|Top route||Newark to San Francisco|
|Top airport||Denver Intl|
Packed so tightly, some rows didn't even have their own windows. Flight delayed 20+ minutes because of mechanical issue. Offered odd, unappetizing snacks that I couldn't eat anyway because I'd have to be bonkers to take off my N95 mask on a plane that crowded. Could barely move in my own seat. Subjected to a credit card offer, underlining the Atlantic article I read the other day about how U.S. airlines are now basically just banks that happen to offer some mediocre transportation services. The one saving grace is that the flight arrival was delayed much less than the takeoff issues would have suggested. Also, the security area at O'Hare Terminal 1 has been made utterly hideous. I feel so, so sorry for that out-of-place dinosaur fossil. Set it free from its ugly prison.
It was quite noisy on the flight for a night flight.
All just fine
It was a good flight. The entertainment could be better.
Late start, late arrival and very uncomfortable seats. No legroom, no elbow room because the person next to me was fat. I had to press myself toward the aisle or be rubbing arms with them. As a result, I was bumped every time someone passed in the aisle. But I couldn't get away from the hip encroachment. Who wants to rub hips with an oversized stranger for over 2 hours? I'm not fat, just tall and larger-than-average frame so I need to leg room but it would be nice if other peoples' body parts weren't squeezing under and over the arm of the seating. Why should it cost me so much for simple comfort so United can get a little more profit?
Late start, late arrival and very uncomfortable seating. If they schedule a takeoff at a specific time, how can they not know the traffic at the airport will be heavy and delay flights at that time? I paid for legroom but when seated next to an oversized person, I had no elbow room. Also, who wants to rub hips with a large stranger for over 2 hours? I ended up leaning toward the aisle the entire flight and being bumped every time someone passed by. Paying for legroom should include side-to-side space, too. This happened on both domestic flights I had within the past 2 weeks.
Seat horribly lacking in lumbar support. Bluetooth earphone connection Jair wouldn’t work. Food options were quite tasty and staff was professional and efficient as well as welcoming.
Is ANA airlines not united airlines, ANA airlines crew working professionally , more services providing, happy face to service customer
Crew less experienced, not happy face , don’t know how process works
Great, smooth flight. I did think there would be an outlet to use to plug in to at the seat.
Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.
The flight from Lisbon to Newark was much, mush better then flight from Newark to Porto.
Knowing more clearly if I’m getting an air Canada or United flight. And ability to move tix dates even at this price point. My dad is sick and I wanted to extend my trip a couple of days but I was prohibited and fare was pretty expensive as is.
Both of the first class flight attendants were rude, to everyone, not just us. Not acceptable!
Both of the first class flight attendants were rude, to everyone, not just us. The one in coach was more helpful to us than the ones in first class!
Not enough leg space on the seats.
Going through customs and having a connecting flight is impossible in Chicago.
The flight and staff was very good However: we could not check in using the website. We got the reminders and updated information but could not check in on either flight. And we did have the United App. Also just a tip for fellow travelers - going through customs in Chicago Ohare Airport it terrible.
Really good for service and checking
The flight was on time and the crew were great.
The amount of seating is ridiculously small. Three points to consider Point One: Your in flight magazine needs to be smaller. Do you realize I can't even hold it in a reading position because of the limited space in front of me? It's a hangover from the past and if you want anyone to read it, it must be smaller. Point two: It is very uncomfortable for a lady to be sitting next to a strange man and constantly rubbing upper arms even when both of our elbows are within the arm rests. And larger men (whom I pity in this confined predicament) also tend to spread their legs into my leg space which requires me to hold my legs into a smaller position. Point three: The seats seem to position one's body in an unusually upright manner and the head rests push the head farther forward. I gave a small effort to see if the headrest could be removed but didn't want to break it or cause a scene with my efforts. I finally put my jacket behind my back to place my body more forward to match the head rest. The service was fine and I noticed ALL staff worked at smiling and greeting passengers. That was nice. No one likes to fly anymore as it is an endurance rather than a pleasure.
Very good service better than American Airlines
Bag check employee was on the phone the whole time… couldn’t even explain why I was missing tags and just looked at me funny and laughed while he was on the phone. Horrible customer service.
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.
Flight crew was great. Comfortable/spacious seating.
Very easy to travel with, comfortable. Snacks and beverages could be improved. All in all mediocre experience.
You can’t checking with no carry on bag, the entertainment was awesome and the crew very friendly and polite
Nothing, everything was good!
The United aircrew team salvaged what had been a dire experience sorting bag transfer/possible weight penalty and delay I getting off
On board United Airlines flights, cabin baggage should not exceed 56x35x22cm. If your hand luggage is bigger, the United Airlines assistance team will most likely ask you to pay extra for checked luggage.
United Airlines offers direct flights to 236 cities in 70 different countries. San Francisco, Newark, and Chicago are the most popular cities covered by United Airlines.
United Airlines concentrates most of its flight operations in Denver.
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