Book Hertz car rentals in El Paso

Reviews for Hertz in El Paso

Recent reviews

Traveler rating

Wonderful

12

Very good

3

Good

1

Okay

2

Fair

1

Mediocre

0

Poor

8

10.0

Although off airport, was convenient and reasonable price.Reviewed Mar 18 2024

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2.0

They advertised one priced, just to double it at checkout. Then, no cars were available even though I made reservations.Reviewed Mar 16 2024

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6.0

Tried to upsell me on additional insurance even though I purchased insurance coverage through KAYAK. Then tried to scare me by saying there was a possibility that I would still have to pay a high deductible since it was not purchased through Hertz. I would have preferred a walk around to notate minor damage all around vehicle. The agent walked away and sat behind desk. When I asked that he come see damage he said there was no need since pictures were already taken. When I asked how much gas was needed when vehicle was returned. I was told "whatever shows on the fuel gauge" is what you bring it back with. The fuel gauge was 95% full. No where notated that I could see. I feel the service mediocre at best. The car itself worked fine. I was greatfull to find a car last minute for a long distance trip. You would not find any cars available through Herts website. Kayak came through and found one for me.Reviewed Feb 7 2024

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2.0

Didn’t like anything and actually walked out once they said we’d have to put. $500 security deposit on a rental that wasn’t even what we reserved and paid for already. Will be using their competition from now onReviewed Jan 1 2024

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10.0

Prompt, courteousReviewed Dec 10 2023

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10.0

Great pickup experienceReviewed Dec 7 2023

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2.0

They didn’t have any cara to rent me at 10 in the morning. And I wouldn’t have known if I didn’t call them to ask a question.Reviewed Nov 14 2023

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2.0

No cars available for 2 hours despite having a reservation. Total mayhem at the rental booth. Staff was unprofessional and rude. Won’t be renting from Hertz again.Reviewed Oct 13 2023

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10.0

Not a fan of the Explorer, but that is a vehicle/Ford design thing and not Hertz. The rental company themselves has been nothing but amazing.Reviewed Oct 12 2023

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2.0

The car rental ended up being off-site from the airport, and they didn't have a shuttle. I had to get a surprisingly expensive uber to get to the car pick up, and it wasted time as well as money. I later called to figure out if I could drop the car off late and drop it off at the airport hertz. I was told yes to both, but I had to make several calls to find out because the off-site hertz was closed. When I dropped it off at the airport, they charged me again for a drop-off site change.Reviewed Nov 14 2022

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10.0

This El Paso location is about a 5 minute drive from the airport, but totally worth the effort to get there. We completely avoided the long line at the Hertz in the airport and were in and out within 15 minutes with our car. The staff were very friendly and efficient. This was by far the smoothest rental car experience I've ever had.Reviewed Nov 30 2021

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4.0

full answers to my questions. not trying to charge me for gas when she gave to me with 1/2 tank and I returned it with 1/2 tank. charging for roadside assistance when I told her I already had AAAReviewed Nov 15 2021

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• What is the most popular rental car from Hertz in El Paso?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in El Paso.

• How many car rental locations does Hertz have in El Paso?

  Hertz has 6 rental locations in El Paso. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: El Paso airport (ELP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from El Paso airport (ELP)?

  Yes