Pros (+) It is a beautiful hotel, but the customer service is very much lacking.
Cons (-) Customer service.
5 stars
Fairmont Grand Hotel - Kyiv
Photos of Fairmont Grand Hotel - Kyiv
Overview
Situated a short walk from Kontraktova Ploshcha Station, Fairmont Grand Hotel Kyiv offers guests an ideal base while visiting Kiev. It also provides free Wi-Fi, a heated pool and a Jacuzzi.
Fairmont Grand Hotel Kyiv has been recently refurbished and offers a sauna, 24-hour room service and a coffee bar. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in facility is offered for guest convenience. It also offers convenient facilities for business meetings and events.
Each luxury room at the hotel has a coffee maker and all the necessities for a comfortable stay. The bathrooms have a bathtub and a shower, and come with slippers, bathrobes and a hair dryer.
Fairmont Grand Hotel Kyiv's in-house restaurant offers Chinese-inspired dishes, which can enjoyed on the outdoor terrace. A selection of drinks can be savoured at the bar.
Fairmont Grand Hotel Kyiv is surrounded by the area's popular tourist attractions, including Kontraktova Square, the National Chornobyl Museum and Andriyivskyy Descent, which are within walking distance. St. Michael's Golden-Domed Monastery is a short drive away.
Amenities at Fairmont Grand Hotel - Kyiv
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
General
- Family rooms
- Inner courtyard view
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- Quiet street view
- River view
- Fireplace
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Kitchen
- Wine glasses
- Electric kettle
- Kitchen
- Kitchenette
- Oven
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Dining table
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Spa and wellness center
- Massage
- Sauna
Parking and transportation
- Parking
- Private parking
- EV charging station
- Airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Board games/puzzles
- Beauty salon
- Pool table
Family friendly
- Babysitting or child care
- Cribs available
- Books, DVDs, music for children
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Fairmont Grand Hotel - Kyiv
9.5
Wonderful
574 verified ratings
Wonderful
339
Very good
89
Good
58
Okay
32
Fair
20
Mediocre
11
Poor
25
Summary of reviews
Guests say
Guests appreciate the beautiful hotel and spacious rooms, but many have noted that the customer service is lacking, with some expressing disappointment in the staff's attentiveness. The cleanliness of the hotel is praised, and while the location has its drawbacks, the overall experience is enhanced by the comfort and quality of the rooms.AI-Generated from customer reviews
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Score by provider
9.5 out of 10
166 reviews
8.8 out of 10
2 reviews
9.1 out of 10
4 reviews
All reviews
Pros (+) The staff
Cons (-) nothing
Pros (+) Staff was unbelievably great
Pros (+) Location
Location
1 Naberezhno-Khreshchatytska Street, Kyiv
What's nearby
- St. Michael's Golden-Domed Monastery0.6 km
- St. Andrew's Church0.6 km
- National University Kiev-Mohyla Academy0.6 km
- Kontraktova Square0.7 km
- Ukrainian House0.8 km
- Chernobyl Museum0.9 km
- Saint Sophia Cathedral1.2 km
- National Bank of Ukraine1.5 km
- Ukrainian Parliament Building1.7 km
- House with Chimaeras1.7 km
- National Opera of Ukraine1.8 km
- Museum of Western and Oriental Art2.3 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Fairmont Grand Hotel - Kyiv
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Fairmont Grand Hotel - Kyiv
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See most recommended stays in KyivGood to know
Value for money | 9.1 |
|---|---|
Distance to city center | 1.6 km |