Car rental in Downtown (Boston)
Same drop-off
Driver's age: 26-65
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Cheap car rentals in Downtown (Boston)
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Mini
M
Economy
M
Compact
M
Intermediate
M
Standard
M
Full-size
M
Luxury
M
Minivan
M
Passenger van
M
SUV
M
Commercial
M
Pickup truck
M
Downtown (Boston) car rental reviews and directory All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.
Alamo
8.7
Very good
Read 23 reviewsCleanliness
8.8
Comfort
8.7
Pick-up/Drop-off
8.6
Value for money
8.2
One location in Downtown
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Reviews
10.0 Wonderful
Anonymous, Jan 2024
Intermediate
10.0 Wonderful
Viktor, Mar 2021
Pros:
Girl at the counter went above and beyond helping to choose the right car for the trip6.0 Okay
Alisa, Dec 2020
Pros:
I liked that I ultimately was given a much better vehicle than they originally wanted to rent to me. That made up for the experience and made the drive more comfortable and enjoyable.Cons:
Confusing check-in process on-site--pick up location was inside a parking garage that had lots of construction happening and, thus, was not the easiest to navigate when arriving in another (personal) vehicle. Also, I rented from Alamo and wen to stand at that Kiosk but the service agent snipped at me when I didn't understand that she was telling me to come wait in her Enterprise line. These are miniscule to the fact that they tried to give me an SUV that looked like it had been in an accident - it had a noticeable misalignment on the front bumper but, what 'takes the cake' is that, inside the vehicle, the entire interior ceiling was detaching from the vehicle/frame, including the electrical column on the ceiling that had exposed wiring for the overhead lights and such. The SUV also looked visibly dated. It was so bizarre. The clerk was going to rent me the vehicle having noted the misalignment but I am so glad I pointed out the stuff she missed on the inside because no one should be driving that SUV! After this point, her demeanor changed and not only was she nicer but she got me out of there quick. So, the SUV I ended up getting was much nicer but, as they were originally just backing this one into a stall from the 'returns' area, the replacement SUV was very clearly just returned and had not been cleaned, sanitized (these are COVID-19 times), or thoroughly checked, once the rental was in my hands my S.O. and I pulled over to the side, cleaned and sanitized the entire thing (can't be too careful nowadays). Anyway, it pays to pay attention and look the car over yourself both with the agent there as well as before you drive away.10.0 Wonderful
Anonymous, Nov 2020
Pros:
Staff at Alamo pick up location were amazing and the customer service for extending the rental by one day was superb. Could not have had a better, smoother experience.6.4 Okay
Anonymous, Oct 2020
Cons:
Didn’t have my car ready for pick-up, and I pre-paid for gas and Alamo still charged me as if I didn’t. Still dealing with them over this. Also, 1 congress st in Boston is EXTREMELY hard to pick-up from and drop-off. Added at least an additional 15 min on both pick-up and drop-off d/t construction in the parking garage. Definitely was not a smooth process and I was over an hour late bc of the above issues. Will not be using them again7.2 Good
Anonymous, Sep 2020
Pros:
PIckup was easy - staff was very helpfulCons:
When I dropped off my car the office was unexpectedly closed for the weekend. I called customer support to determine the process for dropoff - they told me to leave the car and drop the keys in the dropbox. But then I was billed for an extra day - even though I returned the car before the 4:00 p.m. time it was due. I had to call customer support to get the additional charges credited. So that process could have been smoother.Avis
6.6
Okay
Read 22 reviewsCleanliness
7.2
Comfort
7.4
Pick-up/Drop-off
6.6
Value for money
6.6
2 locations in Downtown
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Reviews
8.0 Very good
Anonymous, Aug 2024
Standard
10.0 Wonderful
Anonymous, Jul 2024
Minivan
2.0 Poor
Ricardo, Apr 2024
Supplier choice
2.0 Poor
Anonymous, Jan 2024
Intermediate SUV
10.0 Wonderful
Anonymous, Nov 2023
Supplier choice
6.8 Okay
Anonymous, Sep 2020
Pros:
