Traveler reviews
Overall rating
6.0
Good
Based on 1,051 reviews
Boarding
6.3
Comfort
5.8
Crew
7.2
Entertainment
5.1
Food
5.9
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Round-trip
Economy
EL AL information
| IATA Code | LY |
|---|---|
| Routes | 103 |
| Top route | Paris Charles de Gaulle to Tel Aviv Ben Gurion Intl |
| Airports served | 52 |
| Top airport | Tel Aviv Ben Gurion Intl |
EL AL traveller reviews
Pros
"Comfortable seats Very nice food."
(in 55 reviews)
""nice crew, left on time.""
(in 132 reviews)
"Service Great value for price."
(in 45 reviews)
Cons
"Old airplane with no wifi."
(in 23 reviews)
"a little more leg room"
(in 14 reviews)
"the hours of the flight."
(in 9 reviews)
Recent reviews
Traveler rating
319
243
235
231
2
Find reviews that mention:
direct flight
flight was delayed
flight attendants
crew was great
food was good
entertainment system
good service
al
delayed for an hour
old plane
leg room
low cost
screen did not work
hour delay
bad service
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5.9
the check in was quite poor. i did not know what line was for elal and what was for air portugal. a big mess. very annoying. also very frustrating was that the airplane left one hour late because a prior flight was late. but they must have known that in advance and should have alerted us to come an hour later. where was the consideration for our time?
review from
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10.0
Plenty of leg room on the new el al planes. It’s a miracle.
review from
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2.0
Pros: Crew abs entertainment were good.
Cons: The flight was delayed for 10 hours. We were notified when we were already at the airport, no real reason for the delay was given to us.review from
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10.0
Pros: Crew was awesome food was delicious and very comfortable
Cons: The options for movies could be a little bit better internet didn’t workreview from
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10.0
Pros: price. on time. new aircraft.
Cons: foodreview from
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2.0
Cons: They didn't issue me a ticket and i stuck in Heathrow airport. Worst of the worst
review from
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8.0
Pros: The crew was amazing
review from
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10.0
Cons: JFK baggage claim long delay
review from
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10.0
Pros: Premium economy was very comfortable
review from
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4.0
Cons: The staff at check in was terrible and unhelpful. And the entertainment turned off about 3 hours into the flight. (10+ hour flight )
review from
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10.0
Cons: No issues-very clean cabin and bathrooms. Professional team!
review from
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10.0
Cons: The woman who checked me in at the start of my journey from TLV on 2/17/20 provided exceptional customer service. She was very professional and customer service excelled beyond measure. Thank you. My return flight on 3/23/20 was enjoyable and pleasant. Bathrooms on plane very well maintained. I will definitely fly El Al in the future!
review from
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10.0
Pros: ש
review from
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8.0
Cons: The back of the plane was very hot.
review from
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8.6
Cons: a little more leg room
review from
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7.6
Pros: Very helpful crew. Cabin felt brand new. Good food for economy.
Cons: Seat was difficult to get comfortable in. Seatback was broken. USB plug in seatback was broken. Double-prong headphone jack made using my noise cancelling ones a challenge.review from
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7.6
Pros: The plain... excellent, new and flight friendly
Cons: The comfortreview from
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7.0
Cons: More organized boarding. Better service in flight. The flight attendants didn’t come around accept for meals. No water offered and no snacks in the galley as other airlines offer.
review from
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10.0
Pros: Amazing and loveable crew, on time and very safe
review from
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9.0
Pros: I was upgraded to economy plus at no charge As there were empty seats
review from
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9.6
Cons: No hard liquor. Only wine
review from
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10.0
Cons: meets expectations
review from
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4.3
Cons: Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful.
review from
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10.0
Cons: Excellent flight.
review from
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6.0
Pros: Nothing was amazing on this flight
review from
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4.3
Leg Cramps and Lost Luggage
Pros: El Al flightcrew was courteous and friendly, and the aircraft was new.
Cons: Horrible leg room, poor seat comfort, poor entertainment choices, food and drink service was inconsistent. El Al airline lost not one but BOTH of my checked bags, and the number they gave me to call to open a baggage claim had no answer and a full voice mail box. I will never fly El Al again no matter how cheap.review from
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8.0
Pros: Everything was excellent but not enough legroom. That is all airlines. Not just El Al. Unfortunate that a 6'1" man has to be punished for being tall.
review from
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5.6
Pros: The service and the smiles of the team. Very professional pilot.
Cons: The food...very bad.review from
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5.6
Cons: Service and amenities very poor.
review from
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5.0
Cons: The seats were completely uncomfortable. The entertainment and the service were good. The sandwich is horrible.
review from
EL AL FAQs
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Flight status
EL AL route map
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- London Heathrow Airport (LHR)
- Newark Airport (EWR)
- Kyiv Boryspil Intl Airport (KBP)
- Barcelona-El Prat Airport (BCN)
- Milan Malpensa Airport (MXP)
- Larnaca Airport (LCA)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Berlin Brandenburg Airport (BER)
- Rome Fiumicino Airport (FCO)
- Bucharest Otopeni Intl Airport (OTP)
- Madrid Barajas Airport (MAD)
- Munich Franz Josef Strauss Airport (MUC)
EL AL contact information
- LY IATA Code
- +972 3 9771111 Call
- elal.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.