Traveler reviews
Overall rating
6.8
Good
Based on 1,626 reviews
Boarding
6.9
Comfort
6.6
Crew
7.8
Entertainment
6.3
Food
6.5
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Round-trip
Economy
Air France information
| IATA Code | AF |
|---|---|
| Routes | 473 |
| Top route | Nice Côte d'Azur to Paris Orly |
| Airports served | 184 |
| Top airport | Paris Charles de Gaulle |
Recent reviews
Traveler rating
435
272
198
146
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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10.0
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
review from
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2.0
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
review from
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10.0
Excellent flight
review from
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10.0
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
review from
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8.0
More meals in flight - one meal is not enough for an 8hr flight
review from
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6.0
The food is a joke
review from
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10.0
The staff were excellent, very helpful and efficient
review from
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2.0
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
review from
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6.0
Service on board
review from
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8.0
Very tight leg space in the cabin
review from
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8.0
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
review from
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10.0
Good cabin crew, Wi-Fi availability al through my trip.
review from
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2.0
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
review from
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4.0
We got there
review from
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8.0
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
review from
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6.0
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
review from
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8.0
Boarding and online chkin was very good, food was not to the expectations.
review from
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10.0
It was great
review from
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8.0
Nice,o time,and great foods and services.
review from
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8.0
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
review from
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8.0
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
review from
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7.9
They just let people fly without properly using the required mask
review from
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5.9
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
review from
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1.9
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
review from
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1.9
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
review from
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1.9
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
review from
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10.0
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
review from
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3.9
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
review from
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10.0
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
review from
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10.0
Always exceptional service
review from
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Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Toulouse Blagnac Airport (TLS)
- Nice Côte d'Azur Airport (NCE)
- Marseille Airport (MRS)
- Lyon-Saint Exupéry Airport (LYS)
- Geneva Geneve-Cointrin Airport (GVA)
- Bordeaux Airport (BOD)
- New York John F Kennedy Intl Airport (JFK)
- London Heathrow Airport (LHR)
- Rome Fiumicino Airport (FCO)
- Florence Peretola Airport (FLR)
- Barcelona-El Prat Airport (BCN)
- Amsterdam Schiphol Airport (AMS)
- Madrid Barajas Airport (MAD)
Air France contact information
- AF IATA Code
- 1-800-237-2747 Call
- airfrance.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.