|Top route||Barcelona-El Prat to Madrid Barajas|
|Top airport||Madrid Barajas|
Great service. Sadly internet/wifi didnt work
The flight attendants on Ibera are super nice!
It was very good experience overall from check in to final landing and during flight as well .
Flight was cancelled by the airline, the morning of the flight.
I liked the crew attention but I got stressed due to the delay
Very unhelpful in locating me as a passenger
Theres one guy.... Near to me that I think he has COVID. He has been cough all the trip. Seat 24 A
It was a really long flight but Iberia made it less tiring with great food and great entertainment.
Large crowd at the check in and bag drop with slow inefficient staff. Unwilling to help with checking my luggage through to my final destination although it was no problem on the outbound flight (with a different airline also two separate tickets)
Delay of 1:30
We did not get our luggage yet.
We did not got our luggage yet. We are waiting.
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
They broke my hang luggage
Sold out flight. Attendants were busy and forgetful. Probably stressed like all of us.
It would be much appreciated if Kayak could somehow help get locator codes across airlines when they share flights. For example, on Kayak my flights were sold to me by Finnair and Iberia, but both flights were operated by American and yet I was not given an American record locator. So I had to spend time on the phone with American to track down my American record locator in order to do my online check-in. If possible, when you buy on Kayak you should be provided with the record locator for the actual airline that is operating the flight, not just what it's sold as.
Everything is good the flight attendant of very friendly
They need to improve the breakfast.
American Airlines was excellent What a difference than Iberia.
The airplane seems to be in good shape. The crew member aren’t as welcoming as they’re in other European airlines. It’s hard to understand the flight attendants when they speak English.
The check in process was very hectic and slow, then there were two additional check points that were unnecessary. Overall I would think twice about flying in and out of Madrid next time I go to Europe. Iberia was o.k. except for the check -in flight crew were efficient, but not overly friendly.
We left 1.5 hours late, there was very little communication beforehand even as to what gate, just delayed. staff was not able to rebook my connection ahead of time, even knowing before take off i would miss it. meaning i had to spend an extra night, rather than get on a different flight the same day. the customer service desk was grossly understaffed, meaning we had to wait 2 hours to get rebooked.
The check in was very long, total chaos at Madrid airport.
Nothing good to say. Customer services was OK.
My review is limited because we had two flights. One from Madrid to Chicago on Iberia Airlines was awesome, business class, roomy with good food and clean bathrooms. The other Chicago to San Diego on American Airlines was not so good, really poor, over crowed and small bathrooms. It would have been better if we could have stayed on Iberia all the way to San Diego.
We couldn't get on the flight because our first flight from Milan left late but they closed the counter early. Called British Airways for help but they wouldn't assist because we bought through KAYAK. KAYAK did not fix the problem and it cost us $1,500 to catch an alternate one way return flight.
On board Iberia flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Iberia assistance team will most likely ask you to pay extra for checked luggage.
Iberia offers direct flights to 76 cities in 40 different countries. Madrid, Barcelona, and Paris are the most popular cities covered by Iberia.
Iberia concentrates most of its flight operations in Madrid.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Iberia.