Traveler reviews
Overall rating
7.4
Good
Based on 15 reviews
Boarding
7.8
Comfort
7.6
Crew
8.1
Entertainment
5.8
Food
6.7
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Round-trip
Economy
RwandAir information
| IATA Code | WB |
|---|---|
| Routes | 59 |
| Top route | Kigali Intl to Harare |
| Airports served | 26 |
| Top airport | Kigali Intl |
RwandAir traveller reviews
Pros
""Good and clean planes, good service.""
(in 4 reviews)
""Friendly crew, comfortable plane.""
(in 16 reviews)
"Nice comfortable new planes"
(in 11 reviews)
Cons
"The airport support staff was awful."
(in 2 reviews)
"I had to make my own arrangements."
(in 1 review)
"Food is ok"
(in 7 reviews)
Recent reviews
Traveler rating
1
1
0
1
0
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2.0
Flight didn’t go to mombasa
review from
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6.0
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
review from
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8.0
No choice of entertainment. Everyone watched the same thing.
review from
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6.3
Pros: Seat reclining was good. Fleece blankets were warm
Cons: Blankets had a really bad smell Food options were very limited - even bread was egglessreview from
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7.6
Pros: Friendly crew, comfortable plane
Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpfulreview from
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8.8
Pros: Helpful friendly crew, reasonable ticket prices.
Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.review from
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8.3
Pros: The two check in bags rule.
Cons: Not applicablereview from
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10.0
Pros: Yes
Cons: Customer servicesreview from
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6.0
Pros: I was happy to avail of Wifi in the sky.
Cons: No entertainment! For an major international flight, one expects some seatback entertainmentreview from
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8.5
Pros: Well organized on check in. Attentive
review from
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8.0
Cons: It was ok
review from
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6.0
Pros: New plane, fresh feel. Food is ok.
Cons: Airline feels basic and no frills.review from
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8.6
Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.
Cons: Entertainment was limited.review from
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7.3
Making travelling within Africa easier (and quicker!)
Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.
Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.review from
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10.0
Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.
review from
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4.4
Efficency not a priority
Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slowreview from
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3.6
Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!
review from
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10.0
Pros: Food and in-flight services
Cons: Entertainment packagereview from
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10.0
Pros: Rwanda Air is the best
Cons: Landing at Kigali was bit roughreview from
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4.6
Needs room for improvement
Pros: The crew members are very polite and professional
Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too smallreview from
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10.0
Pros: Friendly service
review from
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10.0
Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone
Cons: As I said, I liked everything. From the departure to the landingreview from
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3.3
Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.
review from
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10.0
So wonderful!
Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.review from
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6.6
Comfortable flight despite rerouting
Pros: Food and free WiFi. Ample seating space.
Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduledreview from
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6.6
Pros: They respect the timing
Cons: The luggage escalator is not working and you have to carry it from one point to another...review from
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10.0
Great service
Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendlyreview from
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4.3
Disappointing first experience
Pros: That there were not many people on the second leg and that the plane was clean
Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressedreview from
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10.0
Pros: Everything was perfect. On time arrival.
Cons: Loud Nigerian co-passengersreview from
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10.0
One of Africa's Best
Pros: Timeliness, Service, Cleanliness Comfortreview from
RwandAir FAQs
What is RwandAir's carry-on size allowance?
Where does RwandAir fly to?
What is RwandAir’s primary hub?
How does KAYAK find such low prices on RwandAir flights?
Flight status
RwandAir route map
Top airports served by RwandAir
- Kigali Intl Airport (KGL)
- Entebbe Airport (EBB)
- Lusaka Airport (LUN)
- Harare Airport (HRE)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Johannesburg OR Tambo Airport (JNB)
- Paris Charles de Gaulle Airport (CDG)
- Douala Airport (DLA)
- London Heathrow Airport (LHR)
- Dubai Intl Airport (DXB)
- Libreville Airport (LBV)
- Lagos Murtala Muhammed Airport (LOS)
- Cape Town Intl Airport (CPT)
- Dar Es Salaam Airport (DAR)
- Doha Hamad Intl Airport (DOH)
RwandAir contact information
- WB IATA Code
- +250 788 177 000 Call
- rwandair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.