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The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight

Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.

Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.

Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.

4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore

Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.

Pros: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services

Cons: The premium economy should be eliminated and should be labeled for what it is: couch class with some perks

Pros: The crew is nice

Cons: No respect of distancing the seats ; all the seats were occupied. No wifi

Pros: Feel like reacist Company

Cons: I didnt like the treatment of the crew.

Pros: Poor

Cons: Poor

Pros: El entretenimiento

Cons: Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas

Pros: Easy boarding, entertainment

Cons: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.

Pros: Nice crew

Cons: Not loose my luggage:)

Cons: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.