Traveler reviews
Overall rating
6.7
Good
Based on 198 reviews
Boarding
6.5
Comfort
7.0
Crew
6.9
Entertainment
6.4
Food
6.5
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Economy
Kuwait Airways information
| IATA Code | KU |
|---|---|
| Routes | 136 |
| Top route | Kuwait City to Dubai Intl |
| Airports served | 70 |
| Top airport | Kuwait City |
Kuwait Airways traveller reviews
Pros
"Aircraft was new and comfortable"
(in 6 reviews)
""Food was good, staff pleasant!""
(in 38 reviews)
"The economy seat comfortable"
(in 4 reviews)
Cons
"Horrible service and horrible food"
(in 4 reviews)
"Air conditioning system was not working!"
(in 12 reviews)
"Security check was a little extreme."
(in 7 reviews)
Recent reviews
Traveler rating
173
114
115
168
0
Find reviews that mention:
food was good
crew was very rude
flight entertainment
good service
veg meal
entertainment system was not work
security check
worst airline
bad experience
flight was delayed
old plane
leg room
business class
bad seats
good crew
horrible service
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4.0
Need to serve water frequently. Serving water in a cup which is left open Seat was dirty.
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4.0
The seat was dirty, with some dust and food crumbs. Long flight is always high risk to get blood clots. Not sure why the staff is not giving water. Went to the crew multiple times to gran water, and found water left open in the glass on the tray. Not sure how hygienic is.
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6.0
Better food.
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2.0
Rude staff on all Kuwait airways.
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2.0
Never fly with Kuwait air. Kuwait airways has super rude crew. They refused to serve the food that was ordered. They run out of snacks, get annoyed if you ask something. Air hostesses are NOT helpful at all. Worst.,,,,
review from
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8.0
Kuwait to JFK was a long flight and inadequate water for toilets or coffee. Both ran out in last couple of hours of flight. However they provided hot moist tissues to mitigate at least one issue. overall good experience.
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10.0
I think the shows and movies could have been better.
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10.0
I like everything.
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4.0
They ran out of food options by the back seats of the plane. The flight map on the plane didn't work. There were limited entertainment options.
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8.0
Since I’m a vegetarian, I ordered AVML meals. I was disappointed because on both the flights back and forth from India, received the EXACT same food with absolutely no difference. Kuwait Airways should be innovative to provide different meals every day on its various flights to India. The Cabin Crew however were very professional and courteous to offer me snacks when needed.
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10.0
Comfortable seat. Food quality bed. 2 meal in 13 1/2 flight not enough.
review from
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6.0
Costem checking was too much 5 times just going to USA. Second thoughts traveling with KUWAIT AIRWAYS. thanks.
review from
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6.0
Yes
review from
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10.0
Excellent service
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2.0
Only Arabic options were available in entertainment, and only 2-3options
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10.0
Overall good. But the seat requires some more soft. The TV is not working for the map. Thanks for the good care by crew.
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10.0
Indian food quality was very bad. They should change supplier ASAP if they want Indian customers continue. Airlines is very good cleanness & staff is excellent.
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10.0
Indian food quality was very bad. Rice, Dal & Paneer was disgusting.
review from
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8.0
the bathrooms are very small and dirty
review from
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10.0
Everything was excellent, Professional flight crew very helpful. Food was good. They need upgrade Entertainment system
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2.0
Comfort seat, food was good, flight crew was really Unprofessional, I kept calling them about 4-5 time with intercom they never respond. They really need to upgrade there movie selection. In Kuwait security check was worse very unprofessional. After I passed metal detector everything was clear, still they took there sweet time and and search me from top to bottom.
review from
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10.0
The overall experience is excellent
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10.0
Air bus was nice, prompt and speedy service. Comfort in the flight. Being a vegetarian food was so so.
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8.0
Serving food should improve atleast to the level of kwi/cok flight
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8.0
The food from JFK to kwi should improve atleast to the level of kwi/cok.
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10.0
Thank you KuwaitAirways
review from
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8.0
Crew was not friendly!
review from
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8.0
Crew was inattentive and not pleasant!
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6.0
The boarding was supposed to happen at 820 however we did not get on the transport until 850. We did not receive announcements of a delay and multiple people inquired. When I inquired the agent just said sit down we will call. There should have been announced delays to put the oassengers at ease. That’s just general customer service
review from
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2.0
I wasn’t expecting much from Kuwait Airways, and yet I was still disappointed. Check in at Terminal 4 was easy, but maybe because it was an early flight with no lines. Flight crew were rude and unhelpful. Maybe they were grumpy because they didn’t get enough sleep. Maybe your experience will be better. I chose to fly Kuwait Airways due to a last minute travel need, and this cobranded itinerary fit my schedule and pocketbook.
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Flight status
Kuwait Airways route map
Top airports served by Kuwait Airways
- Kuwait City Airport (KWI)
- Dubai Intl Airport (DXB)
- Jeddah King Abdulaziz Intl Airport (JED)
- Cairo Airport (CAI)
- London Heathrow Airport (LHR)
- Doha Hamad Intl Airport (DOH)
- Beirut Airport (BEY)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Riyadh King Khaled Intl Airport (RUH)
- Manama Bahrain Intl Airport (BAH)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Dhaka Hazrat Shahjalal Intl Airport (DAC)
- Amman Queen Alia Intl Airport (AMM)
- Paris Charles de Gaulle Airport (CDG)
- Dammam King Fahad Intl Airport (DMM)
Kuwait Airways contact information
- KU IATA Code
- +965 22200171 Call
- kuwaitairways.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.