Traveler reviews
Overall rating
6.3
Good
Based on 2,317 reviews
Boarding
6.6
Comfort
6.4
Crew
7.4
Entertainment
6.3
Food
5.6
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Air Canada information
| IATA Code | AC |
|---|---|
| Routes | 435 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl |
| Airports served | 119 |
| Top airport | Toronto Pearson Intl |
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveler rating
597
191
148
368
8
Find reviews that mention:
flight attendants
direct flight
flight was delayed
good flight
missed my flight
short flight
crew was great
food was good
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6.0
The luggage cabin door just broke while we were taking off. The monitors on the seats were not working. The bathrooms were not replenished with napkins.
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8.0
Nothing too bad
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8.0
The luggage space overhead is the old configuration. Bags can't be stored in a vertical position. Delay at arrival gate in SFO, but I can deal with that. Service was fine.
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8.0
During boarding, the crew told us there was new room left in the overhead bins, so carry-ons that didn't fit under the seat needed to be checked. Barely half the passengers had boarded at that point. I left my carry-on case outside the plane for checking. When I got on the plane, I saw there was still plenty of space in the overheads, so I went back and got my case. Another complaint, there was literally no entertainment of any sort on this plane. No screens for movies, no headphone jacks for music, nothing. I could understand if it was a an hour-long commuter flight, but it was 3+ hours.
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6.0
Start drink service earlier, midway they had to stop as we were arriving.. Staff knows this is a short flight - so get your act together and start the service as soon as possible when the plane reaches cruising altitude
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4.0
Meal selections were not available, they ran out of first selections as well. Food lacked taste (and no it was not because of altitude) - it was just sub-standard.
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4.0
I travel frequently and every single Air Canada flight I have taken in the past 2 months there has been an issue, especially with flight delays…
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4.0
One hour delay for takeoff. Hostess was nice.
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2.0
Flight delayed three and a half hours due to mechanical problems with the plane!
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8.0
meal should be served on a larger tray.
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8.0
I upgraded to a seat with more legroom, plus the seat next to me was empty, so it was a pretty comfortable flight.
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8.0
The flight was late departing and late arriving.
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8.0
Just delayed an hour almost 11 pm arrived in Vancouver.😌
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2.0
The gate and check-in were a nightmare. Even though my itinerary only had a layover in Vancouver, I was required to recheck my luggage, then I was required to pay $135 for a reason that I still can't understand-the agent's explanations made no sense. I am furious with Air Canada. (On top of this, my flight to Seoul was delayed and I ended up missing my connection to Ho Chi Minh City.)
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8.0
Good flight. Crew was professional ,kept us updated.
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8.0
They were wrong in their information of which carousel our luggage was going to be . at Detroit Intl airport
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6.0
Delayed in Chicago and movie screen didn't w
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6.0
Delayed in Chicago. My movie screen didn't work.
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2.0
TSA scanned my boarding pass and i got through the gate but they airline deemed my not valid. Major flaw in the communication and boarding pass scanning system and now I’m paying an extra 2000 for the whole flight
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8.0
This didn’t apply to me but some travellers might like to know. On Air Canada flights using a small plane (Bombadier 200) the size of carry on luggage is reduced. I saw several travellers with normal size carryons have to pay extra because the bags were too big.
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10.0
Canbin crew were very attentive.
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10.0
Friendly and attentive crew, flight was delayed but we made up time in the air!
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6.0
Quality of food could have been better.
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10.0
There were no delays with the flight and check-in was fast and easy.
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10.0
Excellent plane condition with spacious seat. Highly recommend
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10.0
Overall very good flight experience by kayak flight.
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10.0
Good flight - on time.
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10.0
Good flight that was on time.
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10.0
Fare for value was excellent. 30 minutes late on arrival, but tolerable as had no connections.
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2.0
Air Canada is fine, right up until the point you have any sort of problem. In my case, they lost my luggage and communicated about it poorly. There’s no one working the baggage office, and the one employee I managed to find didn’t know how to operate their system. The tracking app they refer you to doesn’t work, and their customer service is impossible to reach.
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Air Canada FAQs
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Flight status
Air Canada route map
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Edmonton Airport (YEG)
- Ottawa Airport (YOW)
- Winnipeg Airport (YWG)
- Halifax Intl Airport (YHZ)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- London Heathrow Airport (LHR)
- Frankfurt am Main Airport (FRA)
- St John's Airport (YYT)
- Miami Airport (MIA)
- Mexico City Benito Juarez Airport (MEX)
Air Canada contact information
- AC IATA Code
- +1 888 247 2262 Call
- aircanada.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.