Traveler reviews
Overall rating
6.7
Good
Based on 239 reviews
Boarding
6.8
Comfort
6.7
Crew
7.2
Entertainment
6.2
Food
6.2
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Economy
Kenya Airways information
| IATA Code | KQ |
|---|---|
| Routes | 98 |
| Top route | Nairobi Jomo Kenyatta Intl to Mombasa Moi Intl |
| Airports served | 43 |
| Top airport | Nairobi Jomo Kenyatta Intl |
Kenya Airways traveller reviews
Pros
"Good service with friendly crew."
(in 13 reviews)
"Good food options.Clean space"
(in 20 reviews)
"The on- flight crew were pleasant."
(in 44 reviews)
Cons
"Missed connections & lost bookings."
(in 1 review)
"The food portions were disappointing."
(in 42 reviews)
"Lie Flat beds in Business Class"
(in 6 reviews)
Recent reviews
Traveler rating
22
4
3
4
0
Find reviews that mention:
customer service
flight attendants
flight was delayed
great flight
missed my connection
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6.0
Needs improvement
review from
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6.0
Customer service not the greatest my bags were left behind at JFK
review from
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2.0
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
review from
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4.0
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
review from
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8.0
Good
review from
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10.0
Everything was perfect. Keep up
review from
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10.0
great experience
review from
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10.0
great experience
review from
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10.0
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
review from
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7.9
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
review from
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10.0
Great hospitality
review from
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10.0
Pros: Amazing crew. Spacious and clean aircraft.
review from
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4.0
Pros: Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced.
review from
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10.0
Pros: EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!
Cons: NO COMPLAINSreview from
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9.0
Pros: It was comfortable
Cons: They should start giving out snacksreview from
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8.0
Pros: Hospitable crew. Good food options.Clean space.
review from
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9.3
Pros: Flight was smooth and ontime
review from
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9.6
Pros: Crew was very professional and helpful
Cons: Everything met or exceeded my expectations.review from
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6.0
Pros: Seat was comfortable, had an emergency exit seat.
review from
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8.3
Cons: Better seat More friendly crew
review from
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8.0
Pros: The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided.
Cons: More food variety as some items ran out as they got to the back of the planereview from
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6.6
Pros: The crew was amazing, and the flight was really short and comfortable.
Cons: Update the movies and music on the passengers's TVreview from
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2.3
Cons: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.
review from
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6.0
Cons: Better variety of latest movies,
review from
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8.0
Pros: Arriving on Time
review from
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7.6
Pros: Food was adequate and good.
Cons: Seats in both flight weren't adjustable.review from
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9.0
Pros: Great plane Food ok Entertainment system good
Cons: Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of filmsreview from
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4.0
Cons: Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic
review from
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2.0
Pros: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
Cons: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.review from
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4.3
Cons: Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !
review from
Kenya Airways FAQs
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Flight status
Kenya Airways route map
Top airports served by Kenya Airways
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Mombasa Moi Intl Airport (MBA)
- Johannesburg OR Tambo Airport (JNB)
- Entebbe Airport (EBB)
- Dar Es Salaam Airport (DAR)
- Kisumu Airport (KIS)
- Kigali Intl Airport (KGL)
- Zanzibar Kisauni Airport (ZNZ)
- Dubai Intl Airport (DXB)
- Harare Airport (HRE)
- Antananarivo Airport (TNR)
- Amsterdam Schiphol Airport (AMS)
- Lusaka Airport (LUN)
- Accra Kotoka Airport (ACC)
- London Heathrow Airport (LHR)
Kenya Airways contact information
- KQ IATA Code
- +254 20 327 4747 Call
- kenya-airways.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.