|Top route||Los Angeles to Dallas/Fort Worth|
|Top airport||Dallas/Fort Worth|
Great, easy, and quick flight
The flights were great and everything worked together well!
Smooth flight. There was a weather delay but the captain kept us well updated regarding wheels up time. The cabin crew was extremely helpful to passengers who had connections at DFW.
Flight attendant very attentive and great service
Awful in every way
1, the communication when the flight was delayed was incredibly poor. Things happen, that's okay, but not knowing where the inbound plane is, changing gates via text and not an announcement, showing up and finally speaking to people without any clue of what was going on, and dismissing customer's questions without any real intent to listen was disappointing. The Wi-Fi didn't work on the plane, hence the poor entertainment score, there simply was not any.
Quick flight and smooth.
Smooth flight and boarding process. The food was normal for a 3 hour flight Comfort is okay unless you are in first class.
The check in process was very slow. We arrived 3 hours prior de departure time and almost made it.
They cancel flight last minute and didn’t have a flight coming to the airport I booked. Even though I had to rebook to another airport it’s a 1hr and 20 from my home instead of 5-7 minutes. It’s a inconvenience because I’m pushing for time because I have to get back home and get ready for work. I’m very tired and disappointed in the airlines for doing that and should be compensated for it once again.
The boarding process was unusually long on all four of the flights I took recently. Either people are boarding out of their zones being called, or the zones are backwards. It appeared that people in the aisle seats were seated first but then had to get up to allow window seat passengers to get settled. It should be reversed.
Better seats and entertainment
One of the stewards, and I wish I had asked his name but did not, had braids in his hair. He was African American and was just the most pleasant crew member I have experienced with your airline. He was professional but also personable. He had a great attitude and sense of humor. I know in your industry the public is quick to report the bad experiences, but this experience was great. If you can find out his name, please let him read this comment and let him know it was refreshing to have someone like him on the flight!
The hell with American. Don’t fly with these people.
The cancelled after many delays and held my luggage
Flight was delayed 10 hours without any rationale, no problems with weather on either departure or arrival. We wound up renting a car and driving instead.
So this review is related to some things related more to the airports and higher-level stuff. One issue was that this was the second leg of an international flight for me. It was an American Airlines codeshare with Finnair. American Airlines had alerted Finnair about some additional security measures but did not mention the fact that any liquids purchased at the Duty Free stores en route would NOT be allowed through security at Chicago when transferring to the domestic terminal. Passengers did have the option of placing those liquids in their checked baggage but what if that wasn't an option? Another issue is just related to ORD, it was a zoo. I know that's beyond what this review is about but big airlines like American have some part to play in how the airport operates.
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
Tried to check in online as per usual - what a nightmare. Couldn't change my seat, tried 16 times and was rejected from process at change seat screen every time. Ended up having to phone BA at 5.30 am in the UK on my mobile from the US as was automatically allocated last row non-aisle seat - the worst place on the plane. On hold with executive club for 25 mins - I'm dreading the charges. Executive club customer service also couldn't change the seat (no reason given) but could see a free seat was available and would put a note about seat change for the airport check in staff. Got to airport - told no note on system and that UK BA executive club customer service staff had 'lied' to me by check in staff at san diego End up sitting next to toilet with constant noise all night. I will not fly with BA again (other than to try and use up existing avios). Virgin are now giving way superior service on my transatlantic routes and swiss air for my short hauls. This flight was confirmation that ba no longer offers good value or service.
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
The staff were great, but they lost my luggage and my flight got delayed 6 hours.
Flight was on time but seat was very uncomfortable.
Seat back holder wouldn’t properly support phone. It would mute phone or turn phone off. Additional leg room was needed. Flight was delayed and crew seemed stressed…telling people to hurry as connections were tight. The cause for the delay seemed to be just everyone moving too slowly??
Previously mentioned comments were meant for this leg.
4 hour delay due to mechanical issue and no compensation was offered. Missed the last train home because of this and instead of a $3 rare, it was $50
Unfriendly check in staff
Flight attendants were particularly friendly and helpful.
What the hell on arrival in the plane for half an hour keep a passenger or even more?
Amazing crew! Excellent service! Cleanliness!
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
American Airlines offers direct flights to 217 cities in 58 different countries. Dallas, Los Angeles, and Boston are the most popular cities covered by American Airlines.
American Airlines concentrates most of its flight operations in Dallas.
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