Traveler reviews
Overall rating
6.8
Good
Based on 1,044 reviews
Boarding
6.9
Comfort
6.7
Crew
7.8
Entertainment
6.5
Food
6.6
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Round-trip
Economy
Air France information
| IATA Code | AF |
|---|---|
| Routes | 420 |
| Top route | Toulouse Blagnac to Paris Orly |
| Airports served | 178 |
| Top airport | Paris Charles de Gaulle |
Air France traveller reviews
Pros
"The entertainment options were great"
(in 10 reviews)
"Service and food was good"
(in 6 reviews)
"Seats are comfortable on Business Class."
(in 7 reviews)
Cons
"Seats not comfortable in premier economy."
(in 8 reviews)
"Flight was delayed for 4+ hours"
(in 130 reviews)
"Train your ground crew."
(in 8 reviews)
Recent reviews
Traveler rating
460
282
201
152
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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10.0
Good trip. The vegetarian food was awful.
review from
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4.0
Poor service, cramped and bad food
review from
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10.0
After running from terminal 2g to the bus that took me to terminal 2 f, I ran through the terminal (which has below standard signage) to get to my gate just in time to get on the plane!
review from
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10.0
We were delayed boarding because they thought they detected a problem with the front tire but after inspection, we finally were allowed to get on the plane. This created a significant reduction in my connection time at CDG. The flight crew from Valencia to CDG, were kind and reassuring about my options if I missed my connection.
review from
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2.0
Transfer at AMS was horrible to say the lease. A 10 mins delay by flight, there now absolutely no coordination by ground staff when your next flight is on the other side of the airport. A common practice at decent airports such as SIN and HKG would be to have an airline crew wait outside airbridge for short transfer passengers to help them get through immigration and security fast for the connecting flight.. we were all (many many others in the same situation) left to our own device and stood in line for immigration that had 4 counters open at peak hours and immigration officers chatting to their mates while processing passengers. Ran to our gate (15 mins) with no support and barely made it. Horrible AMS experience . Ground staff were rude and unhelpful
review from
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8.0
Flight was with the newer of KLM aircraft (787) hence much better configuration and comfortable in business class. Food was good for European airline standards and service was friendly, attentive and efficient. However my friend sitting on the other side of the aisle had a crew member that didn’t really want to be there. He was disappointed but my lady was really good. Boarding at DXB was chaotic and terminal 1 is always a nightmare
review from
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10.0
Great overall
review from
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10.0
Great experience overall Wheelchair service for the needy passengers need to be improved
review from
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6.0
My flight was delayed but the trip was fine.
review from
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10.0
The entertainment was nonexistent, no food, not very comfortable
review from
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8.0
The bathrooms were not very clean and the water would accumulate in the sink
review from
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10.0
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
review from
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8.0
Everything good except comfort of seat.
review from
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6.0
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
review from
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6.0
We’ve been border but waited 3 hours before pushback due to technical issues. Good can be improved, especially the hot meal.
review from
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4.0
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
review from
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10.0
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
review from
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10.0
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
review from
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6.0
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
review from
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6.0
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
review from
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6.0
For long flights, 2 full meals should be served.
review from
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10.0
a
review from
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10.0
Stefan stewart was excellent, helping with my food & drink needs,thank you.
review from
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10.0
Folks never want to sit readily when others are boarding.
review from
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6.0
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
review from
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10.0
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
review from
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2.0
NO BAGAGE AT THE ARRIVAL
review from
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8.0
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
review from
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10.0
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
review from
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2.0
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
review from
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Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Nice Côte d'Azur Airport (NCE)
- Toulouse Blagnac Airport (TLS)
- Marseille Airport (MRS)
- Lyon-Saint Exupéry Airport (LYS)
- Geneva Geneve-Cointrin Airport (GVA)
- Bordeaux Airport (BOD)
- London Heathrow Airport (LHR)
- Barcelona-El Prat Airport (BCN)
- New York John F Kennedy Intl Airport (JFK)
- Amsterdam Schiphol Airport (AMS)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- Florence Peretola Airport (FLR)
Air France contact information
- AF IATA Code
- 1-800-237-2747 Call
- airfrance.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.