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We didn’t get all of our luggage on arrival. KQ advised that 3 of our bags “didn’t make it” onto our flight, which being a direct non stop flight was shocking. We now have to wait at least 3 days to find out if we are going to get our luggage

Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.

My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks

Friendlier staff

Pros: Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced.

Pros: Nothing because I wasn’t able to make the flight service.

Cons: Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again

Pros: Seat was comfortable, had an emergency exit seat.

Cons: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.

Cons: Better variety of latest movies,