Pros: "Not bad"
Cons: "It was really nice and comfortable trip"
Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."
Pros: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Cons: "Get organized and explain for the passengers why there is a delay."
Pros: "Being direct flight"
Cons: "Food, seats"
Cons: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
Cons: "Set in business class he has no own entertainment old airplane seats are ok but limited to certain positions"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Cons: "1. Delay in takeoff for more than 45 minutes 2. There is no screen to display movies"
Cons: "Food was not it should be for business class"
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"
Pros: "The flights were very good, friendly and professional. Planes were clean and seems to be well maintained for the passengers"
Cons: "Only issue I had was a 5 hour layover in Cairo, not long enough to explore so just sitting in the airport, and there is no wifi available in the airport, even at Starbucks nothing. Apparently an airport rule, but it sucks with a long layover."
Pros: "Timing and Food"
Cons: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Pros: "The flight was on time, the crew was fine"
Cons: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Cons: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
Pros: "The overall experience was good"
Cons: "The lounges in egypt airport could be better"
Pros: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Cons: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Pros: "Our flight got delayed for 3 hours and they where ri rude to us"
Pros: "Crew were nice"
Cons: "Food can be better"
Pros: "Lenient on the luggage allowance but human relations need to"
Pros: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Cons: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Cons: "Nice crew. Company should be rated better...!!!"
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Cons: "Not water being spilled on me, but I still enjoy the flight. Thank you."
Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."
Pros: "All about this trip was excellent"
Cons: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
Pros: "The plane was clean and cool with good legroom in the exit row."
Cons: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."
Cons: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"
Cons: "Late boarding Late take off Late luggage Broken seat"
Cons: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Pros: "The crew was amazing and accommodating."
Pros: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."
Pros: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Cons: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Pros: "everything was good especially the timing and entertaining it all good."
Cons: "keeping to the time most especially."
Pros: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
Cons: "There is nothing to not like."
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Pros: "The cabin service was excellent and attentive"
Pros: "The dinner food was decent (breakfast was subpar)."
Cons: "We waited about an hour lined up outside of the gate to board. Then when we finally boarded late, we sat on the runway for 2 hours! This wasn’t the first time it’s happened on this flight, either! We were thirsty and no one offered us water. The flight attendants kept skipping my friend and I when they did come around, which was not often. We were extremely thirsty the entire time and when we finally were able to get up to use the bathroom and search for water, we were told to sit back down. We got tiny cups of water about three times on a 10.5 hour flight. Lastly, the entertainment selection was very small and limited."
Pros: "The people, the food, the culture."
Cons: "Time arrive late"
Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."
Pros: "Arrived in time Cabine crew support Good service Arrival of baggage let us to leave Cairo airport early Very safe trip"
Cons: "Tack off was late Hand bagged (cabin baggage ) must be treated early at boarding counter not on board"
Not on time 1:30 minutes delay
Tim is important for customer …please be on time
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
New aircraft, new and modern. Crew could be a little more smiling.
Greeting BH International Airport, Flight No. GF-2101 From Bahrain to Dammam At 1:35 am. to 2:20 am. Booking reference: WFYQEG I was informed that I will receive my baggage in Dammam Airport, later on I arrived in Dammam and I didn’t get my baggage, they claimed due to my friend Mr. Faisal didn’t show because he left the Airport and drive his own car all the way to Dammam. OK, I get it and I totally respect the system when you don’t show up your baggage get dropped from the flight, but it’s not my fault when i stay in Bahrain Airport waiting for my next flight around 5 hours then once i get to Dammam I don’t receive my baggage, because my friend who’s didn’t show up his baggage was arrived to Dammam airport, and i’m the one who deserve to get his own baggage didn’t receive anything. I think you mixed up between our baggage, the tag on my bag has his name but actually it’s mine and his bag has my name but actually it’s for him, that’s why I received his bag in DMM airport and I didn’t get mine and i was so frustrated. Also here’s the baggage numbers: GF 175011 My baggage wasn’t received GF 175008 His baggage was received and he don’t deserve to receive it because he left the airport and didn’t show up the flight For now i need to get my baggage to DMM airport please or contact me in personal please +966559600495 or this email. Kind regards, Mohammed Sent from my iPhone
Pros: "The ground staff from the help desk was helpful enough"
Cons: "I could have been rebooked a flight without having to pay for it. Who wants to lost his or her passport? It was very inconvenient and stressful for me, at least free rebooking would have ease my situation."
