Pros (+) Terrible customer service
Cons (-) The hotel took advantage and declined “due to policy” to give a refund
5 stars
New Hotel
Photos of New Hotel
Overview
Luxury Athens hotel in Athens City Centre with a full-service spa This smoke-free hotel features a full-service spa, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a rooftop terrace are onsite. New Hotel offers 79 accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with digital channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Athens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a steam room and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at New Hotel
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
General
- Window
- Family rooms
- Hardwood or parquet floors
- Landmark view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Dining table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Pool and spa
- Steam room
- Spa and wellness center
- Massage
Parking and transportation
- Parking
- Private parking
- Shuttle service (additional charge)
Things to do
- Bicycle rental
- Cycling
- Cooking classes
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
- Fitness center
Outdoor
- Balcony
Reviews of New Hotel
8.7
Very good
786 verified ratings
Wonderful
464
Very good
142
Good
104
Okay
23
Fair
28
Mediocre
12
Poor
13
Summary of reviews
Guests say
Guests appreciated the great location and cleanliness of the hotel, with many highlighting the spaciousness of the rooms. However, there were significant complaints regarding customer service and the quality of breakfast, indicating areas that need improvement.AI-Generated from customer reviews
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Score by provider
8.7 out of 10
33 reviews
6.9 out of 10
1 review
All reviews
Location
16 Filellinon St, Syntagma, Athens 105 57
What's nearby
- Syntagma Square172 m
- National Gardens369 m
- Arch of Hadrian380 m
- Temple of Olympian Zeus0.4 km
- Parthenon0.6 km
- Acropolis0.7 km
- Acropolis Museum0.7 km
- Monastiraki0.8 km
- Ermou Street0.8 km
- University of Athens0.8 km
- Athens Gallery0.9 km
- National Bank of Greece0.9 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 1011784
When to book a room at New Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.9 |
|---|---|
Distance to city center | 1.2 km |
Nearest Airport | Athens Eleftherios V. |
Distance to airport | 18.9 km |