Daily cleaning, installation of cabin HEPA filters on flights to Amman
Royal Jordanian, SAUDIA and flynas have waived their change and cancellation fees on flights to Amman Queen Alia Intl. Confirm policies on booking site.
SAUDIA does not allow booking a middle seat on flights to Amman Queen Alia Intl.
The cheapest airline ticket to Amman Queen Alia Intl Airport from the Saudi Arabia in the last 72 hours was 1,599 ﷼ one-way, and 3,745 ﷼ round-trip on the route from Jeddah to Amman Queen Alia Intl Airport. The most popular route is from Riyadh to Amman Queen Alia Intl Airport and the cheapest ticket found on this route in the last 72 hours was 1,109 ﷼ round-trip.
Airlines flying the most to Amman Queen Alia Intl Airport from Saudi Arabia are Royal Jordanian, SAUDIA and flynas.
The distance between Amman Queen Alia Intl Airport and downtown Amman is 30 km.
Amman is served by Amman Queen Alia Intl Airport, also commonly referred to as Queen Alia Intl. The airport code is AMM.
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Scores according to KAYAK customer reviews
Cons: "All ok"
Cons: "Was a good experience"
Pros: "Crew was very nice in business. Very helpful and catering to every need."
Cons: "The entertainment. Hollywood movies were not working."
Pros: "I' not sure which flight this relates to. I've taken economy and business class and clearly the business class is better but economy is fine. The crew were good in both classes and whilst the food in business was better I didn't have a problem in economy either."
Cons: "Check in was fine and very friendly but boarding could be better particularly in business. At Heathrow it was a bit chaotic as all classes seemed to be mixed up so it was difficult for priority passengers such as disabled to get through everyone crowded up to the desks and the same applied for business class as well. The IFE wasn't too bad but it could be better. Bahrain airport is a mess and the boarding gates seem to be more like corridors with seats in them so it's difficult again when they call for business class passengers as unless you are already at the front you have to try to work your way through. I believe the airport is being rebuilt. If so then things will probably improve. I'm not sure why there needs to be 2 security checks within a few yards of each other when transiting between flights. they don't have this problem in Doha."
Cons: "Better coordination between stewards."
Pros: "Nice flight"
Pros: "Pleasant crew."
Pros: "Short and sweet."
Pros: "Good crew , good service"
Cons: "The services could be best."
Cons: "Boarding took too long"
Cons: "the bouth"
Pros: "The airplane was clean an good and the crew was nice"
Cons: "The food could be better."
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Cons: "The men from the crew was not friendly at all"
Cons: "Boarding, crew, seating, bus gate"
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Cons: "Was not a fan of the breakfast offered."
Pros: "Boarding was easy and no delay in departure"
Cons: "The video sound wasn’t working in the return flight from Beirut to Bahrain"
Pros: "The crew are amazing and very needful if asked"
Cons: "The chairs are old and not comfortable at all. The entertainment system does not work well (Sound) and not clear. The head phones are old and the crew collect them way before landing"
Cons: "Good but delayed"
Pros: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
Cons: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
Pros: "Ease of checking, smooth landing, Gold frequent flyer card special preference"
Cons: "The old aircraft which is almost reached its limits"
Pros: "fast boarding, got the luggage quickly."
Cons: "Food was ok but may be improved still specially AVML."
Pros: "The Staff were very courteous and worked efficiently during serving food and prompt when called for assistance."
Cons: "On my way from London to Bahrain the flight was having two toilets in non working condition through out the flight. So only two were operational. Whatever the issue was never fixed till we reached Bahrain."
Pros: "They delivered as requested"
Cons: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"
Cons: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"
Pros: "Everyone was professional and helpful"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
Pros: "Service and comfort"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
Cons: "The plane is too small I couldn't go to the path room because the floor was busy by the cabin crew because of the food and the drink service also the Bahrain air port is too poor regarding Gulf air agents in Manama, this is my last flight with gulf air and I will not recommend to my friends."