Cons: "Was a good experience"
Pros: "Airplane very comfortable"
Pros: "Wheel service was excellent"
Pros: "Wheel chair service was excellent"
Cons: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Pros: "Pleasant crew."
Cons: "Food needs improvement"
Pros: "On time flight Good services New aircraft"
Cons: "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
Pros: "prices, efficiency, helpful crew"
Cons: "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."
Pros: "Clean airplane and friendly crew"
Cons: "No Problem"
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Pros: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Cons: "IFE very limited, so take a good book!"
Cons: "Was not a fan of the breakfast offered."
Cons: "onboard entertainment is very limited"
Pros: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
Cons: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
Cons: "Food was not so great. Could have been better"
Cons: "There was some delay."
Pros: "The crew was helpful, the boarding was organized"
Cons: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
Pros: "fast boarding, got the luggage quickly."
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "They delivered as requested"
Cons: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"
Pros: "Noisy and crowded"
Pros: "Bording was ok."
Cons: "Too much security checks"
Pros: "Service and comfort"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
Pros: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
Cons: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
Pros: "Food and Crew"
Cons: "seats not comfortable"
Pros: "The air hostess"
Cons: "The delay"
Pros: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
Pros: "Not much."
Cons: "Buses took ages when boarding and disembarking."
Pros: "Good food and entertainment"
Cons: "Crew could be nicer Crammed seats Late"
Pros: "Flight delayed and no info given while waiting at the gate"
Cons: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
Pros: "on time"
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Pros: "The in flight entertainment console was standard with decent movies. The hotel and food voucher for flight delay was nice but was only received AFTER fighting with customer service for over 3 hours on the phone using international calling. Terrible terrible."
Cons: "Firsr leg of flight was delayed (mnl to bah) then luggage was lost when we arrived in Paris. Food on the plane was mediocre. Service was poor. I kept having to request water because only a small glass of water was made available at meal service, and typically most airlines on international.flights offer water consistently throughout the flight. Flight attendants all but disappeared in between services. Coffee was also terrible borderline undrinkable. When luggage was lost no offer was provided for a solution - voucher, per diem, etc. We were coming from a warm climate and had to exist for two days layering warm weather clothes. Luckily we had our coats in our carryon. But both travelers became sick during our trip."
Cons: "Crew Food Quality And finally the flight cancelled"
Cons: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
Cons: "No selection for beverage. No tomato juice!"
Pros: "Very smooth flight and excellent service"
First international travel in 18 years. So don't have much to compare this experience with. However, food could have been better. Only served two meals, breakfast and dinner. The food was okay but not enough to kill the appetite. Royal Jordanian was the airline and their seats were comfortable. I just slept most of the 12 hour flight. Boarding was quick too. Tickets were cheap for the dates I selected also so no complaints there. Will definitely fly again. One thing I'd like to share is that I found the cheapest flight using Google Flights but it was being offered through some travel agency registered in NYC but their call center was in India. This was very sketchy but thank God I found the similar price through kayak and all I did was to pay directly online using my credit card. Didn't have to call or confirm the tickets because they send an email online in a few mins. Whereas, if I would have opted to go through a travel agent (cheapest ticket from Google Flights) there was no guarantee about tickets confirmation and it's really sketch. For this reason, 10/10 for Kayak!
Liked the updated movies, seating position.
Pros: "Crew was good, but only so much you can do on a junk plane"
Cons: "The plane could have been better, a lot better"
Pros: "Boarding process was very fast and crew were highly helpful"
Cons: "No entertainment in the flight No screen !!!!"
Pros: "Good food"
Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Pros: "The crew and the aircraft"
Cons: "More food and more toilets for the economy class"
Pros: "Friendlty crew"
Cons: "Everything else"
Pros: "Crew was super friendly and seat was comfortabke"
Cons: "Nothing staff was wonderful"
Pros: "Wasn’t able to change my flight n I lost it"
Cons: "Need flexibility on changing dates"
Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
Cons: "flight delayed. final destination arrival was 9 hours after expected. no accomodation was given (i stayed in the airport for 9 hours and needed to sleep there)"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Cons: "Almost everything"
Cons: "The airline should upgrade the entertainment system. Besides that it’s good."
Pros: "The food and beautiful women"
Cons: "The seats"
Pros: "Crew exceptionally nice"
Cons: "Tedious security before boarding. Cleanliness could be better."
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Pros: "The plane was modern and clean. The crew were very welcoming and professional, and the food quality was excellent."
Cons: "They had outsourced their checking in to a new company that had no idea how to manage it causing a significant departure delay."
