Traveler reviews
Overall rating
7.6
Good
Based on 2,776 reviews
Boarding
8.0
Comfort
7.6
Crew
8.5
Entertainment
6.6
Food
7.2
Skip to main content
More
Find cheap flights on Hawaiian Airlines
Round-trip
Economy
Hawaiian Airlines information
| IATA Code | HA |
|---|---|
| Routes | 134 |
| Top route | Kahului to Honolulu |
| Airports served | 45 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Friendly staff and excellent service."
(in 115 reviews)
"Free food great movies very comfortable."
(in 51 reviews)
"Short flight great friendly service."
(in 340 reviews)
Cons
"The extra comfort are great too."
(in 38 reviews)
"Glad to have complimentary meal."
(in 37 reviews)
"In-flight entertainment is pretty weak."
(in 116 reviews)
Recent reviews
Traveler rating
1583
583
380
213
4
Find reviews that mention:
flight attendants
long flight
smooth flight
crew was great
free movies
great service
free food
extra comfort
leg room
movies and tv
-
10.0
Short flight, quick services.
review from
-
10.0
First flight from Kauai was cancelled: notified by text when in line to check in. Able to rebook from Kauai to Honolulu after a long wait. Actual flight from Honolulu to Long Beach was bumpy but otherwise comfortable with very good service.
review from
-
4.0
Our flight was delayed an hour
review from
-
10.0
As advertised, they serve complementary meals! We had lunch and a snack! The flight attendants came along often with bottle water refills. Hawaiian Air also provided blankets. We even had complimentary wine with our meal!
review from
-
8.0
Quick hop between islands is wonderful.
review from
-
10.0
Our flight was just a short inter-island flight. We departed early, and arrived at our destination much earlier than expected. The flight attendants we're friendly and efficient. The plane was old, and the seats were OK for a short flight.
review from
-
10.0
Depart on time
review from
-
8.0
Meals included. Entertainment could be better as the devices are outdated.
review from
-
10.0
It was too short for food, but it was so quick and easy. The crew was great!
review from
-
1.9
I couldn’t go because Maui mandated vaccines!
review from
-
3.9
Flying Hawaiian for 9 hours made me appreciate other carriers and the improvements to the hard product they have made over the past decade. The seats were uncomfortable, made worse by reclining seats that really encroach on your own space. The IFE is slow and outdated; glad they stopped charging for it though. No outlets but there is a USB port that doesn’t really charge much. The crew on board was great, but the on ground staff still are pretty unfriendly (not mean), and boarding was chaotic. The food had small hits amongst some big misses; just because it’s free does not mean it’s good. All in all, still not a fan of Hawaiian, and probably won’t be for a while.
review from
-
10.0
Excellent service and comfort!
review from
-
10.0
Take off was a bit early but they left when all passengers were on board. Flight was smooth and landing was good.
review from
-
10.0
Audio jack in arm rest did not work right. Tried two bought headsets and did hear audio if pushing connector to side. Eventually returned headset. No Bluetooth option or on board wifi to use personal device with onboard entertainment. Attendant offered to move me but the plane was pretty full.
review from
-
10.0
Great flight attendants and overall experience. Will definitely continue to choose Hawaiian airlines for future trips to the islands!
review from
-
7.9
It would be great to have more variety for the in-flight meals that would accommodate dietary restrictions.
review from
-
10.0
Normally on time today 1 hr. delay.
review from
-
7.9
I don't like that you have no little screen to watch a movie or be able to listen to the music channels. And the food needs to change from hot pocket meals. Back to actual little meal in the container to eat. They taste better! The pockets in front of you is not any room to put your things in anymore. Do you want us to just throw the trash on the floor?
review from
-
1.9
I miss my flight, they said right gate but different airline that was print on my boarding pass. I didn't get my refund back very poor customer service at the terminal
review from
-
3.9
My screen wasn’t working property, nor was the headphone jack so to hear the tv/movies. So I sat without entertainment for 10 HOURS! Also, the food was completely unacceptable. I have bought better food out of vending machines. I have flown 100’s of times and I have to say this was the WORST food I have ever had on a plane. I’m quite surprised actually. I’ve flown with Hawaiian before and probably will again inter island but NEVER again for long flights. It was all so disappointing and that’s not what I expect from them.
review from
-
6.0
Cons: Better and clearer instructions about clearance and travel documents related covid
review from
-
10.0
Pros: It was on time
review from
-
8.0
Cons: Crew was a little loud for an overnight flight
review from
-
8.0
Pros: Crew was very nice, it’s also nice to receive a warm meal.
Cons: Entertainmentreview from
-
10.0
Pros: The back restroom was kept clean throughout the flight. A meal was served.
review from
-
10.0
Pros: Very good free food, which was very nice. Friendly, helpful attendants.
Cons: They had no earbuds so I couldn’t use the entertainment.review from
-
4.0
Pros: Crew was knowledgeable about islands.
Cons: There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity.review from
-
0.0
Pros: The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets.
Cons: Better would be to actually use the flight.review from
-
10.0
Pros: Always very hospitable and attentive crew.
Cons: Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options.review from
-
10.0
Pros: Was easy on and off and seating was as expected
Cons: Thought the whole experience was finereview from
Hawaiian Airlines FAQs
What is Hawaiian Airlines' carry-on size allowance?
Where does Hawaiian Airlines fly to?
What is Hawaiian Airlines’ primary hub?
How does KAYAK find such low prices on Hawaiian Airlines flights?
Flight status
Hawaiian Airlines route map
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Fukuoka Airport (FUK)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Tokyo Haneda Airport (HND)
- Los Angeles Airport (LAX)
- Matsuyama Airport (MYJ)
- Hanamaki Airport (HNA)
- Osaka Itami Airport (ITM)
- Las Vegas Harry Reid Intl Airport (LAS)
Hawaiian Airlines contact information
- HA IATA Code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Hawaiian Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Hawaiian Airlines will continually update its policies accordingly. Please contact Hawaiian Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Hawaiian Airlines policies here: Hawaiian Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.