|Top route||Santiago Arturo Merino Benitez to Sao Paulo Guarulhos Intl|
|Top airport||Santiago Arturo Merino Benitez|
The flight from PDX to New York was cancelled, and I got rebooked one day later. Because of this I missed a meeting at my final destination, EZE. I now need to stay longer in Argentina, and was told the tariff difference was $780 plus $150 penalty! I am not using my return ticket, and have purchased a one way ticket EZE-PDX for $606 with another airline. SHAMEFUL
Everything went good. Excellent airline and customer service!
Our yoga retreat was cancelled and besides not refunding is, they would not even let us change dates or locations. As a matter of fact they wouldn’t even talk to us and kept referring to the travel agent, who said they couldn’t change anything and it was up to the airline to do so. They passed the buck until it was too late to do anything about it. Avoid Latham and Budget Air for your travel plans.
Pros: The customer service
Cons: Excelente atención y servicio
Pros: professional service from employees...
Cons: A snack / water :)
Cons: More humane treatment. Honor diet request
Pros: Nothing as we could not take the flight.
Cons: Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home.
Pros: Friendly crew
Cons: Baby screaming & passengers not using headphones
Pros: The seat was comfort, good attention, flight on timing 😇
Cons: In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying
Cons: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
Cons: I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned.
Pros: No Crew.
Cons: The flight was cancelled, never went.
Pros: I never flew to Rome because of LATAM!
Cons: Flying home
Pros: Good order and efficient.
Cons: All fine with me.
Pros: The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore.
Cons: exaggerated restrictions due to covid.
Pros: The crew was nice and the seat was fine
Cons: New seats, internet service and at least water.
Pros: Muito confortável. Boarding muito rápido. Muito bem atendido a bordo.
Cons: Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros.
Pros: The crew was great
Cons: They should be on time but we left 30 minutes later.
Cons: Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line.
Cons: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.
Pros: seat was comfortable
Cons: On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved
Pros: Comfortable flight, friendly staff
Pros: El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks
Cons: At this time all worked perfect for me the way how it is.
Cons: Seats looked older generation and configuration not great
Cons: Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior
Pros: The middle seat empty AMAZING!
Cons: Bigger glass for wine !
Pros: The free middle seat because the flight was not full.
Cons: Bigger glass for wine
Cons: Serve some type of beverage with out charging a lot
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