Traveler reviews
Overall rating
6.7
Good
Based on 2,149 reviews
Boarding
6.7
Comfort
6.6
Crew
7.5
Entertainment
6.6
Food
6.2
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Find cheap flights on LATAM Airlines
Round-trip
Economy
LATAM Airlines information
| IATA Code | LA |
|---|---|
| Routes | 85 |
| Top route | Santiago Arturo Merino Benitez to Sao Paulo Guarulhos Intl |
| Airports served | 37 |
| Top airport | Santiago Arturo Merino Benitez |
LATAM Airlines traveller reviews
Pros
"Food was good and healthy"
(in 73 reviews)
"Friendly staff clean cabin."
(in 54 reviews)
"The crew was great."
(in 189 reviews)
Cons
"They lost my luggage"
(in 10 reviews)
"The flight was four hours late!"
(in 17 reviews)
"The flight was delayed 7 hours"
(in 224 reviews)
Recent reviews
Traveler rating
682
338
253
272
3
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
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2.0
I was stolen! They opened my suitcase and stole me. Now I would like to know how to report it. Please help me!
review from
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10.0
Airline staff are very helpful, airline is extremely punctual, polite, and organized, aircrafts are especially clean and comfortable.
review from
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2.0
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
review from
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10.0
This was my first flight with LATAM, and I loved it! After not being able to reach my final destination on Spirit Airlines, I booked a ticket with LATAM. I unknowingly booked a first class ticket, but I was not disappointed! I had never been in first class, and I was so impressed with the flight attendant politeness and attentiveness, meal service, spaciousness, comfort, and window views. I would like to fly them again!
review from
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8.0
No checked baggage included.
review from
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8.0
No checked baggage included.
review from
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10.0
Clean and “new plane” compared to my preview’s experiene. Thank ypu
review from
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5.9
Very old airplane! Feels durty!
review from
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7.9
itinerary on time
review from
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7.9
The wait time at check in is extremely too long. I waited for two hours. I had 20 mins to make my flight after security and customs check.
review from
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1.9
the fly too late. delay
review from
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1.9
My flight from Lima to La has been delay for 2 hours l has to run because l had a conecction from La to Phoenix of course the airport was a mess because it was under construcción. My coneccion was delay again for 45 minutes! Well l made it l guess! The landing was horrible!!
review from
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8.0
Cons: More space between seats
review from
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10.0
Pros: I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America
Cons: Nothing.review from
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10.0
Pros: The customer service
review from
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10.0
Cons: Excelente atención y servicio
review from
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10.0
Pros: professional service from employees...
Cons: A snack / water :)review from
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8.0
Pros: Amazing crew
Cons: Entretenimentoreview from
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6.0
Cons: More humane treatment. Honor diet request
review from
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2.0
Pros: Nothing as we could not take the flight.
Cons: Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home.review from
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8.0
Pros: Friendly crew
Cons: Baby screaming & passengers not using headphonesreview from
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6.0
Pros: The seat was comfort, good attention, flight on timing 😇
Cons: In several times the plane went down and up, and I think the pilot had no experience or it was the first time flyingreview from
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2.0
Cons: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
review from
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2.0
Cons: I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned.
review from
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2.0
Pros: No Crew.
Cons: The flight was cancelled, never went.review from
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2.0
Pros: I never flew to Rome because of LATAM!
Cons: Flying homereview from
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10.0
Pros: Good order and efficient.
Cons: All fine with me.review from
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10.0
Pros: The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore.
review from
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3.6
Cons: exaggerated restrictions due to covid.
review from
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8.0
Pros: The crew was nice and the seat was fine
Cons: New seats, internet service and at least water.review from
LATAM Airlines FAQs
What is LATAM Airlines' carry-on size allowance?
Where does LATAM Airlines fly to?
What is LATAM Airlines’ primary hub?
How does KAYAK find such low prices on LATAM Airlines flights?
Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Lima J Chavez Intl Airport (LIM)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Miami Airport (MIA)
- Bogotá El Dorado Airport (BOG)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Antofagasta Cerro Moreno Airport (ANF)
- Auckland Intl Airport (AKL)
- Madrid Barajas Airport (MAD)
- New York John F Kennedy Intl Airport (JFK)
- Punta Arenas Pres Ibanez Airport (PUQ)
- Cordoba Pajas Blancas Airport (COR)
- Easter Island Mataveri Intl Airport (IPC)
- Montevideo Carrasco Airport (MVD)
LATAM Airlines contact information
- LA IATA Code
- +56 600 526 2000 Call
- latam.com Visit
LATAM Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), LATAM Airlines will continually update its policies accordingly. Please contact LATAM Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on LATAM Airlines policies here: LATAM Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.