Traveler reviews
Overall rating
6.8
Good
Based on 160 reviews
Boarding
6.7
Comfort
7.0
Crew
7.8
Entertainment
6.6
Food
6.6
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Round-trip
Economy
Air France information
| IATA Code | AF |
|---|---|
| Routes | 426 |
| Top route | Toulouse Blagnac to Paris Orly |
| Airports served | 179 |
| Top airport | Paris Charles de Gaulle |
Air France traveller reviews
Pros
"The entertainment options were great"
(in 10 reviews)
"Service and food was good"
(in 6 reviews)
"Seats are comfortable on Business Class."
(in 7 reviews)
Cons
"Seats not comfortable in premier economy."
(in 8 reviews)
"Flight was delayed for 4+ hours"
(in 130 reviews)
"Train your ground crew."
(in 8 reviews)
Recent reviews
Traveler rating
449
279
199
151
4
Find reviews that mention:
crew was great
flight attendants
flight was delayed
connecting flight
great flight
food was good
entertainment system
seats are very uncomfortable
premium economy
leg room
ground crew
business class
movie selection
seats were comfortable
exit row
service and food
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10.0
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
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10.0
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
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6.0
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
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6.0
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
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6.0
For long flights, 2 full meals should be served.
review from
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10.0
a
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10.0
Stefan stewart was excellent, helping with my food & drink needs,thank you.
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10.0
Folks never want to sit readily when others are boarding.
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6.0
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
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10.0
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
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2.0
NO BAGAGE AT THE ARRIVAL
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8.0
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
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10.0
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
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2.0
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
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10.0
The check in operator
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10.0
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
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2.0
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
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2.0
Plane delayed at 22PM
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6.0
Seating was run down.. needs lots of improvements..
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10.0
The bathroom wasn’t super clean
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6.0
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
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10.0
Boarding was cumbersome
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10.0
X
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8.0
Air France lost my luggage again Its the second time in a week
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6.0
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
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2.0
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
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4.0
Le repas est casiment vide
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10.0
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
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2.0
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
review from
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10.0
Excellent flight
review from
Air France FAQs
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Flight status
Air France route map
Top airports served by Air France
- Paris Charles de Gaulle Airport (CDG)
- Paris Orly Airport (ORY)
- Nice Côte d'Azur Airport (NCE)
- Toulouse Blagnac Airport (TLS)
- Marseille Airport (MRS)
- Lyon-Saint Exupéry Airport (LYS)
- Bordeaux Airport (BOD)
- Geneva Geneve-Cointrin Airport (GVA)
- New York John F Kennedy Intl Airport (JFK)
- Nantes Atlantique Airport (NTE)
- London Heathrow Airport (LHR)
- Florence Peretola Airport (FLR)
- Barcelona-El Prat Airport (BCN)
- Amsterdam Schiphol Airport (AMS)
- Rome Fiumicino Airport (FCO)
Air France contact information
- AF IATA Code
- 1-800-237-2747 Call
- airfrance.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.