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FAQs about flying with Citilink

  • What is Citilink's carry-on size allowance?

    On board Citilink flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Citilink assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Citilink fly to?

    Citilink offers direct flights to 46 cities in 5 different countries. Makassar, Surabaya, and Jakarta are the most popular cities covered by Citilink.

  • What is Citilink’s primary hub?

    Citilink concentrates most of its flight operations in Jakarta.

  • How does KAYAK find such low prices on Citilink flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Citilink.

  • What’s the cheapest route that Citilink flies?

    In the last 72 hours, the cheapest route flown by Citilink found on KAYAK was from Medan to Penang, with a price of 218 ﷼ for a round-trip.

  • What are the most popular airports for Citilink flights to depart from?

  • Is Citilink part of an airline alliance?

    No, Citilink is not part of an airline alliance.

  • How many destinations does Citilink fly to?

    In total, Citilink flies to 48 destinations.

See more FAQs

Citilink customer reviews

8.2
Very goodBased on 11 verified guest reviews
8.1Boarding
9.0Crew
6.4Entertainment
6.8Food
8.5Comfort

Traveler rating:
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V
6.4 Okay
PNH-CGK
Pros:I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone.
Cons:Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website.
H
6.0 Okay
CGK-SUB
Would be better if kayak could track this flight. No update and tracke for the gate in kayak for this flight

Citilink flight status

Wed 10/16

Citilink route map - Which destinations does Citilink fly to?

Find out which destinations you can fly to direct with Citilink by entering your departure airport. If you want to know if Citilink flies a certain route, enter both the departure and destination airport before hitting search.
Wed 10/16

