Book Ace car rentals in Orlando

Reviews for Ace in Orlando

Recent reviews

Traveler rating

Wonderful

17

Very good

13

Good

1

Okay

7

Fair

0

Mediocre

0

Poor

37

2.0

We got a nice van from Ace and it had everything is was supposed to, but the price didn't end up being what we were originally quoted. We expected taxes and fees, but the agent added a CDW charge when we rented it even though we said we declined insurance because our auto insurance already takes care of that. When we picked up the van, he explained they would hold our credit card number for incidentals, so I signed the paper not really knowing what the CDW charge was. Later I found out it was for daily collision protection, even though we had declined that. When I asked for the charge to be removed they told me I had to write to the manager. I wrote him twice and never even got a reply. The other negative experience we had was getting picked up by the shuttle at the Orlando airport. We were told the shuttle comes around every 25 minutes, but we waited for 70 minutes before the shuttle came, after I had called the rental office 3 times.Reviewed May 17 2024

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2.0

Car was nice.. staff could not speak English very well and were hard to understand which resulted in me not being able to communicate with them after they told me I damaged the car which I did not and they were keeping my deposit.Reviewed Apr 13 2024

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10.0

Good price, new car, friendly team.Reviewed Apr 13 2024

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2.0

Our kids seats were strapped into the center seat of a Pacifica and we found it not latched properly. Ace was notified. Gave 1 day off bill which we were not satisfied. If in an accident it could have seriously injured us all or killed.Reviewed Mar 29 2024

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2.0

The tire was flat before​ I took it off the lot. But I had no idea how flat until I was out of the lot and driving away, as is proven in the pics I included of the dashboard alerts in my dispute with them. I was late to pick up my wife from the airport. At no time during the exchange- on the two phone calls I had relaying that the tire had been flat, or when I exchanged it, or even when I dropped the second car off- was I ever​* told I would be paying for the inconvenience of being given a car with a flat tire. I had to put on a donut and drive the car half an hour back to Ace to get it exchanged, and then I’m surprised to be charged for that as well.Reviewed Mar 27 2024

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2.0

Ace refused to rent us the car after they learned we would be driving out of the State (and returning at the same location). That is an important condition; it would be good to know *earlier* in the rental reservation, not at the last minute. We ended up renting from another company, for twice the price because of the last-minute deadline.Reviewed Mar 25 2024

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4.0

you can not use your own tow pass with Ace vehicles and they charge 4 times the amount it cost for tollsReviewed Mar 19 2024

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6.0

A lot of hidden fees still was a quick and ez transaction and the people are very niceReviewed Mar 5 2024

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2.0

Pickup was atrocious at 1am when it should have been easyReviewed Feb 19 2024

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2.0

They are the worstReviewed Jan 23 2024

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4.0

The car smelled like stale cigarettes. Worse was we had to wait almost an hour to be picked up from the airport. Another family had been waiting over 30 minutes longer. We reached called every 15 minutesReviewed Dec 16 2023

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8.0

The car was great. Offsite service was good. Checking in at pickup was a little cumbersome, lots of questions. The only real downside was lots of fees and taxes that increased the price by 30% from the posted price. Note, it was still less than the onsite airport rentals, but more transparency upfront would be appreciated. Overall, smooth service, great vehicle and reasonable price.Reviewed Dec 13 2023

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• What petrol policy is best when using Ace hire cars?

  There are many options with fuel policies for Ace car hire, but your best bet would be to choose the full-to-full policy, which means you collect the car with a full tank and then you can refill the tank before you drop it off, so you don’t have any pay and extra surcharges if the car rental company refills the car for you. If you are travelling long distance, then this is the best option as you can monitor your own fuel expenses and usage.

• How old do I have to be to rent Ace car hire in Orlando?

  There are certain age requirements for renting a car in Orlando from Ace car hire. The basic age limit is 25 years old but they do offer a youth surcharge if you are younger than 25, but not younger than 20. Your insurance policies will be steeper and you will need to pay more to hire the car.  There is also an older age requirement and if you are older than 75 you will need to pay an age surcharge. Double check the rates with Ace to make sure you know the exact amounts before booking your Ace car hire.

• What extras should I book when using Ace car hire?

  Orlando is a massive country with different areas, motorways, and inner city roads to navigate so instead of trying to navigate using your mobile phone maps and using international roaming data fees, simply hire out a GPS from Ace car hire loaded with all the relevant updated maps. This way you can focus on the road and not the mobile phone. Downtown Orlando is in Orange County but some of the top amusement parks are situated in further regions like Osceola County or Polk County, so rather take the stress out of navigation and use the extra benefits. The extras will be a very minimal extra added onto your car rental.

• What is the most popular rental car from Ace in Orlando?

  Full-size (Chevrolet Suburban or similar) is the most frequently booked rental car type from Ace in Orlando.

• How many car rental locations does Ace have in Orlando?

  Ace has 1 rental location in Orlando. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Orlando airport (MCO)?

  No (According to our data)

• Does Ace have a car rental location at the airport: Orlando Sanford Intl airport (SFB)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from Orlando Sanford Intl airport (SFB)?

  No (According to our data)