Pros: "All but planes were good"
Cons: "add phone outlet to your seat"
Pros: "In general, good and clean."
Cons: "The Food Choices"
Pros: "Nice crew and good service"
Pros: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
Pros: "Good food and entertainment"
Cons: "Crew could be nicer Crammed seats Late"
Pros: "Good film selection, great beverage options."
Cons: "The sandwiches were pitiful. Not enough chicken salad for the bread and egg salad sandwiches for the children was a poor choice."
Pros: "Nothing at all"
Cons: "Attitude of staff at Gulf Air in Manama is rough and don't extend any assistance. Flights delay is very common.....too bad. Will never ever choose this poor Airline again."
Pros: "Crew and seats"
Cons: "Boarding delayed 1 hour and 1/2"
Pros: "Flights were on time."
Cons: "Flight from Muscat to Bahrain was cancelled at the last minute, and I had to call GulfAir to sort it. We had to add another leg to the trip to get to the final location in time. It was a long travel time for a short way to go."
Pros: "Service was good !! Nice aircraft and nice staff."
Cons: "We did not like the via flights, its really too much hectic."
Cons: "Crew was loud not professional."
Pros: "More selection where you can pick and choose your tv shows or movies."
Cons: "Entertainment selection was poor. Only have a few selections on board for a 10 hours fight. Need more movies. Food was okay, didn't get to choose what meal to eat."
Pros: "The security check was horribly handled. There was a chance for missing the flight."
Cons: "We were in row 42 and there were at least 15 rows behind us, and they ran out of chicken option in food."
"They didn’t allow me to fly"
Pros: "Reasonable comfortable"
Cons: "Wider seating would be great"
Pros: "Every thing. Was good"
Cons: "The seat’s"
Pros: "Wonderful trip"
Cons: "A little rough air, but all was good"
Pros: "Good service"
Cons: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Pros: "Crew is ok. Seat was comfortable."
Cons: "Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer."
Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Cons: "No sweets were served in any meals. Not even a chocolate candy."
Cons: "Flight delayed Baggage lost & didn’t receive upon arrival"
Cons: "Food needs to get better."
Cons: "الملاحين غير متعاونيين ويهددون The crew so bad"
Pros: "The aircraft , the cleanliness and the hospitable staff"
Cons: "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Pros: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
Pros: "On-bard meals and service"
Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Pros: "Timing were good"
Cons: "Crew UPLESENT AND UPSET TRIED TO BE UNHELPFUL Diappointed on staff Food was bad. Should give people smaller options but provide something edible"
Pros: "Nothing!! Bad food Bad seats Ride flight attendant Bad service!"
Cons: "Everything Flight attendant was very rude did not serve with any courtesy She took away my food plate while I was still eating!! without even asking g me if she could take it away. Did not serve me the full course of the meal ! This is the service they provided me in Business Class! Please teach your flight attendants proper etiquette towards its passengers the paying customers! I am very unhappy with the overall service!!"
Pros: "Food was excellent! Crew was friendly"
Cons: "Our Chicago to Abu Dhabi flight was delayed by over 6 hours Our Abu Dhabi layover was long, because the airline ended up canceling/delaying the connecting flight"
Pros: "Sitting on a flight for 15+ hours is tough on passengers and crew."
Cons: "Since passengers are flying from international destinations, they should not have to pay for luggage carts - even though they are not clearing customs in San Francisco."
Pros: "Nothing special"
Cons: "food and service."
Pros: "nothing to like about. sorry i wont be taking etihad airways."
Cons: "poorest customer service. my family members, friends and myself wont be taking etihad flight."
Cons: "People sitting in wrong seats and queue jumping"
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Overall great experience."
Cons: "Food was not so good."
Pros: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Cons: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Pros: "Flight service + great deal"
Pros: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Pros: "Amenities package with toothpaste and brush."
Pros: "Blanket was provided."