All Citilink flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
330Jakarta (CGK)Kendari (KDI)2h 55m
967Jambi (DJB)Jakarta (CGK)1h 20m
785Balikpapan (BPN)Yogyakarta (YIA)1h 50m
966Jakarta (CGK)Jambi (DJB)1h 15m
970Jakarta (CGK)Pangkalpinang (PGK)1h 20m
784Yogyakarta (YIA)Balikpapan (BPN)1h 50m
666Jakarta (CGK)Denpasar (DPS)2h 0m
668Surabaya (SUB)Denpasar (DPS)1h 5m
88Jakarta (HLP)Palembang (PLM)1h 40m
212Jakarta (CGK)Makassar (UPG)2h 35m
423Samarinda (AAP)Jakarta (CGK)2h 10m
461Samarinda (AAP)Surabaya (SUB)1h 20m
211Ambon (AMQ)Jakarta (CGK)3h 25m
1498Banjarmasin (BDJ)Balikpapan (BPN)1h 20m
491Banjarmasin (BDJ)Jakarta (CGK)1h 40m
795Banjarmasin (BDJ)Semarang (SRG)1h 10m
495Banjarmasin (BDJ)Surabaya (SUB)1h 10m
1405Tanjung Redeb (BEJ)Balikpapan (BPN)1h 20m
991Bengkulu City (BKS)Jakarta (CGK)1h 15m
1499Balikpapan (BPN)Banjarmasin (BDJ)1h 15m
1404Balikpapan (BPN)Tanjung Redeb (BEJ)1h 15m
439Balikpapan (BPN)Jakarta (CGK)2h 25m
41Balikpapan (BPN)Jakarta (HLP)2h 5m
435Balikpapan (BPN)Surabaya (SUB)1h 40m
400Balikpapan (BPN)Tarakan (TRK)1h 10m
429Balikpapan (BPN)Makassar (UPG)1h 15m
969Batam (BTH)Jakarta (CGK)1h 45m
922Batam (BTH)Medan (KNO)1h 25m
988Batam (BTH)Palembang (PLM)1h 5m
949Batam (BTH)Surabaya (SUB)2h 10m
905Banda Aceh (BTJ)Medan (KNO)1h 10m
422Jakarta (CGK)Samarinda (AAP)2h 15m
210Jakarta (CGK)Ambon (AMQ)3h 35m
490Jakarta (CGK)Banjarmasin (BDJ)1h 40m
990Jakarta (CGK)Bengkulu City (BKS)1h 15m
438Jakarta (CGK)Balikpapan (BPN)2h 15m
968Jakarta (CGK)Batam (BTH)1h 35m
978Jakarta (CGK)Medan (KNO)2h 20m
602Jakarta (CGK)Kupang (KOE)3h 0m
502Jakarta (CGK)Kuala Lumpur (KUL)2h 15m
300Jakarta (CGK)Manado (MDC)3h 20m
750Jakarta (CGK)Malang (MLG)1h 30m
962Jakarta (CGK)Padang (PDG)1h 55m
470Jakarta (CGK)Pangkalanbuun (PKN)1h 20m
938Jakarta (CGK)Pekanbaru (PKU)1h 45m
452Jakarta (CGK)Palangkaraya (PKY)1h 40m
984Jakarta (CGK)Palembang (PLM)1h 15m
324Jakarta (CGK)Palu (PLW)2h 35m
416Jakarta (CGK)Pontianak (PNK)1h 45m
526Jakarta (CGK)Singapore (SIN)1h 55m
762Jakarta (CGK)Surakarta City (SOC)1h 15m
802Jakarta (CGK)Semarang (SRG)1h 15m
726Jakarta (CGK)Surabaya (SUB)1h 45m
974Jakarta (CGK)Tanjung Pinang (TNJ)1h 35m
776Jakarta (CGK)Yogyakarta (YIA)1h 20m
501Dili (DIL)Denpasar (DPS)1h 50m
691Denpasar (DPS)Jakarta (CGK)2h 0m
500Denpasar (DPS)Dili (DIL)1h 50m
195Denpasar (DPS)Jakarta (HLP)1h 55m
1672Denpasar (DPS)Praya (LOP)0h 50m
554Denpasar (DPS)Perth (PER)3h 50m
699Denpasar (DPS)Surabaya (SUB)1h 10m
342Denpasar (DPS)Makassar (UPG)1h 20m
194Jakarta (HLP)Denpasar (DPS)2h 5m
1107Jakarta (HLP)Yogyakarta (JOG)1h 25m
22Jakarta (HLP)Medan (KNO)2h 30m
164Jakarta (HLP)Malang (MLG)1h 30m
46Jakarta (HLP)Padang (PDG)1h 40m
30Jakarta (HLP)Pekanbaru (PKU)1h 40m
126Jakarta (HLP)Surakarta City (SOC)1h 5m
144Jakarta (HLP)Semarang (SRG)1h 0m
180Jakarta (HLP)Surabaya (SUB)1h 35m
102Jakarta (HLP)Yogyakarta (YIA)1h 10m
1106Yogyakarta (JOG)Jakarta (HLP)1h 30m
331Kendari (KDI)Jakarta (CGK)2h 35m
333Kendari (KDI)Makassar (UPG)0h 55m
923Medan (KNO)Batam (BTH)1h 25m
904Medan (KNO)Banda Aceh (BTJ)1h 10m
979Medan (KNO)Jakarta (CGK)2h 25m
1912Medan (KNO)Gunungsitoli (GNS)1h 15m
25Medan (KNO)Jakarta (HLP)2h 30m
514Medan (KNO)Penang (PEN)0h 50m
1926Medan (KNO)Pekanbaru (PKU)1h 40m
