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I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…

The cancelled the trip and didn’t provide a rebooking

Very, extremely poor seating comfort. Great, service and food.

Great: service, food, embark, deplane Not great: constant, very long announcements Terrible: seat comfort

Food was not as expected

You need to improve your food quality

The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience

We bought seat 155$ but in reality it wasn't .no seat ,no refund

I was not a fan of this airline, we took off late the crew was bossy and the plane smelled.

You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.

The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.

Plane was packed. Lots of screaming babies. No leg room. Very uncomfortable for such a long flight. Could not change seats during check in. Too many unmasked people. Seats were too close together. The staff was great though.

The flight didn’t even happen.

Plane took off without waiting for all passengers coming from connecting flight. We arrived at the gate 15 minutes prior to the flight and it was already closed. We got rebooked and have to wait 11 hours at the airport. No free wifi, no free lounge, almost no free Annemities. Terrible experience, and no one seems to care

The AC didn't work properly - it was hard to breathe with the mask on and it was quite hot. My girlfriend needed 15 minutes to recover (get some fresh air) after the flight.

If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.