I liked that at check in, the supervisor was helpful in getting me my PCR test at the airport before checking in. What could have been better was not overbooking the flights, it was too crowded on the plane. Also the food choices were not good. Or the dessert choices. A better quality meal could be served.
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Staff at check in counter was rude."
Cons: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Cons: "Rude staffs at the check in"
Pros: "Crew members"
Cons: "More comforting seats!"
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Pros: "Not much really"
Cons: "Delayed departure; departure fate kept changing; long time waiting on the bus"
Cons: "Flight was an hour early"
Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"
Pros: "My neighbor"
Cons: "My chair"
Pros: "The aircraft was comfortable and clean."
Cons: "The soap dispenser in the bathroom was broken."
Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"
Cons: "Boarding was vary slow and not on time. We lost one bag."
Pros: "Friendlty crew"
Cons: "Everything else"
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Pros: "The seats, staff and food were great!"
Cons: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Pros: "It is on time. Nice aircraft and crew."
Cons: "The breakfast needs improvement."
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Flight timing"
Cons: "Old aircraft, very noisy, old uncomfortable seats, food and entertainment"
Pros: "Quick boarding and on time departure and arrival."
Pros: "Service and food"
Cons: "Old plane"
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "Great crew"
Cons: "Entertainment is outdated and very limited"
Pros: "The food and beautiful women"
Cons: "The seats"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "We arrived to Amman safely"
Cons: "Some of the passengers are men from Saudi Arabia and they cannot be next to a woman. The flight attendant was very accommodating to those passengers."
Pros: "No thing"
Cons: "The staff"
Cons: "Worst food on long flights.. terrible quality and insufficient"
Cons: "The entire trip from the beginning was a hassle due to a terrible customer service. No help whatsoever."
Cons: "Food, seat and entertainment are awful"
Cons: "The service was rude and they couldn’t give us an explanation as to why we couldn’t ge tvoarding passes when we booked 3+ months ago."
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Non stop service."
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Cons: "The airline canceled my return flight without notice because I did not board an earlier connecting flight."
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "No transit support in delayed flight."
Cons: "The food is poor. It's time to make an upgrade. I think that you have to serve the main dinner at as a second mail."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "The service was good and the seats were a good size for economy. Good selection of in flight movies as well."
Pros: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Cons: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "The crew was very kind and attentive."
Cons: "We waited over an hour at the new terminal to be bussed to the old terminal where the business lounge was."
Cons: "Excellent customer service"
Pros: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
Cons: "They should add one more meal and drinks more frequently."
Pros: "Was the crew amazing and overall was good"
Pros: "I don’t like it at all no buddy what to do he’s work I missed this flight coz of the security I passed 2 of them and in the third one I hade liquor from the duty-free so they don’t wanna put my hand back to the cargo"
Cons: "If everybody does his work right and being helpful all this wasn’t happen if they take my handbag and put a number on it or tag and put it to the cargo I wasn’t missed my flight and go to Washington not JFK"
Pros: "I and other passengers of karachi decided that we will never book saudia arabia airline outgoing flight was quit better but inbound flight was worst than ever even saudia arabia refused to give airport meal in 6 hours stay to the people of karachi"
Cons: "Arabia air should fly on time and give same services as western cities to the flight of karachi Bording must be efficient all the girls are bad mannered on boarding counter"
Pros: "All is good thanks saudia airline"
Cons: "Open new airport"
Cons: "No delays"
Pros: "Entire flight was excellent crew very helpful. We had great experience definitely will recommend"
Pros: "Every member of the crew I encountered was five-star, and went above and beyond."
Cons: "The shuttle between the terminal and the aircraft could be more frequent instead of cramming passengers in and waiting for more to board."
Pros: "Not on time the flight. Delay 30 minutes"
Pros: "The infotainment was good."
