Traveler reviews
Overall rating
7.2
Good
Based on 9,549 reviews
Boarding
7.4
Comfort
7.1
Crew
8.0
Entertainment
7.1
Food
6.9
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Round-trip
Economy
Lufthansa information
| IATA Code | LH |
|---|---|
| Routes | 707 |
| Top route | Berlin Brandenburg to Frankfurt am Main |
| Airports served | 225 |
| Top airport | Frankfurt am Main |
Lufthansa traveller reviews
Pros
"The Food and Service was good"
(in 633 reviews)
"The crew were nice enough."
(in 1226 reviews)
"The seats were very comfortable."
(in 189 reviews)
Cons
"Seat was narrow for business class."
(in 77 reviews)
"Frankfurt airport is too big."
(in 33 reviews)
"Flight was cancelled with NO NOTIFICATION."
(in 1269 reviews)
Recent reviews
Traveler rating
4707
1906
1183
1081
34
Find reviews that mention:
flight attendants
great flight
connecting flight
flight was cancelled
flight from frankfurt
crew was great
food was good
great service
flight entertainment
seats were comfortable
premium economy
leg room
business class
frankfurt airport
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10.0
Pros: Everything was great!
review from
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10.0
Pros: On time
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8.0
Pros: .
Cons: .review from
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8.0
Pros: Very good food. Crew is nice and helpful
Cons: Business seats and in general the plane is just too old and not high standard. No screens even in business classreview from
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4.0
Pros: On time.
Cons: Quality of all services are declining on Lufthansa.review from
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6.0
Pros: Super
Cons: I’m still waiting for my baggagereview from
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8.0
Pros: Short layover
Cons: No fee for luggagereview from
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10.0
Pros: Al the flights was nice with no issues
Cons: The food that I have with Lufthansa was super bad and there’s no Choise, however, the connect flight wit with United airline have very good food and , what I want say is United airline airplane much better than Lufthansa in every thing even the seats is much nicerreview from
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6.0
Pros: Okay crew. Though there are always standouts in the group. They don’t have an easy job with current Covid-19 requirements.
Cons: Food is down a few notches. Used to better especially on other airlines.review from
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8.0
Pros: Good crew, helpful and friendly.
Cons: Food is not as good as some other airlines I’ve been on.review from
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6.0
Pros: Crew could have been a little more friendly. Seating was great
Cons: Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four monthsreview from
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8.0
Pros: Situation was handled well.
Cons: Lack of information on the cause of delay.review from
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10.0
Pros: Price
Cons: Navigationreview from
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10.0
Pros: Booking, price
Cons: A little easier site navigation- understandingreview from
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10.0
Cons: Everything was great
review from
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10.0
Pros: Very helpful and experienced crew, really good service! Thank you!
review from
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10.0
Cons: Best flight to DFW
review from
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6.0
Pros: The particular flight attendant serving our area seemed rude.
review from
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10.0
Pros: Thank you. It was very good and comfortable trip with a nice team.
review from
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10.0
Pros: Great, patient crew!
review from
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2.0
Pros: Nothing
Cons: Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone.review from
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8.3
Pros: Plane was empty so got a whole row to myself!
Cons: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.review from
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8.3
Cons: There was no in-flight entertainment
review from
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10.0
Pros: Everything
review from
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10.0
Pros: Loved this flight, crew was amazing!
review from
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9.0
Cons: A snack
review from
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2.0
Cons: Unable to travel due to Corona restrictions, company would not refund ticket.
review from
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3.6
Pros: Customer service by the crew
Cons: Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....review from
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10.0
Pros: yes great
review from
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4.0
Cons: seats and cleaness
review from
Flight status
Lufthansa route map
Top airports served by Lufthansa
- Frankfurt am Main Airport (FRA)
- Munich Franz Josef Strauss Airport (MUC)
- Berlin Brandenburg Airport (BER)
- Hamburg Airport (HAM)
- London Heathrow Airport (LHR)
- Duesseldorf Intl Airport (DUS)
- Paris Charles de Gaulle Airport (CDG)
- Barcelona-El Prat Airport (BCN)
- Hannover Airport (HAJ)
- Rome Fiumicino Airport (FCO)
- Brussels Bruxelles-National Airport (BRU)
- Stockholm Arlanda Airport (ARN)
- Oslo Gardermoen Airport (OSL)
- Madrid Barajas Airport (MAD)
- Manchester Airport (MAN)
Lufthansa contact information
- LH IATA Code
- +49 69 86 799 799 Call
- lufthansa.com Visit
Lufthansa Cancellation Policy
As the situation changes with coronavirus (COVID-19), Lufthansa will continually update its policies accordingly. Please contact Lufthansa directly for the latest information about cancellation fees. You can find the most up-to-date information on Lufthansa policies here: Lufthansa Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.