|Top route||Ankara Esenboga to Istanbul|
Customer service of flight crew ok Boarding process could be more organized & less stressful for travelers of long flights.
Bad seats for business class, basically economy with seat empty in the middle, very uncomfortable
Seat and food
Before boarding some of your agents were checking boarding passes, when I and others asked questions they were rude and unbecoming! Decided to keep my comments to myself also when leaving the plane at JFK, There was woman flight attended at the door telling all the business class passengers " thank you for coming, good night but the turned around facing us coach class and not one word just smiled. Never had that experience before this is the first! And I was asked if I wanted an upgrade to business class online before the flight? Question? How business class is better than coach when even the flight attendeds don't acknowledge and greet others?????
Excellent inflight service
They break my luggage I filled up the form no one responded
We liked the food and friendliness of the flight and ground crews. The Boeing plane from Chicago to Istanbul could use an upgrade though. Also, it would have been great if we had a flight option with only a 3-4h of layover because 1h 20m was too short and 9h 20m was too long.
When the flight was delayed may would be better give snack & drink to passengers while we were waiting the plane ready. Thank you.
I lost my hand luggage for the fault of luggage crews.
food isn't that good.
on top of poor experience, omar has missed my baggage and it took me 2 weeks to get my baggage back. Worst part is I came to know it's been delivered to someone's address.
We are 22 hours transit from Delhi to WashingtonDC, but we didn't get hotel accommodations even we request to manager on duty ( hotel desk) turkey new airport.
Mumbai to Istabul veg menu !
Excellent services and delicious meals
Flight policies should be reviews to permit travelers 🧳 use return flights even after missing the first round of the trip
Not that many entertainment programs for Indian travelers,food quality was very very low,staff wasn’t treating well
Didn’t like food at all,staff was not very friendly at all
Comfortable and safe
The staff behavior.
I used business class from Chicago to Istanbul and have no complaints. From Istanbul to Karachi it still was business class but the behavior of the crew was rude, unprofessional. They treat you as if they are doing a favor serving you. I don't think I am taking this airline again.
Seat pitch in economy is only 31.5 inches which is too small anyone north of 5'9". Seats are narrow too. The whole cabin looks drab. There are no personal air vents. Boarding is unregulated and causes everyone to stand up and crowd the entrance. For some reason business class boards AFTER the back of the plane is filled. Out of 4 legs going and coming, 2 legs had non functional bathrooms. Pretty horrid experience for a long haul flight. Staff is okay - the do an adequate job but nothing more. Will not fly Turkish airline every again because of their CRAMPED economy cabin especially on the flight from US to Istanbul. Istanbul to India was still tolerable.
The counter crew was on expedient and rude. They do miss behave with the customers and give the hard time are customer that is my first and last flight with the Turkish airline I never been used this airline. Broke my luggage and miss my stuff.
Canceled their connecting flight and gave us the option to prepone our flight one day before. No bassinet was provided from SFO to IST flight and they didn’t provide vegetarian meal, which we requested.
Boarding and crew were good , transit time was limited to catch the second flight, pilot is very good .
Boarding was very good , spaces between seats are quite small , extra leg seat is expensive,
Our flight was cancelled and this we found out only when we reached at the airport. Their airport office had only 2 staff to handle more than 50 passengers. So waited there for 3 hours standing and I am 65 years old. Imagine the torture I suffered.
Turkish Airlines offers direct flights to 292 cities in 123 different countries. Istanbul, Ankara, and Izmir are the most popular cities covered by Turkish Airlines.
Turkish Airlines concentrates most of its flight operations in Istanbul.
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