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Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.

I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.

It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.

The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.

Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program

Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.

For a short flight, Qatar Airways offers very good onboard service.

It was the terrific, I was promoted to businessman class, and the service was amazing.

Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.

Privacy and comfort of the QSuites is wonderful. The boarding process in Doha is cumbersome and confusing. As transfer passengers, traveling in Business Class, we went through security twice, including one at the gate requiring all electronic devices removed from bags and watches off, which are a great way to lose belongings as a few hundred people rush through to board the plane.

It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.

I will fly this going forward especially for ORD to EBB and the reverse.

I have my baggage left either in Jeddah or Addis and undelivered to Abuja

The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.

Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.

Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.

The use of a domestic carrier without entertainment was disappointing and a let down

There where no ear phones provided and the food needs to improve.

The boarding area was too small with only one agent checking passengers into their standing bus

The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.