Traveler reviews
Overall rating
6.9
Good
Based on 1,909 reviews
Boarding
7.4
Comfort
7.0
Crew
8.0
Entertainment
6.1
Food
6.2
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Find cheap flights on WestJet
Round-trip
Economy
WestJet information
| IATA Code | WS |
|---|---|
| Routes | 368 |
| Top route | Vancouver Intl to Calgary |
| Airports served | 86 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveler rating
1639
798
490
453
13
Find reviews that mention:
flight was on time
flight was delayed
flight attendants
great flight
flight from toronto
crew was great
entertainment system
good service
leg room
plus seat
hour delay
arrived early
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8.0
Only issue was noise, but that was two women talking very loudly and even head phones didn't drown out. No issue with airline other than being late.
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8.0
Miss the tv at least showing the map as one travels.
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2.0
The check in crew was extremely rude and disrespectful
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4.0
Airflow at seats was very weak, so it was hot for 5 hours flight. Food was weird, serving breakfast menu in business class for dinner?? Staff was not attentive.
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4.0
Flying with WestJet consistently feels like being squeezed into a small tin can, and I still haven’t gotten over the feeling that it sucks. The staff clearly is just doing a job that they do not really want to do. And the more I fly with WestJet, the more I realize that the good deal I got on the flight is not worth the experience. I can say I got from point A to point B safely.. but the time I was on the plane was so lacking in comfort and positivity, that I couldn’t keep doing this too much longer. I want to break up with WestJet. It really is you WestJet.. this just isn’t working out.
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8.0
Must have the WestJet app for in flight entertainment but had the chance to dl before the flight so easy to use but needed preparation
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6.0
No entertainment due to being a short flight
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6.0
No comment
review from
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10.0
All good
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10.0
Seating very poor no legs room, hurt both ways…
review from
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2.0
flight was 2 hours late departing. None of the checked baggage was loaded onto our plane. I was on hold for 30 minutes this morning waiting for information on locating my bag. 30 hours since arrival and I have not received an update from the airline about the search for my lost luggage.
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10.0
The crew on the flight was fun and very accommodating.
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8.0
Perfect flight. No delays. Good service.
review from
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8.0
Few food options and all fast food junk in economy. Could have had a couple of healthy options. Flight themselves were on time and uneventful.
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8.0
Boarding could have went smoother. Otherwise a good flight
review from
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6.0
Beyond your control. Just uncomfortable plane ride from Abbotsford to Calgary.
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10.0
Excellent service
review from
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6.0
I just don’t understand why I as a customer am a bother to those working at WestJet. Most interactions with staff felt like I was bothering the staff at WestJet. I have no reason to return to that kind of behavior.
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2.0
The WestJet people lost my bag and then lied to me about their staffs failure to put the bag on the plane even though I paid an additional $160.00 for the bag to be sent with me.
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2.0
Our connecting flight was sold to someone else and even though we made it to our gate on time they would not allow us on our own flight
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8.0
This flight was decent - again it’s on westjet overall that they lost my checked bag for almost a week now
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2.0
They lost my baggage and it’s been 6 days and they still haven’t found it
review from
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10.0
Smooth process, minor delay due to air traffic control issue otherwise on time and I received my luggage on arrival.
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2.0
Never got to take the flight because my flight out got cancelled at the last minute due to not having any crew. 😐
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2.0
Flight cancelled, I want a complete refund and compensation for my $1,200 ticket I was forced to purchase. Sincerely, Jason
review from
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2.0
Canceled and NOT rebooked Will never fly West Jet again
review from
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2.0
Canceled
review from
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10.0
Seats could recline more. Flight was really cold, snack were okay, for this amount of hours. Overall good.
review from
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10.0
I had a very good trip.
review from
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10.0
My flights home got changed because of the immense backlog. However, after waiting in line at guest services in Calgary (for a very long time, over 3 hrs) my simple request of changing flights was accommodated. My original path was Winnipeg to Calgary to Kelowna, but it got changed to Winnipeg to Calgary to Victoria to Kelowna and adding another day into the mix. The WJ agent was easily able to meet my request and despite needing to be de-iced, I reached my destination around 9:30 pm last night. Thank you with all my heart to the WestJet team for making that happen.
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Flight status
WestJet route map
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Los Angeles Airport (LAX)
- Las Vegas Harry Reid Intl Airport (LAS)
- Halifax Intl Airport (YHZ)
- Cancun Airport (CUN)
- Victoria Intl Airport (YYJ)
- Phoenix Sky Harbor Intl Airport (PHX)
- Palm Springs Airport (PSP)
- Puerto Vallarta Ordaz Airport (PVR)
- Kelowna Airport (YLW)
- Ottawa Airport (YOW)
WestJet contact information
- WS IATA Code
- +1 888 937 8538 Call
- westjet.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.