Cons: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
Pros: "The bathrooms were clean and functioning"
Cons: "- aircraft was small - food plan for vegetarian limited and no fish option - no aerobridge in abu dhabi"
Pros: "Seats were not reclining. Food is not tasty. Boarding is not satisfactory Entertainment is below average movies. Would not prefer to fly again"
Pros: "abu dubai airport transit area"
Cons: "nothing bad that i could found"
Cons: "Food not good. Just one type of food"
Pros: "Best On time/schedule ahead arrival/boarding service."
Cons: "Seating arrangement need to improve on 4 seats rows."
Pros: "Staff was accommodating and friendly."
Cons: "Aircraft condition, smelly."
Pros: "The service was great."
Cons: "The food was not up to the standard"
Pros: "Nothing much."
Pros: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Pros: "Lots of legroom!"
Pros: "Planes were good. Crew was ok. Except Checkin management not bad. There are other better airlines for same price."
Cons: "Checkin problems. They look for means to charge extra for handbag. Their handbag dimensions are smallest than any other airline. A standard carry on strolley will never fit their dimensions as they have it 7cm less in length and they harass passengers to pay for it. Very bad attitude."
Cons: "Some of the crew members are very rude and that really disappointed me."
Cons: "The food wasn't as per standard of such an airline or any other for that matter...."
Pros: "Every thing was good except one thing my wife could not walk and she need weel chair we ask for it but or seets where put in middle and not in special need as it's a bit long flight hir leg became realy bad condition because the space in seets where quiet less by the time we land at airpot situation became very bad so pleas take care of ppl who realy cannot walk now we are in hospital for for more support."
Cons: "Every thing was good except one thing my wife could not walk and she need weel chair we ask for it but or seets where put in middle and not in special need as it's a bit long flight hir leg became realy bad condition because the space in seets where quiet less by the time we land at airpot situation became very bad so pleas take care of ppl who realy cannot walk now we are in hospital for for more support."
Pros: "I really are very satisfied."
"Crew never smile to us,"
"Flight was delayed by 35 min"
Pros: "Nothing it was a terrible Flight"
Cons: "Nothing good"
Pros: "Everything except food"
Cons: "Food variety could be an order improvement add"
Pros: "Amazing crew"
Pros: "ThAt i left erbil"
Pros: "Crew was good, but only so much you can do on a junk plane"
Cons: "The plane could have been better, a lot better"
Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
Pros: "Not much really"
Cons: "Delayed departure; departure fate kept changing; long time waiting on the bus"
Cons: "Flight was an hour early"
Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"
Cons: "Keep it up"
Pros: "Amman airport and staff at ohare airport"
Cons: "Amount of food crew on the plane"
Pros: "Friendlty crew"
Cons: "Everything else"
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "The crew was very hospital"
Cons: "Didn't think of something because the flight was awesome."
Cons: "Every flight we were on was oversold."
Pros: "It is on time. Nice aircraft and crew."
Cons: "The breakfast needs improvement."
Pros: "Flight timing"
Cons: "Old aircraft, very noisy, old uncomfortable seats, food and entertainment"
Pros: "An easy quick trip. My flight was mostly empty at 1130pm."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Crew was nice."
Cons: "The chairs are way too small and very crowded. Not clean, food was bad, and really old movies was a very limited selection."
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"
Pros: "We arrived to Amman safely"
Cons: "Some of the passengers are men from Saudi Arabia and they cannot be next to a woman. The flight attendant was very accommodating to those passengers."
Pros: "Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard."
Cons: "This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it."
Pros: "I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again."
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Cons: "First, I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination! The food was very mediocre, and not much for a flight of over 10 hours. And the movie options were limited, mostly older. The crew never came and offered water between meals - although I did discover we could go to the galley and get drinks. It would have been nice to have that option mentioned. The plane itself was nice, and seating slightly more roomy than other carriers."
Pros: "I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration."
Cons: "The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important."
Pros: "Very enjoyable trip and crew was very polite."
Cons: "The service was rude and they couldn’t give us an explanation as to why we couldn’t ge tvoarding passes when we booked 3+ months ago."
