Vip Executive Zurique Hotel

brekfast, location and service

beds

Location

Near 2 metro and train station.

Shower handle was broken and I have to used paper to keep it stable. Shower curtains need to change, not clean at all, Breakfast charge 7.50€ and not a worth it and every day same thing. Stuff are not very friendly and personal.

Nothing

Really loud (from other rooms but also the airplanes) On more of the half time there was no warm water in the shower But the rooms were kind of clean

A central location and easy parking just in front of the hotel

Small room with old bathroom. The shower curtain should have been replaced by a glass. Having a shower late in the morning, implies getting it lookwarm.

Location is good. Nice bedroom.

The room was too hot and no way to make it cooler. During our stay, the bedroom was not cleaned, which I find absolutely not acceptable. The waa people smoking in the bedrooms on our floor and we had to call the reception. Nothing improved, though.

Friendly staff..

No functioning Tv, no gym, tiny elevator, old toilets, basic room.. Boring

No kettle in the rooms, no iron, no mirror in the room. Staff were not helpful. Was basically a place to sleep. Pictures do it great justice. Don’t be fooled!

Noisy Aircon did not work - was to warm No tea, milk, sugar, kettle in the room

The price for one night was exorbitant. The room wasn‘t clean and not at all quiet. Breakfast was abysmal. I would strongly recommend finding a different hotel!

No

On the check-in the room air conditioner wasn’t working and the room was really hot. One of employees came up to the room to check the air conditioner and he told me that it is working property even though the room wasn’t cooling down at all. He kept saying it is working and suggested me to turn the lights off for electricity to work the conditioner which I have never HEARD as helping the guests at HOTEL(I understand if this is Hostel). Reported to the desk, the employee who checked the air conditioner was there too and also asked me to change the room IN THE END, telling to the desk receptionist David Fernandez, it was perfectly working and DOES NOT NEED TO CHANGE THE ROOM. The receptionist firmly rejected our requests(changing the room and fixing the air conditioner) and asked me to BE PATIENT with the HOT in the ROOM. It is really sad that their thoughtless behavior(not admitting the air conditioner wasn’t working but telling to the desk it was perfectly working) and not encouraging to make any solutions. I am still wondering if the VIP HOTEL takes the people from BOOKING.COM as their guests?(I couldn’t book through the vip website though) The hotel does not need any cheap tourist even though I’m paying for how much you asked me to stay? Not making any solutions to make our stay valuable, I feel like that I was scammed.

The room was very dirty. Filthy bathroom and a very dustt bed. The staff were quite unhelpful. On Monday 16 Sept i rang room service at midday to be told that they were on a lunch break and to call back for service?! The following morning i went to the pool at 9.30 and it was still locked and had to chase someone to unlock it. All the pool chairs are broken which is quute dangerous. The lifts were continuously faulty and caused huge delays. I also had issues with my safe. Overall not at all worth the money.

As above

Very dirty bedings! I asked for them to be changed but nothing happened

Fan from air conditioning was making noise the whole night like it was malfunctioning. Table at breakfast had sugar on it from the previous usage. Quality of breakfast was poor.

I will like by next time that I will visit, to have a small ketitle for tea and coffee with tea cup and sugar, milk, tea spoon etc, in sort coffee accesaries.

To be changing the bed everyday, like two or three days the bed did not change, the third day they still use the same bedsheets to lay the bed , pls make a change, thanks.

There is no small coffe Machine or Tassen to Drink tea in the room . Leider the swiming Pool ist closed .

The People in lesabon are very Kind. The County ist very beautiful .

Close to shopping center and the staff were ok . Was able to use a different hotels pool .

Got there to be told the swimming pool had been under maintenance since March. It did not say this anywhere on booking.com and pictures of the pool were the reason I changed hotels in the first place . We were allowed use a pool across the road however this was very inconvenient and there was no towels provided as well as no food or drink nearby as you had to take two lifts down to the bar to get water. Very dissatisfied. Should be stated clearly on all sites that the pool was out of order . Was located near a shopping center but 20 minutes from the main town ! Therefore had to get a taxi there and back each night . Overall the hotel was very run down on the outside .

I shared corridor with a youth soccer team who were leaving early, one morning. They knocked loudly on my door at 6 am and then opened(!!!!!) my door. Apparently the hotel thought it was a good idea to hand them a key card with access to all rooms (in my corridor?) to be able to wake the team up. This is way below acceptable from any hotel anywhere ever. When I went down to the reception to point this out the receptionist just mumbled a 'sorry'. Apart from this, the sound isolation between rooms and the corridor were non existant. I woke up by sounds from the corridor and the elevator several times. Ah, and the pool was closed for repairs without any notification beforehand nor any deduction on the price. If the hotel would have done everything right with the above it would still have been overpriced.

Location is very good.

TV had limited channels and remote control was broken. London priced hotel but without London facilities. A bit shabby and rundown.

Location is good enough. My room was nice.

Elevators are insufficient.

The rooms were pretty alright.

The location wasn’t what it showed on booking.com. It’s miles away from the city center .

None

The hotel feels unsafe, there are people roaming around at night. One of the hotel rules is "Do not open door at night even if someone knock"

I arrived at 9am and they gave me a room, even though it was before check-in time. That was nice.

Long lines for breakfast. Crowded with large groups all the time. Elevators incredibly slow. Regularly had to wait for two or three of them to go down for breakfast. Location not great. Dismissive staff for the most part. Cleanliness not great: hairs on the pillows, stains in the tub.

The service at the reception desk.