|Top route||Los Angeles to Dallas/Fort Worth|
|Top airport||Dallas/Fort Worth|
Old plane, smelled so bad
it was a nightmare of a trip. multiple delays, dirty bathrooms, long wait in tarmac, ran out of fuel diverting flight. on and all over 4 hour delay!
For this route Cleveland to Dallas … is very ok
The flight was delayed for over three hours due to mechanical issues.
Flight was delayed 4 hours for no reason given. We were not updated. We were not given any food or drink. We were not offered any compensation.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
The entire airline industry seems to be a total disaster these days, and this flight was no different. They never posted the gate until boarding time, then bused us to the plane, a 777! We then sat on the plane for over two hours, with almost no information as to why. When they did give us information, it was an obvious lie, like saying we would be underway in 10 minutes, while being number 5 in line for deicing. I worked in the airline industry for 20 years, it takes longer than that for each plane, and a pilot would certainly know that. All in all, a 6 1/2 hour flight was 9 1/2 hours on the plane, just ridiculous! The entire time we were given little to no information as to why things weren't happening as they should. And to top it off, the pilot had the nerve to joke upon arrival into Boston that he was glad we had joined them for the short flight from London. Just what you want after 9 1/2 hours on a rock-hard seat, someone minimizing the agony you've been feeling for hours! Oh yeah, and the added time was just enough to allow the snow to start flying in Boston, which lead to multiple accidents, which made our 1 1/2-hour drive home, 3 hours, icing on the cake!
A 50 minutes flight whit 90 minutes delay, thanks American Airlines
A 50 minutes flight that is delayed over 90 minutes kills every connection, thank you American Airlines
From check in desk to flight crew the staff were friendly, helpful and smiling. Every person I had contact with was great! All of my flights were on time. The planes are new, but the seats are not very comfortable. On Board entertainment was disappointing because the choices were all old and uninteresting.
It was ok, nice new plane though.
For me the air craft was too too small
This flight was a horror. Every seat was filled, many of them by passengers coughing and sniffling (including one immediately to my left and another across the aisle to my right). The CO2 level in the cabin peaked at an outrageous 2,847 ppm during boarding and never fell below 1,500 ppm for the entire flight. I wore a mask over another mask and can only hope that that, plus the plane's filtration system, was enough to keep me from getting sick along with every other passenger on that plane. The recording says safety is American's highest priority, but refusing to mandate masks on board when COVID-19 is still a threat shows that the airline's actual attitude toward passenger and crew safety is one of depraved indifference.
New Boeing 777 is very nice and spacious but Toilet Roll fixture and door ash tray fell apart - very cheaply made.
kind and expert crews
I appreciate that the flight boarded and departed on time and landed slightly early. However, the plane was completely full (I suspect overbooked) and took a long time to board, during which time the CO2 level in the cabin climbed over 2,200 ppm, which is NOT SAFE given that COVID-19 is still being transmitted at a substantial rate across most of the country and airlines no longer require passengers to mask. Also, the midflight credit card sales pitch was tacky. It's like our airlines are being run by Ferengi.
What didn’t go wrong? The rude gate agent who procrastinated so badly we almost couldn’t get on the flight? Who then changed my 9 year old daughters seat so she was completely separated from our family with a strange? Tarmac delay? Turbulence so bad multiple people threw up? Oh, and last? They lost the only bag we checked and basically said too bad.
It's only a semi-complaint because I did not have to wait for my bag when I arrived, but my bag was sent on an earlier flight without me.
Delayed by 25 minutes
Upgrade much appreciated
Delayed flight impacted my meeting with International clients. Very disappointing experience!
Heathrow is a nightmare in general (crowded, etc). BA was great - having to take a bus between the gate and the plane is a bummer.
Wheel chair care
Lisbon airport is excellent. Sad we don’t have better airports in US.
Luggage got lost, need more staff not sure why we checked in over 1.5 hours before flight boarding .
Iberia didn’t let me check in online or select my seats, the experience overall was not very pleasant
should offer free chips for free or healthy snacks
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
American Airlines offers direct flights to 225 cities in 57 different countries. Dallas, Los Angeles, and New York are the most popular cities covered by American Airlines.
American Airlines concentrates most of its flight operations in Dallas.
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