|Top route||Kahului to Honolulu|
It was a very long walk from TSA to the gate
They offered little plastic 4 oz cups of water or juice. No snacks. The ride was smooth and relatively quiet, but the cabin was freezing cold.
Best airline in the sky!!!! Hands down
Very efficient boarding. Staff were friendly and helpful.
It’s was a nice easy flight. The seats are a little tight, but that seems to be the case in coach on every airline.
My son flew to Seoul from SFO on a Hawaiian Airlines flight that had a layover in Honolulu. When he got to Seoul, he found out they had lost his bag. He had to file a claim and two days later, he still hasn't received it. When he filed a claim, they told him to contact them if he hadn't heard from them in 4-5 days (!). In following up, the number they gave him didn't work, and so he emailed them, and they said they haven't gotten the bag yet and they will contact him when they hear anything (!). So my son has to start his summer program in Seoul without any clothes or his back-up toiletry supplies, although he was able to pick up a few necessities to tide him over. NO offer of emergency toiletries; NO assistance. So the moral of the story is: yeah, fly Hawaiian Airlines if you can carry everything on with you, or you don't mind dealing with poor customer support and no clothes for a four-week stay in a country you've never been to before.
Food options can be better. Not everyone eats beef/ pork
boarding by zone a bit disorganized should place lane markers indicating what line is what. Need to offer wifi on plane!! everything else was great especially the crew.
My baggage was missing It was totally disappointed experience actually
Very quick process, clean, professional, and a fair price
The baggage claim took FOREVER
The plane was very comfortable for the flight. The attendants where very polite! No issues at all
PLEASE READ…the airline and staff itself were an absolute blessing. Everything from early online check in to exiting was wonderful. The only thing that sucked was (and this was no one’s fault, not even the parents) but we must have had 7 infants/toddlers on board that seemed to react to each other’s screams and cries. The whole plane was filled with these poor crying babies and their parents trying to console them. This of course is no one’s fault but it made the flight long. Plus the guy next to me must have ordered well over 10 Jack Daniel’s AND 10 Maui beers so he was a hot mess.
Delayed inter island, then took off at regular scheduled time but no new updates sent so I missed my plane from the restroom.
I liked the seats that I changed to. 2 seater was better and I had more room. 4 seats in a row were awful and too close especially when other passengers wanted to recline into your lap. There were no gluten free options offered for meals.
When someone is sitting at the bulkhead, your TV monitor for movies is below the armrest's table. They did not tell us it existed. We thought it was on the monitor infront of us that showed flight information.
Best experience. Thank you
Really need vegetarian food options
Everything was veré we’ll organized.
Hawaiian airlines is such a great travel experience
Service was great! Did their best to accommodated our request to be seated together
The airline changed its flight times and never bothered to tell me. When I arrived for my 8:45 flight, they said it's been moved to 7:30 and that I need to wait until tomorrow for a different flight. The airline booked me a new flight, but did not reimburse me for lodging, transportation, food, and other expenses occurred.
I really appreciate the crew offering beverages multiple times during the flight. One restroom was out of order which was a bummer. Thank you for a lovely flight overall.
My flight was fine, and the stewardess’s did their job perfectly.
I heard multiple people ask for a vegetarian option. If I’d known that there wouldn’t be any food for me I would have happily bought something to bring on the plane. So I guess a little communication would’ve been great. Otherwise, it went really well! Awesome crew.
The plane was a little old and not comfortable, but the service they provided was excellent. From the time you checked in to the flight attendants in air.
Overall it was fantastic. Would have been even better of the crew had come down the aisle again to offer water. And to give a warning announcement when they were closing the drinks upon arrival.
On board Hawaiian Airlines flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the Hawaiian Airlines assistance team will most likely ask you to pay extra for checked luggage.
Hawaiian Airlines offers direct flights to 43 cities in 7 different countries. Honolulu, Kahului, and Lihue are the most popular cities covered by Hawaiian Airlines.
Hawaiian Airlines concentrates most of its flight operations in Honolulu.
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