|Top route||Beijing Capital to Hangzhou|
|Top airport||Beijing Capital|
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Cons: Everything was great. Very nice and friendly crew, clean plane, great food. Excellent overall
Cons: Good service
Pros: Friendly crew and helpful staff
Cons: Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them.
Pros: Because of our delay, we flew with Air Thai instead of Air China....much better airline
Pros: The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight.
Cons: We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight....
Pros: The price
Cons: Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight.
Cons: The food is not Good
Cons: Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!
Pros: The food was good. It was nice that they supply wet hot towels before each meal. The seat was comfortable with the price I paid for. The rest room is nice and clean and quite spacious. The L’occitane toiletery bag was nice.
Cons: It would be nice to supply mouthwash in the rest room. It would be nice to have a foot step at the bottom to open the trash container. The comforter is not washed and smells.
Cons: Even for business class there is no TV screen on each seat. Just one small TV screen on the ceiling for a few rows to share. It would be much better with TV screen on each seat. I was sitting in the first row business class and the air hostess skipped me and didn’t give me a slipper. She gave me a used slipper at the end only without a packet. This is unprofessional to treat a business class passenger
Cons: Seats are narrow, leg room limited, and food is minimal.
Cons: Seats are narrow, leg room poor, and food service is minimal.
Pros: Costumer service
Cons: Time late
Pros: The seats on business were comfy, the service excellent, the movie selection was fair to poor, the food was also fair to good largely because they served a heavy lunch rather than a light breakfast.
Cons: The food and movie selection.
Pros: The crew was okay. The seating was great on all except for one leg.
Cons: On one leg, it must have been an older plane, because the business class seats barely reclined.
Cons: More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American.
Pros: on time, friendly service
Cons: cannot think of anything
Pros: Crew was great and was happy to get gluten free food i could eat
Cons: Not lose my bags :(
Pros: Beautiful new plane, professional crew, totally decent food.
Cons: Economy for 13 hours is always a bit rough, but no more so on Air China than any other airline. And the price was so much lower.
Pros: Boarding was a breeze, flight attendant onboard we attentive, choice of food orders at least two (in business class, can’t speak to first or main cabin passengers.) Flew from LA to Tokyo. Coming back from Hong Kong to LA. Fantastic flights, will use them again.
Pros: Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways.
Cons: Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself.
Pros: The fare was good.
Cons: More modern equipment. Tv screens. Movies. In flight magazines in English.
Cons: Improve Food quality and choices, entertainment
Pros: The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”).
Cons: The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good.
Cons: Really old aircraft...please upgrade the video systems and make sure everyone has the same good optons
On board Air China flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Air China assistance team will most likely ask you to pay extra for checked luggage.
Air China offers direct flights to 173 cities in 40 different countries. Hangzhou, Beijing, and Chongqing are the most popular cities covered by Air China.
Air China concentrates most of its flight operations in Beijing.
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