Cons: "After we landed, me and my wife had to wait for 2 hours to get our luggage. Once we arrived home and started unpacking, we realized that the one of the suitecases must have been opened, as we found one piece of a pair of shoes that does not belong to us, one of the plastic bags in our suitecase was torn, my wife’s makeup was thrown apart in the suitcase and 3 of our perfume bottles were missing. I’m not sure if they were stolen or were misplaced during the most incompetent and disrespectful suitcase search ever. We were really disappointed and felt violated."
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Nothing to like on this trip"
Cons: "The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian."
Pros: "The flight was overall great. I very much liked the price, the fact that I was allowed to take two big suitcases, and the sitting was overall ok space wise. The crew was kind and the food was OK. I am very likely to make reservations with this airline in the future!"
Cons: "I did not like the fact that there was no WiFi on the flight. I also did not like the fact that the selection of movies was quite limited and not very recent. Finally, I did not like the fact that there was very little service on the flight. I would have liked to see more beverages (hot and cold) offered throughout the flight, and the clearing of meals done more rapidly."
Cons: "Complex boarding Delay Did not inform us about a stop in canada even we book non stop flight and we surprise in last minuts on boarding that we have to get transit visa or we will not board"
Pros: "The staff were nice and friendly and the plane was clean."
Cons: "There were weird issues. Although the plane was fairly new all three toilet seat lids would not stay upright meaning you had to hold them, which was creepy! There were no paper towels in the bathroom--only tissues. The food was poor and portions small even by airline standards. About 25 of us waited one hour for our bags to arrive."
Pros: "Good service, comfortable aircraft and very good info entertainment"
Cons: "Waiting to take off from Heathrow airport."
Cons: "They lost my bag"
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "ماشي حالها على رحلة قصيرة"
Cons: "المقاعد قريبة على بعض الطائرة غير نظيفة لا يوجد تسوق حر على متن هذه الرحلة وتأخرت الطائرة نصف ساعة للاقلاع"
Pros: "For the first time I was not woken up for dinner"
Cons: "The aircraft is really old..."
Cons: "after one hour delays and half hour flight the rented aircraft had to fly back to the airport for technical issues , the next flight was seven hours later . During this time there was poor communication and terrible service. The inbound flight was also delayed for almost two hours and the same story of bad communication and worse service . I have been flying for a long time with RJ and I can say for certainty that its one of the worst airlines out there. I kept my hope all these years till I finally gave up. They will never improve or learn from their mistakes"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "I realy liked the airport where there are a lot of restorants and caffe and great duty free shops. The lounge is great and its free for master card and american express holder"
Cons: "Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available."
Pros: "The crew and the plan was new"
Cons: "no selection of the food and drinks,"
Cons: "Improvements in everything"
Cons: "It need a lot to improve"
Pros: "The whole experience was pleasant"
Cons: "The boarding process and the gate agent should have much better people skills"
Pros: "The crew was very kind and attentive."
Cons: "We waited over an hour at the new terminal to be bussed to the old terminal where the business lounge was."
Pros: "Crew and plane were great.."
Cons: "Worst transit lounge/airport.... i thought I was back in India in the 80s!!! Same on Saudi and the Saudi Airport!! Never again!!"
Pros: "Was the crew amazing and overall was good"
Pros: "The seats on the plane are fairly comfortable and the meals provided are good. Vanity kits handed out were good too"
Cons: "It starts off with a chaotic luggage check in. No order, the staff take breaks on a whim and leave long queues of passengers waiting to check in their bags. The cabin crew looked rather annoyed at us boarding the plane and didn't bother to smile or greet as we came on board. Since the flight was at 1:30am, we fell asleep almost immediately however the cabin crew woke us up by vigorously shaking my shoulder to ask if we wanted food. The vanity kits were just thrown onto our laps while we slept. The on board entertainment system did not work on the entire plane for the duration of the flight."