603Kupang (KOE)Jakarta (CGK)2h 40m
503Kuala Lumpur (KUL)Jakarta (CGK)2h 20m
1673Praya (LOP)Denpasar (DPS)0h 45m
301Manado (MDC)Jakarta (CGK)3h 25m
751Malang (MLG)Jakarta (CGK)1h 30m
165Malang (MLG)Jakarta (HLP)1h 35m
963Padang (PDG)Jakarta (CGK)1h 50m
515Penang (PEN)Medan (KNO)0h 50m
555Perth (PER)Denpasar (DPS)3h 45m
971Pangkalpinang (PGK)Jakarta (CGK)1h 20m
471Pangkalanbuun (PKN)Jakarta (CGK)1h 20m
939Pekanbaru (PKU)Jakarta (CGK)1h 45m
33Pekanbaru (PKU)Jakarta (HLP)1h 50m
782Pekanbaru (PKU)Yogyakarta (YIA)2h 10m
453Palangkaraya (PKY)Jakarta (CGK)1h 35m
989Palembang (PLM)Batam (BTH)1h 0m
985Palembang (PLM)Jakarta (CGK)1h 10m
89Palembang (PLM)Jakarta (HLP)1h 5m
325Palu (PLW)Jakarta (CGK)2h 25m
419Pontianak (PNK)Jakarta (CGK)1h 40m
417Pontianak (PNK)Surabaya (SUB)1h 40m
527Singapore (SIN)Jakarta (CGK)1h 55m
763Surakarta City (SOC)Jakarta (CGK)1h 10m
127Surakarta City (SOC)Jakarta (HLP)1h 5m
794Semarang (SRG)Banjarmasin (BDJ)1h 20m
793Semarang (SRG)Jakarta (CGK)1h 10m
145Semarang (SRG)Jakarta (HLP)1h 0m
460Surabaya (SUB)Samarinda (AAP)1h 30m
494Surabaya (SUB)Banjarmasin (BDJ)1h 10m
434Surabaya (SUB)Balikpapan (BPN)1h 35m
948Surabaya (SUB)Batam (BTH)2h 10m
725Surabaya (SUB)Jakarta (CGK)1h 40m
181Surabaya (SUB)Jakarta (HLP)1h 35m
418Surabaya (SUB)Pontianak (PNK)1h 45m
354Surabaya (SUB)Makassar (UPG)1h 25m
975Tanjung Pinang (TNJ)Jakarta (CGK)1h 35m
401Tarakan (TRK)Balikpapan (BPN)1h 15m
428Makassar (UPG)Balikpapan (BPN)1h 15m
427Makassar (UPG)Jakarta (CGK)2h 25m
343Makassar (UPG)Denpasar (DPS)1h 30m
332Makassar (UPG)Kendari (KDI)0h 55m
307Makassar (UPG)Manado (MDC)1h 45m
355Makassar (UPG)Surabaya (SUB)1h 35m
777Yogyakarta (YIA)Jakarta (CGK)1h 10m
103Yogyakarta (YIA)Jakarta (HLP)1h 10m
783Yogyakarta (YIA)Pekanbaru (PKU)2h 10m
957Padang (PDG)Batam (BTH)1h 15m
956Batam (BTH)Padang (PDG)1h 15m
47Padang (PDG)Jakarta (HLP)1h 40m
935Pekanbaru (PKU)Batam (BTH)0h 55m
934Batam (BTH)Pekanbaru (PKU)0h 55m
1913Gunungsitoli (GNS)Medan (KNO)1h 10m
633Labuan Bajo (LBJ)Jakarta (CGK)2h 40m
632Jakarta (CGK)Labuan Bajo (LBJ)2h 30m
21Siborong-Borong (DTB)Jakarta (HLP)2h 25m
20Jakarta (HLP)Siborong-Borong (DTB)2h 10m
701Banyuwangi (BWX)Jakarta (CGK)1h 40m
702Jakarta (CGK)Banyuwangi (BWX)1h 40m
976Jakarta (CGK)Tanjung Pandan (TJQ)1h 10m
994Jakarta (CGK)Bandar Lampung (TKG)0h 45m
40Jakarta (HLP)Balikpapan (BPN)2h 10m
977Tanjung Pandan (TJQ)Jakarta (CGK)1h 10m
995Bandar Lampung (TKG)Jakarta (CGK)0h 45m
444Balikpapan (BPN)Denpasar (DPS)1h 40m
640Jakarta (CGK)Praya (LOP)2h 0m
445Denpasar (DPS)Balikpapan (BPN)1h 45m
641Praya (LOP)Jakarta (CGK)2h 0m
671Praya (LOP)Surabaya (SUB)1h 0m
670Surabaya (SUB)Praya (LOP)1h 10m
752Jakarta (CGK)Kediri (DHX)1h 20m
250Makassar (UPG)Jayapura (DJJ)3h 35m
1422Balikpapan (BPN)Mengkendek (TRT)1h 20m
930Batam (BTH)Siborong-Borong (DTB)1h 25m
753Kediri (DHX)Jakarta (CGK)1h 30m
931Siborong-Borong (DTB)Batam (BTH)1h 15m
1423Mengkendek (TRT)Balikpapan (BPN)1h 30m
More flight routes

Citilink contact information

Citilink information

IATA CodeQG
Routes160
Top routeJakarta Soekarno-Hatta Intl Airport to Makassar
Airports served48
Top airportJakarta Soekarno-Hatta Intl

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