Pros: "On time"
Cons: "No entertainment"
Pros: "No thing"
Cons: "The staff"
Cons: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
Pros: "Wide seats Excellent service"
Cons: "First, I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination! The food was very mediocre, and not much for a flight of over 10 hours. And the movie options were limited, mostly older. The crew never came and offered water between meals - although I did discover we could go to the galley and get drinks. It would have been nice to have that option mentioned. The plane itself was nice, and seating slightly more roomy than other carriers."
Pros: "I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration."
Cons: "The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important."
Pros: "On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent"
Cons: "The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used."
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Cons: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"
Pros: "The flight was comfortable for an economy ticket. The food was relatively good compared to usual flight meals."
Cons: "Flight was delayed with no official status update, the gate even kept saying “Last call” when there was clearly no plane. No official boarding time was provided when the plane showed up, so I had to wait at the gate rather than taking a stroll through the airport. It ended up taking more than the “5 minutes” they kept stating every 5 minutes."
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "The flight was on time and arrived early"
Cons: "The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts"
Pros: "Delayed in departure for 20 minutes"
Pros: "It is a great company by thier stuff"
Pros: "Pleasant crew and smooth flight."
Cons: "There was nothing I didn't like."
Pros: "Every thing on there the crevices was so good"
Cons: "Non .. all is good"
Pros: "Crew attitude, accurate time schedule"
Cons: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
Cons: "Airline cancelled my Thanksgiving NYC to Cairo flight 2 weeks prior, leaving to me to scramble to find another flight and paying an additional $300+ on another airline. On top of it, phone support staff I talked with were not the least helpful, empathetic or friendly. I was jerked around about receiving a full refund even though it was the airline that cancelled, and finally had to dispute the purchase with my credit card company. They've lost my business forever."
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "It was on time."
Cons: "The plan was really old. It had ashtrays."
Food choice not available Entertainment is off
The plane was old so not much in it… but overall boarding and departure on time and arrival ahead of time was the best part
Pros: "Exceptional crew, as expected"
Cons: "Terrible customer service at the boarding gate. Plane was listed on time but we did not board until an hour after our scheduled departure time. We were not informed whether the flight was delayed or given an explanation for why we did not leave on time. There was no announcement and the gate team did not give any explanation to what was going on. Unexceptionable service. Very disappointed"
Pros: "Flight was canceled without notice"
Cons: "All was well"
Pros: "Space, crew"
Cons: "Chaotic boarding"
Cons: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
Pros: "I don’t like the delay"
Pros: "Coffee was excellent."
Cons: "Flight was delayed, we almost missed our connecting flight and our bags were not on the same flight."
Cons: "More movies playlist"
Cons: "The crew was not helpful. We kept asking for many things but they don’t bring them from the first time. They gave me food as normal and when I opened it they brought my requested special food which should be given to me earlier."
Cons: "My profile says vegetarian and I didn’t get a vegetarian meal! I was extremely disappointed because I was very hungry and was given a meal with meat! Please have extra vegetarian meals! Manager was told and did nothing to make it right. That was very disappointing"
Pros: "The Saudi planes are relatively new and quiet. The seat pitch in coach is acceptable as there were plenty of empty seats on the flight. They offered free connection for texting apps which is nice to have. The entertainment selection was broad enough, but I did not use."
Cons: "The flight was delayed for over 3 hours without a good explanation. Saying a flight is late because of a late incoming flight is a circular argument - we're late because we're late."
Cons: "درجة تأهيل المضيفة متوسطة مناولة صينية الطعام في يد النسافر شئ من الفظاظة في التعامل"
Cons: "The flight also was postponed several times (3 times)"
Pros: "The crew was friendly - precise and very professional. They made accommodations as they could in the moment."
Cons: "Throughout the flight there was no way to charge cellphones or any electronics. The WiFi was not working - I am certain all of the outlets and the screen were off or not functioning."
Cons: "The screen and the live map was not working"
Pros: "Nothing at all"
Cons: "The stop was 7:30 hours and next flight got delayed for another 2 hours since the flight captain didn’t arrive from Jeddah airport. The airport crew were not able to answer what was the schedule which kept all passengers in a dilemma. I will never take a risk and reserve SAUDIA for international flights."
Pros: "Flight was on time"
Cons: "Seat comfort (old) Food (bald and unappetizing) Crew use passengers’ overhead to stow their luggage."
Pros: "In time"
Pros: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
Cons: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
Pros: "Ease of booking and pricing"
Cons: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Pros: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Cons: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Pros: "This flight did not have a prayer room which made it much more quiet and comfortable."