Cons: "Be careful the officer at the plane door panicked when he saw that I have 3 miniature alcoholic drinks! He frowned, asked to take them and put my passport data on the computer. It would have been more professional to tell people when boarding that we need to dispose any alcoholic liquor"
Pros: "Yes, cooperative and professional"
Pros: "The flight was delayed 40 minutes."
Cons: "Taking off tomorrow timely."
Pros: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
Pros: "Aicraft was decent"
Cons: "They downt know what customer service is all about!"
Pros: "Crew was very helpful. Nice clean plane."
Cons: "Airport in Jeddah is not good. Bathrooms are way below standard."
Pros: "The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable."
Pros: "Seat comfort and food"
Cons: "Drinks service skimpy - remote boarding a bit chaotic"
Cons: "Male and departurr"
Cons: "Delayed flight from Jeddah as usual."
Pros: "Plane was very empty, service was amazing, brand new plane"
Cons: "Was great"
Cons: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
Cons: "The saudia app is not functioning well . It gives me massage saying my resrevation did notgo throw then i get an email withh sadad # which dose not work. Then i uesed the desk top site to do the resrevation"
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Cons: "Delay after delay. Broken entertainment system"
Pros: "The food was good that's all and the bathroom was clean for business class."
Cons: "Everything else was extremely bad !!!!!"
Cons: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
Pros: "Newer Planes - comfortable seats"
Cons: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
Pros: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
Cons: "I would have liked there to be snacks offered to passengers in between meals."
Pros: "Too upset to remember."
Cons: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
Cons: "My flight was changed to a 10 hour layover in Jeddah after a night flight. The transfer waiting area is too small and there is not even wifi in the whole airport. I got food poisoning the day after my flight too! There was no personal entertainment available on my second flight."
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Pros: "It was much better than the Washington flight"
Pros: "Stay longer than schedule lot of crowds not clean"
Pros: "Really nice crew."
Cons: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
Pros: "-Same as above-"
Cons: "The transit time is rather long to Europe."
Cons: "I searched for a certain date range and a well-priced option came up with vayama . I Bought it. It is probably my fault for not reading the fine print, but the flight I bought was not within the date range of my search and I didn't notice for a few days. I had to pay an additional $150 to change the flight. Never using vayama again, and this reflects badly on Kayak"
Cons: "Flight is delayed too much!!!"
Cons: "The connection was in a different terminal and there was not enough time as the air europa was late and we had to deplane far and had to shuttle to the terminal"
Pros: "comfortable chair"
Cons: "staff , food and baggage service"
Cons: "The flight delayed for more than 2 hours, they didn't provide any drinks or snaks"
Pros: "Forbid is snack for the first three hour delay, then announced a 15 hour delay.. And passengers to hotels"
Cons: "Thier is no organized process for handling flight delayS, Jeddah airport is the worst terminal to depart from never the less have a flight delay at. Passport agents don't know what to do in a reverse process Not enough seats available for passengers to sit on in the terminal ended having me my wife and four children regretting traveling."
Pros: "The seats"
Cons: "The food was ok. I was expecting a bit more freshness"
flight delay for more than 3 hours !!!!
What could have been better is the internet connection, because it didn't work.
Cons: "Thank to all staff"
Pros: "The crew was excellent"
Cons: "Boarding delays, delayed departure."
Pros: "Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation"
Cons: "Poor customer management"
Pros: "Very friendly crew"
Cons: "Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned."
Pros: "the new plane was clean and good, and the food was decent."
Cons: "The flight was delayed from JFK without warning for no apparent reason, the crew from JFK to Kuwait seemed always irritated when we asked for anything like warm water, or headphones."
Cons: "Lots of delays. Transiting via Kuwait was a mess and uncomfortable. I had also paid extra for my seat and they changed it without any explanation. I went for on 11J front of economy to four rows down in a center seat. Again no explanation."
Pros: "Good food and service on the airline."
Cons: "Second security screening unnecessary."
Pros: "I arrived at my destination"
Cons: "The flight was an hour late."
