Traveler reviews
Overall rating
6.9
Good
Based on 275 reviews
Boarding
7.0
Comfort
6.8
Crew
7.4
Entertainment
5.6
Food
5.4
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Round-trip
Economy
Avianca information
| IATA Code | AV |
|---|---|
| Routes | 160 |
| Top route | Medellín Jose Maria Cordova Intl to Bogotá El Dorado |
| Airports served | 47 |
| Top airport | Bogotá El Dorado |
Recent reviews
Traveler rating
1832
666
485
603
11
Find reviews that mention:
flight attendants
flight was delayed
connecting flight
great flight
excellent service
food was good
crew was friendly
old plane
great airline
la comida
customer service
hour delay
business class
everything was ok
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10.0
It was the smoothest flight ever! Even though it was the tiniest plane.
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10.0
Overall experience was excellent
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6.0
Horrible experience at ticketing. Too few clerks.
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2.0
Muy lamentable la demora Medellin Bogotá una hora de atraso Bogotá Medellin una hora y media de atraso Problemas operacionales y cambio de avión en ambas Decepcionante
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2.0
They sold my ticket made me by my own ticket twice I am getting legal advice about what they did
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8.0
After Covid, on board service is non existing. Due to cost restrictions, the entertainment service which years back was second to none, is not available.
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8.0
It was ok
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8.0
It was ok
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8.0
More healthy food
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8.0
The planes are old and it shows. However, they felt safe. Crew is great and the food is hit or miss. My flights were on time.
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4.0
Serve water and reduce temperature in cabin.
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10.0
Everything was great
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10.0
Everything was great
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6.0
I am user of weel chair...crew don't matter...parecemos ganado. ..cliente service very poor
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8.0
Appreciate the served small meal and tv
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6.0
Was charged $80 for checking my carry on which was supposed to be delivered to my connecting flight. As I walked by the carousal there was my carry on… Carried it on my flight from Cartagena to JFK NYC. I should not be charged the $80 carry on fee as if I didn’t get my carry on then it would be stuck in Columbia.
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6.0
My entertainment didn’t work through my flight, the crew member did the best they can but did not work.
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10.0
All was good!
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4.0
Seats were terrible
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10.0
Food is not good at all
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4.0
I had to pay another time my luggage, because I didn’t receive email but I showed them my discount from my credit card by taca
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8.0
Ok
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4.0
Didn’t like most of it - I was put in the emergency exit and asked to be removed from it and they didn’t accommodate me - no did they tell me what my obligations were - it was very uncomfortable because I couldn’t recline You can’t buy anything and they only offer water and coffee and a sandwich of their choice
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10.0
Great flight!
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8.0
Person at ticket counter did not know her job. Told me my check in information wasn’t mine. Duh. It WAS
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2.0
Kiwi.com took our money and then encouraged us to cancel our flight to San Jose saying they would assist us with a refund. They never assisted us. So we lost the flight and $1200. DO NOT BOOK ANYTHING THROUGH kiwi.com
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6.0
1 hour delay
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2.0
Flight was delayed, missed my connecting flight, airline was not helpful at all
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2.0
If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.
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2.0
All monitors were broken. Seat backs broken so they would not remain reclined. Screen kept flopping forward and hitting me.
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Flight status
Avianca route map
Top airports served by Avianca
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Cali Alfonso B. Aragon Intl Airport (CLO)
- Cartagena Rafael Nunez Airport (CTG)
- Santa Marta Simon Bolivar Airport (SMR)
- Barranquilla E Cortissoz Airport (BAQ)
- Pereira Matecana Airport (PEI)
- Bucaramanga Palo Negro Airport (BGA)
- Cúcuta Camilo Dazo Airport (CUC)
- Miami Airport (MIA)
- Montería S. Jeronimo Airport (MTR)
- New York John F Kennedy Intl Airport (JFK)
- Pasto Antonio Nariño Airport (PSO)
- Madrid Barajas Airport (MAD)
- Mexico City Benito Juarez Airport (MEX)
Avianca contact information
- AV IATA Code
- +57 18000 953 434 Call
- avianca.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.