Traveler reviews
Overall rating
6.9
Good
Based on 423 reviews
Boarding
6.9
Comfort
7.0
Crew
7.5
Entertainment
6.5
Food
6.6
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Round-trip
Economy
Ethiopian Air information
| IATA Code | ET |
|---|---|
| Routes | 297 |
| Top route | Addis Ababa Bole to Beirut |
| Airports served | 133 |
| Top airport | Addis Ababa Bole |
Ethiopian Air traveller reviews
Pros
"New aircraft with comfortable business seats."
(in 6 reviews)
"Flight Crew were great."
(in 29 reviews)
"The crew was nice."
(in 121 reviews)
Cons
"The seats were too uncomfortable"
(in 5 reviews)
"The food was not good."
(in 125 reviews)
"Nothing very nice flight."
(in 119 reviews)
Recent reviews
Traveler rating
71
14
7
14
2
Find reviews that mention:
crew friendly
food was good
connecting flight
customer service
flight attendants
flight entertainment
good flight
great flight
great service
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8.0
On time
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8.0
Nice flight crew members
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10.0
1 haer delay flights in Addis Ababa
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4.0
Entertainment system poor - couldn't hear, no flight info etc.
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2.0
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
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8.0
Was so glad the the captain kept the air. It’s usually suffocating in there.
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10.0
You are doing fine
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10.0
Cons: Best Airlines
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10.0
Pros: I liked both the seat and crew service
review from
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8.0
Pros: Crew were extremely professional
Cons: The seats were less comfortable for mereview from
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10.0
Pros: Crew
Cons: Entertainmentreview from
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2.0
Cons: First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone.
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2.0
Pros: We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number.
Cons: Background check your booking agencies and their agents.review from
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10.0
Pros: The food, air crew respectful and dedicated to duty
Cons: Everything was perfectly okreview from
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10.0
Pros: The food!! The flight was in time and also the flight attendant were so available and caring
Cons: I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flightreview from
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10.0
Pros: Amazing friendly crew. Spot on entertainment!!!
Cons: Toilet facilities could have been cleanerreview from
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10.0
Cons: Nothing
review from
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9.0
Pros: This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks
Cons: Just keep up the good work.review from
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8.6
Pros: Crew and stewardess were fantastic
Cons: Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor.review from
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10.0
Pros: When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon.
review from
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10.0
Pros: Good
Cons: Goodreview from
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3.6
Pros: Nothing noteworthy was done well.
Cons: The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like.review from
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8.0
Pros: Great crew, Food.
Cons: Reduce baggage charges.review from
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8.0
Pros: Crew. Comfort.
Cons: reduce baggage charges.review from
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8.0
Pros: Comfortable. Great crew,
Cons: Reduce baggage charges.review from
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8.0
Pros: Great Crew.
Cons: Improve baggage chargesreview from
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2.6
Pros: wery slow working.
Cons: The fod. Never Etiopian again.review from
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10.0
Pros: The crew was nice. Service was excellent.
Cons: The upholstery can be improved.review from
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8.3
Cons: The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET.
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10.0
Cons: It was exce
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Ethiopian Air FAQs
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Flight status
Ethiopian Air route map
Top airports served by Ethiopian Air
- Addis Ababa Bole Airport (ADD)
- Bahar Dar Airport (BJR)
- Dire Dawa Aba Tenna D Yilma Airport (DIR)
- Jigiga Airport (JIJ)
- Gondar Airport (GDQ)
- Makale Airport (MQX)
- Dublin Airport (DUB)
- Jimma Airport (JIM)
- Johannesburg OR Tambo Airport (JNB)
- Entebbe Airport (EBB)
- Dubai Intl Airport (DXB)
- Asmara Intl Airport (ASM)
- Djibouti Ambouli Airport (JIB)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Gambela Airport (GMB)
Ethiopian Air contact information
- ET IATA Code
- 800 814 0018 Call
- ethiopianairlines.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.