|Top route||Nice Côte d'Azur to Paris Orly|
|Top airport||Paris Charles de Gaulle|
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
More meals in flight - one meal is not enough for an 8hr flight
The food is a joke
The staff were excellent, very helpful and efficient
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Service on board
Very tight leg space in the cabin
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
We got there
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Boarding and online chkin was very good, food was not to the expectations.
It was great
Nice,o time,and great foods and services.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
They just let people fly without properly using the required mask
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Always exceptional service
On board Air France flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Air France assistance team will most likely ask you to pay extra for checked luggage.
Air France offers direct flights to 183 cities in 95 different countries. Paris, Toulouse, and Nice are the most popular cities covered by Air France.
Air France concentrates most of its flight operations in Paris.
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