I paid for the insurance through Kayak when I got to hertz they said that it didn't cover the car I wanted so we had to put the whole booking in my brothers name as he is a US citizen and he had to use his insurance. That was anoying.
They wouldn't rent a car to anyone who was not an insurance replacement. Kayak owes me $35 for the Uber over to this 'rental place"
Never got the car rental. Dealing with hertz for a refund.
It was the worst, and that’s saying a lot. I paid more for non-electric, didn’t get what I paid for. Then your car broke down on side of road and yall tried to charge me $500 to come get the car. Good thing I have aaa. The front desk person said they gave away my car, even though I pre-paid and blamed me. They did not clean my car. They had other gas cars that they refused to give me, even though I had paid because the available cars were “reserved for the use of long term rentals” but no one had reserved them. I absolutely tried to be patient and kind to staff, they were not, all were horrrible. Then there was no drop box for keys and they did not email my receipt. In short, I did not receive the goods I paid for but was strong armed into taking the car due to the pre pay.
Showed up at pickup time for the rental car at 5pm. Hertz employee was sitting at the desk when we pulled up. In the time my family and myself unloaded from the car and with the luggage the employee closed and locked the buisness. I confronted the employee as she was attempting to drive away. She informed me the buisness closed at 5pm and she could not help me. When asked how we pick up our rental employee shrugged and said "I don't know, maybe grapevine" then drove away. My family was stranded at a closed buisness, in a rough part of dallas in the rain.
I was directed to a facility that was 25 minutes away from the airport that I landed at and that place was already closed by the time that I was supposed to pick up my vehicle..
