|Top route||Nairobi Jomo Kenyatta Intl to Mombasa Moi Intl|
|Top airport||Nairobi Jomo Kenyatta Intl|
Customer service not the greatest my bags were left behind at JFK
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
Everything was perfect. Keep up
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Pros: Amazing crew. Spacious and clean aircraft.
Pros: Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced.
Pros: EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!
Cons: NO COMPLAINS
Pros: It was comfortable
Cons: They should start giving out snacks
Pros: Hospitable crew. Good food options.Clean space.
Pros: Flight was smooth and ontime
Pros: Crew was very professional and helpful
Cons: Everything met or exceeded my expectations.
Pros: Seat was comfortable, had an emergency exit seat.
Cons: Better seat More friendly crew
Pros: The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided.
Cons: More food variety as some items ran out as they got to the back of the plane
Pros: The crew was amazing, and the flight was really short and comfortable.
Cons: Update the movies and music on the passengers's TV
Cons: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.
Cons: Better variety of latest movies,
Pros: Arriving on Time
Pros: Food was adequate and good.
Cons: Seats in both flight weren't adjustable.
Pros: Great plane Food ok Entertainment system good
Cons: Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films
Cons: Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic
Pros: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Cons: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Cons: Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !
On board Kenya Airways flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Kenya Airways assistance team will most likely ask you to pay extra for checked luggage.
Kenya Airways offers direct flights to 43 cities in 34 different countries. Mombasa, Nairobi, and Entebbe are the most popular cities covered by Kenya Airways.
Kenya Airways concentrates most of its flight operations in Nairobi.
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