Traveler reviews
Overall rating
6.6
Good
Based on 292 reviews
Boarding
6.8
Comfort
6.6
Crew
7.3
Entertainment
6.2
Food
6.2
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Round-trip
Economy
Malaysia Airlines information
| IATA Code | MH |
|---|---|
| Routes | 150 |
| Top route | Kota Kinabalu to Kuala Lumpur Intl |
| Airports served | 68 |
| Top airport | Kuala Lumpur Intl |
Malaysia Airlines traveller reviews
Pros
"Everything was good about this flight."
(in 15 reviews)
"cabin crew very friendly and professional."
(in 30 reviews)
"Seats were comfortable."
(in 10 reviews)
Cons
"Food need to be improved"
(in 6 reviews)
"Flight canceled last minute!"
(in 1 review)
"Lost my connection back home."
(in 1 review)
Recent reviews
Traveler rating
230
137
151
99
1
Find reviews that mention:
connecting flight
food was good
crew was friendly
seats were comfortable
good service
lost my luggage
hour due
good flight
comfortable in business class
entertainment system
could be better
beer and wine
lost my connection
canceled last
staff was excellent
comfortable crew friendly
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2.0
Worst experience ever in the last 20 years.
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10.0
The flight crew was great.
review from
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2.0
My flight was delayed, I was issued a new boarding pass for the next day (Dec 18). However, the ticketing system booked me on a separately flight in Dec 17 without my knowledge. The lack of customer care and professionalism remains me of 4th world airlines I have experienced in the past.
review from
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2.0
It took us 20 mins to disembark after the aircraft was secured at the aero bridge. The reason given was the absence of operator to disengage the door from the outside. Whilst this is the responsibility of KLIA operations, we were not informed of the delay (by the captain) till about 18-min into the 20-min wait. It shows a lack of regard for passengers’ well being as there were many elderly passengers standing patiently waiting to disembark.
review from
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6.0
The airport staff was less than helpful and the crew did bare minimum. Cheap airline so it reflects on their staff
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2.0
entertainment should be provided for short flight
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2.0
don't split baggage allowance from the full price of the air ticket
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6.0
No food only snacks and drinks and Too short of a flight for any entertainment.
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2.0
my luggage allowance was only 35kg for a family of 3 pax
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2.0
no hidden clause for baggage, my family of 3 pax, we only were allowed 35kg of checked luggage.
review from
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10.0
Nice with new livery
review from
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10.0
I ve always love flying on @MAS not just because it is my national carrier bit also because of its Malaysian Hospitality
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10.0
The pilot was very skilful . Excellent landing experience we had. Please improve the food quality and more choices soon.
review from
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8.0
Checkin at KLIA a breeze. MH Regional Lounge ex KUL a fantastic pit stop for those on the go and shuttle flights conveniently departing from the MTB at KLIA, making the journey extremely efficient. Ground handling team proactive in handling passengers with need of assistance. Coordinated well with aircraft team ahead of main boarding party. Seated at 7F and saw the care and attention paid by luggage loading team - even attending to a piece of luggage that appeared damaged before loading it onboard. Crew are naturally kind and personable - and flight deck announcements professionally made with clarity. Flight handling smooth, perfect touchdown in SIN.
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8.0
The queue at the gate was very badly managed
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10.0
Serve more peanuts
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6.0
Very cramped. Entertainment poor. How about some old classic films
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8.0
Little choice on entertainment. How about some old classic films.
review from
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8.0
Very cramped
review from
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10.0
Love the friendly staff who went out of their way to assist.
review from
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10.0
Friendly, courteous staff along with luggage handling.
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10.0
Crew was awesome 🙏
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8.0
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
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2.0
Rescheduled my flights without asking me. And I am losing money on reservation
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8.0
Good trip
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4.0
The flight is awful, food isn’t very tasty or good, entertainment sucks
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10.0
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
review from
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2.0
Three hour delay on a 1.2 hour flight. Ground staff made us wait in the boarding area for around 2 hours even though the aircraft hadn't even arrived yet. No updates, no refreshments - not even water. Then we finally boarded to discover MH wasn't even doing meal service on this sector anymore. Just a bag of peanuts and tiny cup of orange juice. So close to five hours without serving water!
review from
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10.0
Business with Malaysia was an absolute pleasure.
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4.0
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
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Malaysia Airlines FAQs
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Flight status
Malaysia Airlines route map
Top airports served by Malaysia Airlines
- Kuala Lumpur Intl Airport (KUL)
- Kota Kinabalu Airport (BKI)
- Kuching Airport (KCH)
- Singapore Changi Airport (SIN)
- Penang Intl Airport (PEN)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Miri Airport (MYY)
- Langkawi Airport (LGK)
- Bangkok Suvarnabhumi Airport (BKK)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Kuantan Airport (KUA)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Manila Ninoy Aquino Intl Airport (MNL)
- Kota Bharu Pengkalan Chepa Airport (KBR)
- Ho Chi Minh City Airport (SGN)
Malaysia Airlines contact information
- MH IATA Code
- +60 1 300 88 3000 Call
- malaysiaairlines.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.