Pros: "I don’t like it at all no buddy what to do he’s work I missed this flight coz of the security I passed 2 of them and in the third one I hade liquor from the duty-free so they don’t wanna put my hand back to the cargo"
Cons: "If everybody does his work right and being helpful all this wasn’t happen if they take my handbag and put a number on it or tag and put it to the cargo I wasn’t missed my flight and go to Washington not JFK"
Pros: "water cold"
Cons: "no need more time"
Pros: "All is good thanks saudia airline"
Cons: "Open new airport"
Pros: "Very strict to their timing, huge difference from before."
Pros: "Positive and helpful crew. A few new movies recently released kept me entertained."
Cons: "The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight"
Pros: "Aicraft was decent"
Cons: "They downt know what customer service is all about!"
Pros: "Crew were great, seats were comfy. There eere less than 25 on an over 200 seat flight."
Cons: "The Airport was horrible, like from late 60's of last century in a 3rd world rural terminal !!! They did not offer me an upgrade, even though it was a very empty flight with lots of empty seats in the Business class section !!!!! Horrible..."
Pros: "Crew was very helpful. Nice clean plane."
Cons: "Airport in Jeddah is not good. Bathrooms are way below standard."
Pros: "Arrived in one piece."
Cons: "Dirty plane outside. No in flight entertainment. Saudi flights always delayed in my experience so boarding at takeof time. Crew did nothing above minimum. Jeddah airport old."
Pros: "Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service."
Pros: "Plane was very empty, service was amazing, brand new plane"
Cons: "Was great"
Pros: "Very bad flight , didn’t like the plane, toilets were not cleaned , not much assisted and poor handling by the crew Sine most of the people were coughing, I felt like I was sitting in the hospital"
Cons: "I didn’t like the plane most of things were not cleaned and my headphones were broken the crew was not welcoming Pathetic service This was my first ever flight from Saudi airlines but I am very disappointed so next time will go on emirates"
Pros: "That I’m getting home"
Cons: "Everything- airport plane food"
Pros: "I liked that there was an area for praying on flight. Also, I liked the food."
Cons: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Pros: "I do not recommend anyone to use it."
Cons: "Airlines Airport Employees are unprofessional, rude and untrained. Some passengers were allowed inside the plane to place their own bare feet on the plan walls, others slept on the floor!! Never saw anything like that...Saudis passengers hygiene were awful, smelly feet and strong body odour!!"
Cons: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
Cons: "The saudia app is not functioning well . It gives me massage saying my resrevation did notgo throw then i get an email withh sadad # which dose not work. Then i uesed the desk top site to do the resrevation"
Pros: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
Cons: "The hostesses in the my cabin (our seats were row 55) were extremely cery rude. One of the aged one litteraly acted like she was my mother in the sense of bossing around. They were not attentive to when people called them and they were really very rude to almost everyone that asked them for help. I had a 3 yr old who got tired of sitting so i took him around and took him to prayer area when no one else was there, and they came in telling us that it was not safe and i told them that he just wanted to walk around and we just got here iw will go in 2 mins and they were like no sorry its not safe, something with ocygen and everything and i was like if i pray here then it wudnt be dangerous? And they were like ur baby wont be here. Why in the world will my baby stay at his seat when his mother is away. And then I was really sick that day which is why i was drinking alot of tea that i do not even like, i was only drinking it bez it was hot and they were giving me attitude giving the tea. Also one time they did not have the tea so i asked them to give me hot water and one of them said u have to wait 5 mins when we start serving and at that time i really thought she just did not wanna give it yo me because they were just being mean. I did not know tht genuinly they were refreshing everything, so one of them brought me boiling hot water and then cane 5 mine later with food and taunted me that you did not finish your water. For heavens sake I was not gonna drink boiling hot water, i was waiting for it to get to the level ehetr i cud drink it. Overall extremely very disappointed"
Pros: "Good food n movies, comfy seats"
Cons: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
Pros: "Newer Planes - comfortable seats"
Cons: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
Pros: "Food, cabin crew are very good"
Cons: "Transit in Jeddah..The airport is not organized and the staff too."
