Cons (-) Was perfect why I go back
3 stars
Napolitano Hotel
Ave. George Washington #51 Esq. El Numero, Malecon, Santo Domingo 3691, Dominican Republic
Santo Domingo, Dominican Republic
See location+1 809 687 1131Photos of Napolitano Hotel
Overview
This hotel faces the Caribbean Sea, just minutes from the Santo Domingo shopping center, and offers spa services and a cozy restaurant. The Napolitano Hotel & Casino has an outdoor pool surrounded by sun loungers and parasols. The spa has a massage service.The hotel's restaurant, the Terrace, serves international cuisine. There is also a bar. Napolitano Hotel is a 35-minute drive from Las Amricas International Airport. The nearest beach is Boca Chica, 36 km away. Our clients say that this
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Napolitano Hotel
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Private entrance
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Upper floors accessible by elevator
Dining
- Wine glasses
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
General
- Family rooms
- Landmark view
- Pool view
- Storage available
- Quiet street view
- Sea view
- Seating area
- Sofa
- Telephone
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
- Sauna
Bathroom
- Hairdryer
- Public bath
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet paper
Things to do
- Gift shop
- Eco tourism
- Beach access
- Bicycle rental
- Casino
- Karaoke
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Fold-up bed
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Fitness
- Fitness center
Reviews of Napolitano Hotel
7.8
Good
1250 verified ratings
Wonderful
507
Very good
229
Good
234
Okay
80
Fair
85
Mediocre
41
Poor
74
Summary of reviews
Guests say
Guests appreciated the hotel's great location, especially its proximity to the colonial zone and the Malecon. However, many reviews highlighted issues with service, including poor customer support and mistakes with billing. Cleanliness was also a concern, with several guests noting that rooms and facilities were not up to standard. Overall, while the location and some amenities like the breakfast and pool were praised, the hotel needs to address service and cleanliness issues to enhance guest experience.AI-Generated from customer reviews
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Score by provider
7.8 out of 10
376 reviews
8.2 out of 10
2 reviews
9 out of 10
2 reviews
8.7 out of 10
5 reviews
All reviews
Pros (+) Spa Pool Restaurant Staff
Cons (-) Food was good, menu was poor. Did not find many selections of food that I would have liked.
Pros (+) The close proximity to everything
Pros (+) Awesome
Pros (+) We were there for one night and had no time to fix the AC due to a late check in and tiredness ..it was a cuadruple reservation and no extra towels were placed so I had to ask for them..the bath tub was to small and it didn't look clean.
Location
Ave. George Washington #51 Esq. El Numero, Malecon, Santo Domingo 3691
What's nearby
- La Puerta del Conde0.6 km
- Convento de los Dominicos0.9 km
- Monasterio de San Francisco0.9 km
- Port of Santo Domingo0.9 km
- Catedral Primada de América1.1 km
- Chu Chu Colonial1.2 km
- Fortaleza Ozama1.3 km
- Panteón de la Patria1.3 km
- Museo de las Casas Reales1.4 km
- Alcazar de Colon1.5 km
- Malecon Center2.1 km
- Teatro Nacional2.1 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Napolitano Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See more nearby staysMost recommended
See most recommended stays in Santo DomingoGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 4.6 km |
Nearest Airport | Santo Domingo Dr. Joaquin Balaguer |
Distance to airport | 15.4 km |
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