Cons: "More beverage options"
Cons: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
Pros: "Good food n movies, comfy seats"
Cons: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
Pros: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
Cons: "I would have liked there to be snacks offered to passengers in between meals."
Pros: "Check in and boarding"
Cons: "The landing was awful very big shock and impact that hurts in the head and neck."
Pros: "Food, cabin crew are very good"
Cons: "Transit in Jeddah..The airport is not organized and the staff too."
Pros: "Too upset to remember."
Cons: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
Cons: "There was a mis-match between the boarding time on the screen against the time in the boarding pass which lead to a delay of 1 hour and 15 mins of the boarding."
Pros: "It was much better than the Washington flight"
Pros: "Really nice crew."
Cons: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
Cons: "Seat is very small, food came very very late and was collected again very very late. No entertainment whatsoever Cabin crew was not friendly Aircraft was not that good from inside cabin"
Pros: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch."
Cons: "Transiting at Jeddah (South terminal) on economy class is an AWFUL experience, I wouldn't wish it on anybody. It's just a small block with 6 or 8 gates inside it which is much too small for the amount of people who wait for those flights. It's really difficult to find anywhere to sit and there's no paid lounge in the South terminal. Facilities are very poor with no WiFi and filthy bathrooms. What's more, all parking positions at Jeddah are currently remote gates, so everybody is bussed to the planes. Hopefully this will all change, at least to some degree, when the rebuilt airport opens."
Pros: "The crew was very nice, TV monitors were nice and the plane ride was comfortable."
Cons: "No alcohol served on board (for those of you that like a night cap to sleep on the plane)"
Cons: "Delayed flight, departure time on airport screen was not correct."
Pros: "The seats were comfortable as they were in Boeing 787 Dreamliner."
Cons: "The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. For a domestic flight, the food was just a cheese sandwich. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. The entertainment screen was always lagging and ads are everywhere."
Cons: "Entertainment system did not work in my seat. Food quality was bad"
Cons: "Food awful. Total retail Value < &1."
Pros: "Flight on time . Food was great Movies were nice"
Pros: "Entertainment is way behind emirates air. Mostly either broken and in need for maintainance and fixing. Food just ok, crew good. Compared to emirates is no comparison. Emirates is far superior."
Cons: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
flight delay for more than 3 hours !!!!
Pros: "The crew was excellent"
Cons: "Boarding delays, delayed departure."
Pros: "Hi, Everything fine except the reserved food option was not available. We specifically asked for Jain food and booked it via manage booking on kuwait airways website. We saw the confirmation but it was not provided."
Cons: "Layover time for flight time to JFK from Kuwait is very short. It was chaotic and especially with kids."
Pros: "Aircraft was new and comfortable."
Cons: "Boarding was a mess. They had delays but there was inadequate communication on what was wrong."
Pros: "Good food and service on the airline."
Cons: "Second security screening unnecessary."
Pros: "The connection"
Cons: "1-the response towards my damage laggiage which happen During trip. 2- The food was not good. 3- in spite asking a gift for my child staff denied and said this is stopped. At the same time they said if I had booked meal for my child in advance I would have got a child gift . This sounds incorrect. 4- my bag was damaged and I found that only when I reached home after a long trip. Immediately I called Kuwait air ways numbers in india . No answers to my calls , then when finally got some one they gave me another number and kept on calling till some one answerd and simple reply was was Can’t accept your claim . You should have logged the claim at th airport when you arrived not after leaving the airport. I told them that I can on a long flight and I didn’t see that in the airport . My bags were handed by porter and as soon as I saw the bag on arrival home I stared calling. The answer was no you should have made your claim at airport . We can’t take your claim. I tried to explain the face to them but they were not ready to understand."
Pros: "Food was good"
Cons: "Crew attitude!!, airport delay: worst, staff at Kuwait airport: worst, stay at shannon: waste of time."
Cons: "Veggie food could’ve been better and leg room between seats in economy is pretty low."
Pros: "food onboard good."
Cons: "Flight attendants very RUDE! no patience dealing with passengers shouting at passengers do not help"
Cons: "Bad time management"
Cons: "I wasn't allowed to board the flight as with my USA passport I could not get a visa on arrival because I have a Qatar resident permit for work. I cannot find out if I can use this nonrefundable ticket on a future flight as Varama will not help me. You seel tickets but provide no support."
Cons: "Asked for wheel chair but not provided"
Pros: "The pilot is excellent, smooth landing i didn't feel the touch of tires over the land."