Pros: "Too upset to remember."
Cons: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
Cons: "Dear I try to cancal my flight I contect saudi airline they can't cancal it I try online no cancaltion I try with KLM on 24 they reply me on 25 .... I send you Email no reply ..... Or can't go through ...."
Cons: "Food and Jedah Airport"
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Pros: "It was much better than the Washington flight"
Cons: "No head phones"
Pros: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch."
Cons: "Transiting at Jeddah (South terminal) on economy class is an AWFUL experience, I wouldn't wish it on anybody. It's just a small block with 6 or 8 gates inside it which is much too small for the amount of people who wait for those flights. It's really difficult to find anywhere to sit and there's no paid lounge in the South terminal. Facilities are very poor with no WiFi and filthy bathrooms. What's more, all parking positions at Jeddah are currently remote gates, so everybody is bussed to the planes. Hopefully this will all change, at least to some degree, when the rebuilt airport opens."
Pros: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
Cons: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
Cons: "The wait times at the airport were atrocious! Every single checkpoint took more than 25-30 mins to clear. Staff needs to be better trained to handle international passengers. Bilingualism should be implemented or provided to better assist guests that cannot speak Arabic. The final stretch that tested my patience to the max was the last security check before boarding the plane. We were waiting in line to be cleared for boarding for more than 1.5 hrs! Our flight was delayed, the food was served late, it was over heated...in short, everything went downhill from there. Needless to say, will not be flying Saudi Airlines again! I'd rather deal with layovers than poor customer service."
Cons: "The connection was in a different terminal and there was not enough time as the air europa was late and we had to deplane far and had to shuttle to the terminal"
Cons: "Mmmm.. let me see....perhaps ...well I can't think of anything..sry"
Pros: "Easy booking and quick confirmation"
Cons: "Pre seat reservation which left us with no choice of changing seats"
Pros: "No information given about the 90' delay"
Pros: "Decent entertainment options, albeit severely censored."
Cons: "When we got to our seats, we discovered the armrests would not lift between my husband and me. This was only the case for our row and one other. We asked the attendants to be reseated, and they shrugged. My husband found the back row was empty and moved there because the sympathetic attendants on our flight from D.C. to Jeddah offered us that row when the same thing happened on that flight. Just before takeoff, the crew on this flight insisted that my husband could not sit there because it was urgently needed for the crew only and made him return to the row with unmovable armrests. They said nothing to the two Arab men who were not crew but occupied the same last "for crew only" row on the opposite side of the aircraft, which makes me wonder if my husband didn't get a pass because he's black. For entire the duration of the nearly 13 hour flight, the only thing that sat in the row the crew so desperately needed was one of the crew members' bag, which easily could have been place in an overhead bin to allow us to sit there (as the kind Saudia attendants on our prior flight had done to ensure our comfort)."
Pros: "staff were friendly."
Cons: "my flight was cancelled without letting me know the reason, although they offered me another flight (two hours later) but still clear reason should be mentioned. also seat was broken."
Pros: "i had 5 hours lay over at Jeddah airport from midnight to early morning, there wasn't even bench to sit on. When I asked where shall we stay, the guy on boarding area showed me the floor. Also they transport passengers with outdoor bus that i don't have experience in other air ports. The airplane was also accessed outdoor and you have to climb steep lander. VERY INCONVENIENT IN EVERY ASPECT. I WILL NEVER USE THIS AIRLINE AND THE Jeddah CONNECTION NO MATTER IT IS CHEAPER. IT DOESN'T QUALIFY MODERN AVIATION. THE BOARDING STAFF WERE ALSO UNFRIENDLY. BAD EXPERIENCE. I CAUGHT COLD BECAUSE OF STAYING 5 HRS ON THE FLOOR."
Cons: "HOSTESSES WERE FRIENDLY."
Cons: "9 hr stopover in Jeddah because Saudi changed the flight time. Jeddah rated worst airport in the world. So no more Saudi airlines. EVER. thank you."
