Traveler reviews
Overall rating
8.3
Excellent
Based on 1,611 reviews
Boarding
8.5
Comfort
8.1
Crew
8.9
Entertainment
8.0
Food
7.9
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Round-trip
Economy
ANA information
| IATA Code | NH |
|---|---|
| Routes | 304 |
| Top route | Osaka Itami to Tokyo Haneda |
| Airports served | 95 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 24 reviews)
"Overall had a great experience."
(in 15 reviews)
"Friendly staff and decent size"
(in 196 reviews)
Cons
"A bit rude flight attendant."
(in 141 reviews)
"The movie selection is somewhat weak"
(in 27 reviews)
"No available slippers for economy class."
(in 41 reviews)
Recent reviews
Traveler rating
1096
256
100
59
3
Find reviews that mention:
flight attendants
food was good
great flight
excellent service
crew was great
economy class
movie selection
comfortable seats
great experience
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10.0
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
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10.0
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
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8.0
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
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2.0
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
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2.0
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
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8.0
There was a little delay in the boarding
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8.0
Choice of movies were limited
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8.0
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
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10.0
Great
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10.0
ANA is great
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2.0
Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
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1.9
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
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7.9
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
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10.0
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
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7.9
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
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5.9
Food was not good at all
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5.9
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
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3.9
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
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7.9
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
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8.0
Pros: The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had.
Cons: The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine.review from
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10.0
Pros: The crew was awesome. They went above and beyond.
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10.0
Pros: Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service.
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10.0
Pros: the Crew as always on ANA flights is amazing
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10.0
Cons: Great flight, great flight staff.
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10.0
Cons: The crew of ANA was incredible. I think it is my best flying experience to Asia
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10.0
Pros: Awesome crew
Cons: Old seatingreview from
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7.5
Pros: The simplicity.
Cons: A closer gate. Some inflight food.review from
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5.6
Pros: Crew service is good!
Cons: The seat is really cramp and tight!!review from
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8.0
Pros: Crew service is excellent!
Cons: The seat is really cramp and tight!review from
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10.0
Pros: Yes, it was great.
review from
ANA FAQs
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Flight status
ANA route map
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Tokyo Narita Airport (NRT)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Okinawa Naha Airport (OKA)
- Fukuoka Airport (FUK)
- Osaka Kansai Intl Airport (KIX)
- Hiroshima Airport (HIJ)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Takamatsu Airport (TAK)
- Shanghai Pu Dong Airport (PVG)
- Kagoshima Airport (KOJ)
- Nagasaki Airport (NGS)
- Yonago Miho Airport (YGJ)
ANA contact information
- NH IATA Code
- +81-3-6741-6683 Call
- ANA.co.jp Visit
ANA Cancellation Policy
As the situation changes with coronavirus (COVID-19), ANA will continually update its policies accordingly. Please contact ANA directly for the latest information about cancellation fees. You can find the most up-to-date information on ANA policies here: ANA Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.