Cons: "Boarding was too bad and not organized."
Pros: "Comfortable seats with enough space for legs for a long journey"
Cons: "Frequency of servings should be increased on long hours flight time"
Pros: "The crew try to be friendly"
Cons: "The craft was uncomfortable the food was wacky the bording delayed too much the grownd crew was hesitant"
Cons: "Three planes were boarding within 20 minutes of each other out of the same gate. This was highly inconvenient as people had to wait until the last minute to board, and caused the flight to depart at a later time than scheduled."
Pros: "Vey comfortable seats, great entertainment system, great in flight crew."
Cons: "While boarding the plane, the lack of knowledge of the person checking the boarding passes and pulling us aside to wait while he checks on our ability to fly into the country after its been checked from the primary departure location. Expecting the crew to be knowledgeable of who can and can't travel to a place and visa requirements would be expected to be a minimum."
Pros: "Vey comfortable seats, great entertainment system, great in flight crew."
Pros: "Loved the hospitality and comfortable business class seats"
Cons: "We asked for wheelchair access. At the Kuwait airport the crew was not very interested to help though."
Pros: "passenger's were stinking may be they never heard about deodrent.to many I dians.i will never fly in Kuwait airways."
Pros: "Food was OK but missed our requests for a vegetarian meal."
Cons: "The airline staff have no sense of time. The flight was delayed by almost an hour."
Cons: "Very very very bad timings of planes everytime. Ridiculous food, worse than prison food maybe."
Pros: "Empty seats"
Cons: "Food, headphones, timings of planes."
Pros: "Price and flight experience"
Cons: "Not much to dislike"
Cons: "Very poor no entertainment and the plane looks veryyy old"
Pros: "All luggage arrived."
Cons: "1-Boarding pass for the 2flights were made in Doha, we were promised front seats as we have an infant, but were seated in normal seats on the kw-Cai leg. 2- I had to pay for accommodation at the hotel during transit, and for every meal. 3- They kept us waiting for 2 hours to move us to the hotel after Doha-Kuwait leg."
Pros: "Worst landing crew"
Cons: "Late to depart (more than 3 hrs from actual time). No clear instructions about the gate. Worst quality of food ever."
Cons: "Didn't like the food"
Cons: "Delayed Bad airport in kuwait Poor lunch in flight"
Cons: "If there was a rating less than 1, I would have given that. Even their flight attendents were rude and spoke only broken english. Poor service and terrible food."
Cons: "The boarding process at Kuwait and at Shannon was poor and there were delays with the boarding"
Pros: "Service , facility and competitive flight rates."
Cons: "Nothing to say negative."
Pros: "Flew on time and reached on schedule"
Cons: "Itinerary did not disclose stop at Ireland. It is important that number of stops are disclosed ahead of time while booking flights. I disregarded many other options to choose one stop flight. Food could be better."
Pros: "Started bit late but that's fine. Flight was new and comfortable. Food was decent"
Cons: "The crew behave not good they treated very poor please improve the food and treating people"
Pros: "Nothing because that old flight nothing is good"
Cons: "In this flight also the crew treating better but no entertainment and food also . They serve too late and everyone feel hungry.them not providing blankets proper please improve service Thanks"
Pros: "Everything was good"
Pros: "Service and comfort great"
Cons: "Toilets at Kuwait airport"
Cons: "The flight from Muscat to kuwait was on a very old plane No intertanment and only one meal choice!!"
Pros: "I apologies but I didn't like anything about it."
Cons: "The micro small seating, the bus transportation, the fact that I was on hold although I had my reservation and this took too long for the staff to arrange seats and fit us in, and the random seating, my mom had to sit between two random men, and I had to sit way back, there wasn't any seat selection options. Last time I will fly on Kuwait Airways, even though I am Kuwaiti."
Pros: "The staff was friendly and the food served was some of the best airplane food I've ever had."
Cons: "The second security check at the gate was very unorganized and took way too long. This process caused our flight to be significantly delayed. The plane was having a lot of turbulence on take off and landing."
Cons: "-unexpected/undisclosed stop over in Ireland for 3 hrs -6 hrs delayed -overhead compartments opening during take off -passengers started get off their seats at landing and crew unable to control them -didn't have record of request for vegetarian meal request (ran out) -entertainment system screen didn't work"
Cons: "Not at all"
Pros: "All nice, clean and tidy. Human and professional approach of the crew."
Cons: "A bit weaker selection of entertainment, but still fine."