Cons: "I had a very bad experience with Saudia Airline during my return trip from Jeddah Airport on December 10th they made me missed my flight by not making the calling announcement to ask the passengers to go to the gate by English languish while I do not understand Arabic languish, also they never make a final call by my name while I was sitting near from my gate… They made me sitting at the Airport for approximately 15 hours waiting for other flight in cold air-condition and refused to let me get my jacket from my bag that I never see it until 3 days after I arrived to Abu Dhabi!!! They left me without food or blanket in the cold air-condition during this 15 hours waiting which it makes me very sick with sever FLU caused me to be off work sleeping on my bed for 8 days because of this sickness!!! They made me pay cash for a new ticket saying that they cannot refund my old ticket!!! I will never ever be going to get Saudia Airline the rest of my life and I will never recommend it to any of my family, coworkers or friends. I they want me to reconsider my opinion about them they need to send me an apology letter with the full amount of the ticket that I paid at Jeddah airport to return bake to Abu Dhabi. Very Respectfully Salih Tambil 971-052-667-5098"
Pros: "Nothing to be specific"
Cons: "Things need to be improved 1. Boarding 2. Flight delayed for 40mins 3. Seat comfort is not good"
Pros: "Amazing crew,spacious seating and great service."
Pros: "Quick flight"
Cons: "Overhead space too limited, grumpy staff, bad food options"
Pros: "Very prompt. Nice crew."
Cons: "Comfortable enough seat could be better. Food Entertainment -there was none."
Pros: "the flight was pleasant and the airport terminal was empty. Pure joy."
Pros: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Cons: "Was bad experience from Khi to dxb It was waste fly dubai will never fly with them was too much humid my family vomit too much wait time"
Pros: "There was nothing to like in this flight. Terrible experience!!!"
Cons: "Flight crew was so rude and had no respect for elderly people. Never seen before they were charging for simple drinking water. Flight from Dulles to Dubai was excellent but from Dubai to Sialkot totally different. Shame Emirate Airlines having double standards. You serving and respecting people coming from west excellently but terrible for poor people of Pakistan. Some of them were elderly coming from Umra on connecting flight and air hostesses were almost screaming at them. Shame Emirate Shame."
Pros: "All good"
Cons: "No water service Thats all"
Pros: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
Cons: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Pros: "Leg room was okay on the flight. The meal served was excellent and the portion was just right. It was a nice surprise for a flight of it's length. We were happy with the overall experience of the airport staff and the airline crew. The seating area at the gate was the most comfortable of all terminals we passed through"
Pros: "Fast, smooth, early. Great crew! Great PILOT!"
Cons: "Plane delay due to technical problem. Plane brand new, A/C system problem, apparently never got completely fixed, since cruised at 25K ft only. Food was potatoes + potatoes instead of chicken+beef preordered online."
Cons: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Cons: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Pros: "Friendly flight crew!"
Cons: "Rough landing"
Pros: "Plane was under half full"
Cons: "Boarded on time but sat on the ground over an hour with delay. Food not an option, no water"
Cons: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Pros: "Food and entertainment"
Cons: "I don't get my bag til 7 days after my trip. No one wants to take responsibility on why my bag didn't get to me the day I reached India"
Cons: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Pros: "crew outfits"
Cons: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Pros: "I made it to my destinations (Amman and Dubai) safely."
Cons: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."
Pros: "though we were delayed and had to change the flight r luggage arrived with us"
Cons: "we were trapped on board without ac while still on airport ground without any announcement what was going on after about 45 min. they announced that the ac was not working and they r trying to fix it; still doors locked afterwords they announced that we will be taking another plane 2 hours which made the total delay around 3 hours"
Pros: "It was on time, which is always a good thing!"
