|Top route||Madrid Barajas to Barcelona-El Prat|
|Top airport||Madrid Barajas|
Because we’d booked through Expedia, and flew BA but managed by Iberia the whole experience was a complete nightmare. No one knew what we were supposed to do, emails came from different companies with conflicting information, hours spent on the phone trying to sort it out, couldn’t check in online so had to queue for ages. If companies are taking over each other they need to talk to each other and make their processes work in a more joined up way.
Old club Traveller seats are uncomfortable. Crew is fantastic and makes up for outdated seats with no privacy and confort. Its a basically an economy plus seat NOT worth paying multiples
It was a very good travel experience. Iberia handled everything in a top way. Communication during the flight was especially good. We would travel with Iberia again.
The flight was 2 hours behind schedule on take-off but the captain managed to catch up a bit during the flight
We booked a flight that said it was Iberia, operated by Iberia. However, Iberia refused to help us when we called to try to ensure we’d have seats together since we were flying with two small children. They claimed they couldn’t see our seats in the system and when we pushed for them to try harder to help us, they hung up on us. The day or two before the flight, we got an email from Level saying the flight was with them and that our tickets didn’t include food or drinks, even though it was an international flight. This is not something we knew when booking, as it wasn’t presented this way on kayak. Once on board, it turned out we had to pay for every small item - headphones, blankets, and anything other than water. Check in at the airport was a nightmare. They had only a few stations open, there was no option to do it yourself like many other airlines. They couldn’t figure out how to check a car seat without charging us and it delayed us greatly. The crew on board was very friendly, and obviously they don’t control the business model or prices. However, we had gate checked a stroller and upon landing in NY, we (and other families) were told they couldn’t find any strollers. In the end, all the gate checked items were released with the regular luggage. Fortunately one member of the crew helped us get through a fast lane in customs since we were carrying a small child. Overall, friendly crew on board, but not a good experience, otherwise.
Internet is expensive. Not much choices on Movies. It wasn’t easy to purchase food on board.
Awful food, absolutely awful. Lazy crew.
The integration between Kayak, eDreams, Air Iberia, and Vueling is not cohesive. eDreams could not check me in ahead of time due to errors in their systems. I became concerned about a nightmare check-in process at the airport. Everything about the flight, however, was a delight. Check-in was efficient, and Vueling had the shortest check-in lines in the airport. As Vueling is a discount airline, the cabin is spartan but reasonable. The true delight came when deboarding the plane. The flight crew instructed us to deplane by rows, roughly five at a time. Passengers in other rows had to stay seated, and the cabin crew told those who stood up in other rows to sit back down. This made deplaning faster and more pleasant than the free for all stampedes on other airlines that intimidate older or smaller passengers.
I did not know what to expect from Vueling as I had just heard of them when Air Iberia flight transferred this flight to Vueling. The integration between Kayak, eDreams, Air Iberia, and Vueling is not cohesive. I became concerned about a nightmare check-in process at the airport. Everything about the flight, however, was a delight. Check-in was efficient, and Vueling had the shortest check-in lines in the airport. As Vueling is a discount airline, the cabin is spartan but reasonable. The true delight came when deboarding the plane. The flight crew instructed us to deplane by rows, roughly five at a time. Passengers in other rows had to stay seated, and the cabin crew told those who stood up in other rows to sit back down. This made deplaning faster and more pleasant than the free for all stampedes on other airlines that intimidate older or smaller passengers.
It's a small airport where you go out onto the tarmac. It's easy to get through. But there was no food or beverage service on the flight whatsoever.
The flight never happen, they overbooked the flight and they put me in another one 15 days later and I had to pay 250 dollars more, the worst experiencia of my Life, never will use kayak or iberia again
Couldn’t have been better.
Attendance to check in. They are so bad.
I like the food .However the bathrooms were very terrible mess up . I travel a lot but never saw such bad things in a bathroom
How much more can space between seats be shrinked? 250$ for a 3hr flight where I can barely move my legs.
Had my own entertainment but the service ran fine when I tried it
Extremely close seats for an 8 hour fly
The check in person was extremely helpful and professional. Paquita Rojas. Everything was great
Fastest boarding ever. Crew was awesome. Landed 40 minutes early.
absolutely, nothing. It has been the worst experience ever.
This was Level air company, not regular Iberia. They don’t offer anything in over Atlantic flight, no food, no drinks. But price was not cheap at all. Kayak and Iberia are cheating people.
Because our first plane from Seville to Madrid was delayed, we missed our connecting flight from Madrid to to Barcelona. We were directed to Iberia air customer service to take the next flight. We waited at the service counter 45 min because there weren’t enough agents available to handle the long line of people. As a result, we missed the our scheduled airport transfer to the hotel as well as our scheduled Barcelona city tour. We had to pay for a taxi (33 Euros) and reschedule the city tour (6 Euros lost).
for an international trip, it is unbelievable that no beverage or snack was offered. 8 hours without anything being offered unless charged for is terrible.
The cost of luggage that we had to buy separately from the ticket bought in Kayak was EXTREMELY costly, so this is the first and last time I buy a ticket in Kayak
no food or entertainment that I can recall.
Creo que los acientos estan muy reducidos para un viaje tan largo
Very fast check in and boarding, very nice cabin crew and great options in the onboard menu. The economy seats are fixed in the upright position, so I wasn’t able to recline. I saw that the Internet is pretty good, but it’s only free for business passengers.
Not even water is free. Remember to fill your own container before boarding.
It was a great flight
On board Iberia flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Iberia assistance team will most likely ask you to pay extra for checked luggage.
Iberia offers direct flights to 74 cities in 36 different countries. Barcelona, Madrid, and Bilbao are the most popular cities covered by Iberia.
Iberia concentrates most of its flight operations in Madrid.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Iberia.