|Top route||Wellington to Auckland Intl|
|Top airport||Auckland Intl|
I really appreciated the check in service at Heathrow airport - amazing they checked our luggage and gave our passes through to Chch NZ. Chairs were comfortable. Good leg room. While we appreciate the lounge, they could have offered a wider range of options (a few more vegan options).
Great, easy experience. Good lounge, excellent experience
All very good
Once again, this purchase was through Chatdeal under the umbrella of Kayak. My tickets were purchased through Air New Zealand however this flight was partnered with United. So I was unable to get a boarding pass until I arrived in LA. I had to do some wandering around the LA terminals, which are not small, and had to speak with customer service to get my boarding pass, which still didn't even have a seat assignment or gate. Once the gate was decided, then changed, I sat around waiting for the gate customer service people to start working. They were there, but they were just chatting with each other for at least 30 minutes before opening the window. I finally got my seat assignment. So my score was mainly based upon ease (or lack thereof) of getting my ticket and just being allowed to get on my plane to my final destination. It seemed like a lot of unnecessary stress.
So here's the rub - my flight was booked through Chatdeal even though I bought it under the Kayak umbrella. All the return flights were theoretically through Air New Zealand, however except for the initial leg from New Zealand, they were all partnered flights. So when I arrived at the airport in New Zealand they could only issue me my ticket to Fiji. Once in Fiji I had to do some serious leg work and finagling to get my ticket to Los Angeles through Fiji Air. This included a monitored covid RAT that I wasn't aware I needed to do. So I gave the score I did because of the complexity and annoyance created in the process of getting a boarding pass for my Nadi-LA flight.
Flight attendants are always pleasant and helpful. Pilot kept us updated.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
No refunds for flights that I could not take due to Covid restrictions
Cons: Cabin was too hot once premium curtains were closed
Pros: The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight) They did there jobs well.
Cons: The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh.
Pros: Fine flight - only 30 min
Pros: Regional flight so only one cabin attendant. Pleasant and attentive.
Cons: Wider seats but tha'ts the nature of smaller aircraft
Pros: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
Cons: A refunded plane ticket or voucher would have been better.
Pros: Crew all did a good job
Cons: Nothing - it was good!
Cons: Baggage allowance is lower than most other airlines
Pros: The crew was excellent and we appreciated the ability to change seats after takeoff.
Pros: the cushion to sleep on
Cons: the blanket
Pros: The crew were lovely - friendly and polite!
Cons: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.
Pros: Turboprop, smaller plane, boarding stairs - always fun.
Pros: Comfortable seats.
Pros: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th
Cons: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th
Cons: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
Pros: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
Cons: Repeatedly delayed, almost missed my next flight
Pros: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.
Cons: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.
Pros: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
Cons: Could not fault anything
Cons: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
On board Air New Zealand flights, cabin baggage should not exceed 118cm. If your hand luggage is bigger, the Air New Zealand assistance team will most likely ask you to pay extra for checked luggage.
Air New Zealand offers direct flights to 50 cities in 17 different countries. Auckland, Wellington, and Christchurch are the most popular cities covered by Air New Zealand.
Air New Zealand concentrates most of its flight operations in Auckland.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air New Zealand.