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Customer service of flight crew ok Boarding process could be more organized & less stressful for travelers of long flights.

Before boarding some of your agents were checking boarding passes, when I and others asked questions they were rude and unbecoming! Decided to keep my comments to myself also when leaving the plane at JFK, There was woman flight attended at the door telling all the business class passengers " thank you for coming, good night but the turned around facing us coach class and not one word just smiled. Never had that experience before this is the first! And I was asked if I wanted an upgrade to business class online before the flight? Question? How business class is better than coach when even the flight attendeds don't acknowledge and greet others?????

They break my luggage I filled up the form no one responded

I lost my hand luggage for the fault of luggage crews.

food isn't that good.

on top of poor experience, omar has missed my baggage and it took me 2 weeks to get my baggage back. Worst part is I came to know it's been delivered to someone's address.

We are 22 hours transit from Delhi to WashingtonDC, but we didn't get hotel accommodations even we request to manager on duty ( hotel desk) turkey new airport.

Flight policies should be reviews to permit travelers 🧳 use return flights even after missing the first round of the trip

Not that many entertainment programs for Indian travelers,food quality was very very low,staff wasn’t treating well

Didn’t like food at all,staff was not very friendly at all

The staff behavior.

I used business class from Chicago to Istanbul and have no complaints. From Istanbul to Karachi it still was business class but the behavior of the crew was rude, unprofessional. They treat you as if they are doing a favor serving you. I don't think I am taking this airline again.

Seat pitch in economy is only 31.5 inches which is too small anyone north of 5'9". Seats are narrow too. The whole cabin looks drab. There are no personal air vents. Boarding is unregulated and causes everyone to stand up and crowd the entrance. For some reason business class boards AFTER the back of the plane is filled. Out of 4 legs going and coming, 2 legs had non functional bathrooms. Pretty horrid experience for a long haul flight. Staff is okay - the do an adequate job but nothing more. Will not fly Turkish airline every again because of their CRAMPED economy cabin especially on the flight from US to Istanbul. Istanbul to India was still tolerable.

The counter crew was on expedient and rude. They do miss behave with the customers and give the hard time are customer that is my first and last flight with the Turkish airline I never been used this airline. Broke my luggage and miss my stuff.

Canceled their connecting flight and gave us the option to prepone our flight one day before. No bassinet was provided from SFO to IST flight and they didn’t provide vegetarian meal, which we requested.

Our flight was cancelled and this we found out only when we reached at the airport. Their airport office had only 2 staff to handle more than 50 passengers. So waited there for 3 hours standing and I am 65 years old. Imagine the torture I suffered.