporary Arts Center
- Audubon Aquarium of the Americas
- Beauregard-Keyes House