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Busy over crowded

It was hot af. The flight attendant was incredibly rude, in addition to waking me up 2x to keep getting things out of the bin over my seat without a courtesy apology or anything. I hate flying American.

The entertainment screen and power outlet was out of order on whole left side of the plane for the full ride- 6 hours. It was terrible to be crammed in and have no where to escape to.

Insanely crowded, seats are extremely small and narrow and I’m THIN

Delayed 2+ hours, missed connecting flight

Super expensive cross country business flight and the chairs barely reclined, no tv or entertainment offered and the food was particularly bad. Was basically coach!

Flight canceled

The lady on the check in counter charged me 118$ for 5 extra kilos, she was trying to come up with anything to make things difficult and annoying for me, the vaccination card, the extra charge then finally my debit card! She was not helpful by any means

On both going and come back from our trip the jet way broke. Costing us 20 minutes to get to the next leg of our trip.

The plane, although parked at the gate all night, had a problem. Apparently the cockpit door had been locked. It took three hours (!!) to get this cleared up.

Filthy airplane with even filthier lavatories, over worked staff that still did their best to be professional, attentive and courteous but the barest of bones service. One beverage cart offering and a choice of two crackers or 8 pretzels. Granted, this was main cabin but come on, I’d expect just a little more from a carrier that was provide a $7.5bn bridge during the pandemic. Just an unsavory overcrowded bus in the sky experience.

The seats weren’t cleaned and the tray tables were filthy

It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.

It was horrible and stressful. We got to our final destination several hours later of the estimated arrival time.

It wasn’t easy navigating London Heathrow airport. There seemed to be a lot of construction and workers were short staffed. The club lounge was rather unpleasant and needs updating. The food wasn’t very good either. The plane also needs updating and I’m not sure I’ll do business class on BA again because the seating configuration is awkward. Staff was pleasant and there was ample food but you needed to hunt them down to get service.