IATA Code | MH |
---|---|
Routes | 150 |
Top route | Kota Kinabalu to Kuala Lumpur Intl |
Airports served | 68 |
Top airport | Kuala Lumpur Intl |
Worst experience ever in the last 20 years.
The flight crew was great.
My flight was delayed, I was issued a new boarding pass for the next day (Dec 18). However, the ticketing system booked me on a separately flight in Dec 17 without my knowledge. The lack of customer care and professionalism remains me of 4th world airlines I have experienced in the past.
It took us 20 mins to disembark after the aircraft was secured at the aero bridge. The reason given was the absence of operator to disengage the door from the outside. Whilst this is the responsibility of KLIA operations, we were not informed of the delay (by the captain) till about 18-min into the 20-min wait. It shows a lack of regard for passengers’ well being as there were many elderly passengers standing patiently waiting to disembark.
The airport staff was less than helpful and the crew did bare minimum. Cheap airline so it reflects on their staff
entertainment should be provided for short flight
don't split baggage allowance from the full price of the air ticket
No food only snacks and drinks and Too short of a flight for any entertainment.
my luggage allowance was only 35kg for a family of 3 pax
no hidden clause for baggage, my family of 3 pax, we only were allowed 35kg of checked luggage.
Nice with new livery
I ve always love flying on @MAS not just because it is my national carrier bit also because of its Malaysian Hospitality
The pilot was very skilful . Excellent landing experience we had. Please improve the food quality and more choices soon.
Checkin at KLIA a breeze. MH Regional Lounge ex KUL a fantastic pit stop for those on the go and shuttle flights conveniently departing from the MTB at KLIA, making the journey extremely efficient. Ground handling team proactive in handling passengers with need of assistance. Coordinated well with aircraft team ahead of main boarding party. Seated at 7F and saw the care and attention paid by luggage loading team - even attending to a piece of luggage that appeared damaged before loading it onboard. Crew are naturally kind and personable - and flight deck announcements professionally made with clarity. Flight handling smooth, perfect touchdown in SIN.
The queue at the gate was very badly managed
Serve more peanuts
Very cramped. Entertainment poor. How about some old classic films
Little choice on entertainment. How about some old classic films.
Very cramped
Love the friendly staff who went out of their way to assist.
Friendly, courteous staff along with luggage handling.
Crew was awesome 🙏
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
Rescheduled my flights without asking me. And I am losing money on reservation
Good trip
The flight is awful, food isn’t very tasty or good, entertainment sucks
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Three hour delay on a 1.2 hour flight. Ground staff made us wait in the boarding area for around 2 hours even though the aircraft hadn't even arrived yet. No updates, no refreshments - not even water. Then we finally boarded to discover MH wasn't even doing meal service on this sector anymore. Just a bag of peanuts and tiny cup of orange juice. So close to five hours without serving water!
Business with Malaysia was an absolute pleasure.
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
On board Malaysia Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Malaysia Airlines assistance team will most likely ask you to pay extra for checked luggage.
Malaysia Airlines offers direct flights to 65 cities in 22 different countries. Kuala Lumpur, Kuching, and Kota Kinabalu are the most popular cities covered by Malaysia Airlines.
Malaysia Airlines concentrates most of its flight operations in Kuala Lumpur.
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