Cons: "The check in agent was not very helpful. He said, "Would you like window or aisle?" I said, "Window please". He says, "there are no windows. I can give you an aisle." I said, "but you asked me if I wanted a window." He said, "you are too late" (as though it's my fault... but I was one of the earlier ones at check-in and was not able to check-in online!). He continues, "I can give you an aisle in row 23". I say, "okay". Then after I leave the check-in counter and look at my boarding pass it says I have seat 11B. Neither window or aisle! In addition, I flew this flight as part of an Emirates ticket and it was not cheap, and yet the FlyDubai segment did not include a meal."
Cons: "The price and the service"
Pros: "I like nothing"
Cons: "Even planket on the air craft for the frozen A.c. for old handicap pepole was paid !!! Not only bad survices no any surviced If ane passenger suffocated i think they will request paid bottle of water"
Pros: "everything went fine"
Cons: "food should be included"
Cons: "Simply that was a bus .... not a plane!"
Cons: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pros: "The overall was ok"
Cons: "The return flight was expensive with no luggage allowance. We pay lots of many for one 18 KG. I don't know why 3 tickets not get allowance for at least 21 KG! is that will make the flight go down?!"
Cons: "One family 2 person!!! One in row 20 & the other row 32 very crazy"
Cons: "They did not give us food or drink, , They were selling everything even water."
Pros: "Frequent trips"
Cons: "Comfort, no service, not even tap water!!!!!!!"
Cons: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Pros: "On Time Arrival although we experienced a late departure"
Cons: "Passive agressive crew Entertainment system did not work and the screens do not turn off which made sleep impossible and the glare was a great discomfort when the lights dimmed."
Pros: "On offers their rates are good."
Cons: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Cons: "It is budget so no food, no entertainment. But they even didn't offer water. At least water. Room for legs was too little. Flight it self was good and on time"
Pros: "Flydubai's price and direct flight options to otherwise-underserved destinations are great."
Cons: "Flydubai has the least comfortable seats I've ever flown in. The pitch and width are well below-average. Baggage allowances are low compared to other airlines. This was my 5th Flydubai flight and I have not had an in-seat entertainment screen that worked yet. The food options are limited, and they're usually out of stock."
Cons: "The are so cheap no water to drink"
Pros: "Nothing at all. I've rated the food as OK, but I didn't buy anything."
Cons: "The delay. The cramped, uncomfortable seats. The lack of communication re delay from staff. The disorganised boarding at KTM."
Pros: "really can not think of one good thing that i liked, i really don't!"
Cons: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
Pros: "The staff at Dubai were very helpful and efficient at arranging for overnight hotel accommodation and meals at the airlines expense. I suspect they have had a lot of practice with delayed flights!"
Cons: "1. Fly Dubai flight from Kathmandu was 5 hours late in departing, so I missed my connection in Dubai, had to stay overnight and was ultimately 18 hours late in reaching my final destination. 2. Paying for food and drink (even water!) on a 5+ hour international flight is ridiculous. I don't know any other airline that does this. US airlines on domestic flights at least provide soft drinks, water, tea and coffee and the odd snack free. 3. No entertainment. A big minus on such a long flight."
Pros: "The crews were great on both legs of the flight. Seating was not too bad. When boarding finally started, it was fast."
Cons: "Both of my flights were delayed, and in both situations no one would tell anyone what was going on. Leaving passengers in the dark about their travels is a terrible experience."
Pros: "To be honest nothing in fly Dubai are good"
Cons: "I the foods are very expensive."
Pros: "The only thing that I liked about this flight was the it took off and landed safely."
Cons: "The flight was hot, the attendants were rude, and seemed to feel as though they were burdened a passenger requested something. They did not offer water to anyone (especially elderly people) when the A/C went out. They also lost my bags, and would not deliver them."
Pros: "because of the low class airline I miss my connection to dallas with emirates airline ."
Cons: "Did not like any"
Pros: "Customer Services"
Airlines flying to Amman have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Amman
Masks required on board, masks provided on flights to Amman
Social distancing seating
Middle seats unavailable to book on flights to Amman
Testing for antibodies, testing for symptoms for flights to Amman
Waiving of change fees. Search flexible flights to Amman