After waiting in line at the Avis counter at the BOS airport, the Avis associate indicated that my pick up location was the location downtown not the airport. I had indicated on my Kayak search that I wanted BOS airport but I suppose I didn't look at the details to see that it was theCons:
After waiting in line at the Avis counter at the BOS airport, the Avis associate indicated that my pick up location was the location downtown not the airport. I had indicated on my Kayak search that I wanted BOS airport but I suppose I didn't look at the details to see that it was the location on Atlantic Ave. Not a huge deal but did have to get an Uber (or could have ridden the blue line) to get to the downtown location. Upon picking up the car on the 7th floor of the parking garage there was 1 woman working who we had to yell out for because nobody seemed to be around. She came from behind another vehicle and was on a personal phone call and had to tell the person on the phone that she'd "call you back because I have a customer". Not a huge deal I suppose but not the greatest of customer service that the person on the counter downstairs should have called up to the 7th floor to indicate we were coming. The car on the other hand smelled like marijuana inside. Not completely reeking of it but definitely could tell someone had smoked in it somewhat recently. I indicated this to the woman upstairs who said that she would note it and credit my account however nothing has come through indicating any credit. We were in a hurry because of the location mix up so didn't have time to potentially swap cars and the woman did not offer that up any way.National
8.9
Very good
Read 3 reviewsBest rated
Cleanliness
8.8
Comfort
9.0
Pick-up/Drop-off
8.6
Value for money
8.2
One location in Downtown
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Reviews
10.0 Wonderful
Anonymous, Nov 2019
Pros:
Friendly and easy couldn’t ask for faster service10.0 Wonderful
Anonymous, Oct 2022
1.9 Poor
Anonymous, Oct 2021
Enterprise Rent-A-Car
8.1
Very good
Read 7 reviewsCleanliness
8.3
Comfort
8.3
Pick-up/Drop-off
8.1
Value for money
7.7
One location in Downtown
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Reviews
10.0 Wonderful
Anonymous, Oct 2024
Standard
2.0 Poor
Anonymous, Nov 2023
Compact SUV
7.6 Good
Anonymous, Jul 2020
Pros:
Drop off was easy.Cons:
Their was a toothbrush in the car when I picked it up, and the back seat needed to be vacuumed. The brakes also squealed a lot which made me nervous when driving in the mountains.5.2 Fair
Anonymous, Jun 2020
Pros:
The vehicle was very clean and drop off was easy.Cons:
What could have been better? Well for starters, the car I reserved could have been available when I arrived so that I wouldn't be forced to take a van. Originally I was told my car would arrive in 10 minutes so I waited 30 minutes before asking for an update, and then was told my car wouldn't arrive for another 1.5 hours. I had no confidence that if I didn't take the van, then I would sit in the parking garage all day.6.8 Okay
Anonymous, Oct 2019
Cons:
More time explaining the car & if you rent at this location at Congress Street, they do NOT pick up or drop off! Be Aware as there's NOTHING telling you that when one makes the reservation.2.0 Poor
Anonymous, Oct 2022
Budget
6.5
Okay
Read 11 reviewsCheapest deal
Most popular
Cleanliness
7.3
Comfort
7.4
Pick-up/Drop-off
6.4
Value for money
6.6
3 locations in Downtown
from204 ﷼/day
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Reviews
8.0 Very good
Anonymous, Aug 2024
Premium SUV
2.0 Poor
Anonymous, Jul 2024
Intermediate SUV
4.0 Mediocre
Anonymous, Oct 2022
2.0 Poor
Anonymous, May 2022
10.0 Wonderful
Anonymous, Feb 2022
10.0 Wonderful
Esteban, Feb 2022
Sunnycars
No score available yet
One location in Downtown
One location in Downtown
Locations in Downtown (Boston)
1 Harborside Dr, Boston, MA
+1 781 832 0193
Filters
No reviews available
106 travelers who rented a car in Downtown gave the car agency they used an average rating of 7.5
Car rental locations in or near Downtown (Boston)
When to book a rental car in Downtown, Boston
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Top tips for renting a car in Downtown, Boston
- If you’re looking to save money and don’t mind renting a car in another neighborhood in Boston, look for deals in East Boston, where daily prices are around 206 ﷼/day.
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