Traveler reviews
Overall rating
7.9
Good
Based on 456 reviews
Boarding
8.2
Comfort
7.7
Crew
8.6
Entertainment
7.7
Food
7.4
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Find cheap flights on ANA
Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
ANA information
| IATA Code | NH |
|---|---|
| Routes | 269 |
| Top route | Tokyo Haneda to Fukuoka |
| Airports served | 85 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 24 reviews)
"Overall had a great experience."
(in 15 reviews)
"Friendly staff and decent size"
(in 196 reviews)
Cons
"A bit rude flight attendant."
(in 141 reviews)
"The movie selection is somewhat weak"
(in 27 reviews)
"No available slippers for economy class."
(in 41 reviews)
Recent reviews
Traveler rating
114
21
14
17
1
Find reviews that mention:
crew was great
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4.0
Late, Dirty, Rude
Reviewed Dec 2023review from
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10.0
The ANA Staff were great and the plane was comfortable.
Reviewed Dec 2023review from
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10.0
How can domestic be so pleasant.
Reviewed Dec 2023review from
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10.0
Ana is absolute world class They should not work with united
Reviewed Dec 2023review from
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10.0
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
Reviewed Nov 2023review from
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10.0
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
Reviewed Nov 2023review from
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4.0
I chose my seat for the window: there wasn’t a window in my row. The charging function for my device didn’t work.
Reviewed Nov 2023review from
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10.0
I slept during flight so didn’t eat at all. Very kind flight attendants.
Reviewed Nov 2023review from
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2.0
Again the ANA flight was canceled. Rebooking with Vietnam air was not good. Vietnam air is sub standard. Will not use a third party booking, like kayak again.
Reviewed Oct 2023review from
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2.0
The flight was canceled due to a mechanical problem. The rebooked flights were snot good. Many complexities. Will not use a third party booking again.
Reviewed Oct 2023review from
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10.0
All is good
Reviewed Oct 2023review from
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10.0
All is good
Reviewed Oct 2023review from
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6.0
Online check in doesn’t work
Reviewed Oct 2023review from
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6.0
Online check in doesn’t work, talked to other people in line and they also couldn’t do online check in
Reviewed Oct 2023review from
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2.0
Same food options being served during connecting flights from Singapore-Japan & Japan- Singapore after one week despite different travelling hours . Rather disappointing.
Reviewed Sep 2023review from
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10.0
Thanks ANA team, overall I had a good experience flying with ANA. Just one comment, the same food option was served on the flights connecting Singapore -Japan & Japan- Singapore after a week. This drawn disappointment to our expectations to the food and ended up eating the same food one week later on the return trip even though it was a different timing. I believe this could be better managed. Thank you.
Reviewed Sep 2023review from
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10.0
Need to have more good movies from the world,
Reviewed Sep 2023review from
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10.0
Not much world movies especially other Asian countries movies (only Japanese movies)
Reviewed Sep 2023review from
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10.0
The airline sent a a very nice flight attendant to pick us up at the Chicago airport and walked us to the gate because the earlier flight was delayed. Then we didn't miss the flight. The customer service was amazing and outstanding! We appreciate the staff members so much!
Reviewed Jul 2023review from
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10.0
Our flight that was before this one was delayed, and I appreciate that this airline sent a very nice flight attendant to pick us up at the Chicago airport and walked us to the gate. They waited for us, so we didn't miss the flight. That was amazing and outstanding customer service! We appreciate you so much!!
Reviewed Jul 2023review from
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4.0
ANA’s food has really slipped. The offerings are unappetizing limp concoctions. Very little choice in drinks or large snack. The main meal consisted of either a very smelly fish flakes over rice or pancakes and almost nobody ordered the fish flakes; FAs tried to talk everyone into taking the fish. Plan better or offer more universally appealing options.
Reviewed Jun 2023review from
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4.0
Online check-in wasn't available. Boarding was smooth. Entertainment control panel froze during flight and wifi was never available for purchase. The food was very mediocre and the plane was filthy even in the business class seat with lots of different people's hair on the floor and generally visibly dirty in the nooks around the seat! Business class seats are also tiny. United Business class is very low quality compared to ANA or Emirates Business which are far better.
Reviewed Jun 2023review from
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10.0
Hard to get comfortable in a small chair for 10hrs. But flight was great !
Reviewed Jun 2023review from
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6.0
Food
Reviewed Mar 2023review from
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10.0
I'm reall satisfied with ANA.
Reviewed May 2022review from
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10.0
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Reviewed Mar 2022review from
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10.0
Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Reviewed Mar 2022review from
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7.9
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Reviewed Sep 2021review from
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5.9
Food was not good at all
Reviewed Aug 2021review from
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5.9
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Reviewed Aug 2021review from
ANA FAQs
Where does ANA fly to?
ANA offers direct flights to 82 cities in 22 different countries. Fukuoka, Tokyo, and Osaka are the most popular cities covered by ANA.
What is ANA’s primary hub?
ANA concentrates most of its flight operations in Tokyo.
How does KAYAK find such low prices on ANA flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including ANA.
Flight status
ANA route map
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Tokyo Narita Airport (NRT)
- Sapporo Chitose Airport (CTS)
- Okinawa Naha Airport (OKA)
- Fukuoka Airport (FUK)
- Osaka Kansai Intl Airport (KIX)
- Hiroshima Airport (HIJ)
- Kagoshima Airport (KOJ)
- Shanghai Pu Dong Airport (PVG)
- Takamatsu Airport (TAK)
- Kumamoto Airport (KMJ)
- Matsuyama Airport (MYJ)
- Okayama Airport (OKJ)
- Kochi Airport (KCZ)
ANA contact information
- NH IATA Code
- +81-3-6741-6683 Call
- ANA.co.jp Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.