Cons: "Bad time management"
Cons: "I wasn't allowed to board the flight as with my USA passport I could not get a visa on arrival because I have a Qatar resident permit for work. I cannot find out if I can use this nonrefundable ticket on a future flight as Varama will not help me. You seel tickets but provide no support."
Cons: "Asked for wheel chair but not provided"
Pros: "Very little"
Cons: "Almost everything"
Cons: "Very strict in luggage weight. That causes lot of problems. Standard of drinks in the aircraft are not as good compared to Emirates. Standard of food also need improvement. Flight from Kuwait to Lahore had plastic cutllery which is not good for health."
Pros: "Vey comfortable seats, great entertainment system, great in flight crew."
Pros: "That they finally have new planes"
Cons: "They are always LATE!!!!!!!!!!! The crew is rude as hell and the food is disgusting, how can you serve a cold hard sandwich like a rock to your customers! Don’t just upgrade your flights and leave your service downgraded."
Pros: "Every think"
Cons: "Departing and arriving flight both late!!! Two hours late"
Cons: "Missed our request for a veg meal. The flight landed with a delay of 3 hours missing our onward connections. I had to rent a car for my onward journey costing money, time, rest."
Pros: "Flight was good."
Cons: "Crew can be more caring. Could not understand the announcement they were making in English."
Pros: "I enjoyed the KU flight. On Time. Seats comfortable and plane clean."
Cons: "The perm into sandwich. Try just a cheddar cheese spread with crackers. Peanuts, walnuts. Cranberry Juice along with orange"
Pros: "Boarding, crew was smooth and nice"
Cons: "A320 has no entertainment"
Pros: "air hostess"
Cons: "lights were not turned off during sleeping time.I had to request the airline staff to repeatedly do something about it. There was no response."
Cons: "Treatment of the passengers: About 8 were overbooked, kiked out with no respect!!! Saying : you will go tomorrow simply!! I'm a dentist , had appointments for 2 days...they offered 200$!! I said i refuse; they said as you like ( but this is the only issue!!!). So i accepted.. I asked for a flight in the afternoon, they said there was no!!! After stayg 2hrs waitg, insistg, shoutg, begging,we end up with a flight pm!!"
Pros: "Worst landing crew"
Cons: "Late to depart (more than 3 hrs from actual time). No clear instructions about the gate. Worst quality of food ever."
Pros: "Flight was smooth seat turn into a flat bed, snore all the way to Kuwait"
Pros: "Safe flight without any issue, which is the most important of all."
Cons: "In-flight service is very mediocre with most of the cabin crew being unfriendly and showing a disdain for serving. If I have a choice, I would not fly with Kuwait Airways on this route."
Pros: "Crew was very friendly and supportive. They all had a picture with me as I was wearing my Blazer with Guinness world records. I had a great honour. I wish I was also part of that team. You may see me on youtube.com as manjitironman. In a but shell I am very happy and travelling again on 17 June from London to Delhi via Kuwait.....hoping to have the same service."
Cons: "Everything,, crew, food, seats, entertainment and above all the great hospitality."
Cons: "Delayed Bad airport in kuwait Poor lunch in flight"
Cons: "Flight delayed 5 hours . Made no attempt to inform customers . Presentation and quality of food was shoddy for a business class ticket ."
Pros: "Both flights were devoid of passengers. Plenty of empty seats."
Cons: "And here's why. Flight was delayed by 4 hrs departing JFK. Naturally, missed my connecting flight from Kuwait to Dhaka. We had to wait 24 hrs at a dirty, shabby airport hotel. While some guests we're given individual rooms (not at random), all Bangladeshis were told to share rooms. When i refused, the manager behaved rudely. Kuwaits ground and airline staff are the absolute worst I have seen in my 7 years of frequently travelling around the globe. Honestly will never fly their airline even if they pay me. Flight history suggests that they are often late."
Cons: "The boarding process at Kuwait and at Shannon was poor and there were delays with the boarding"
Pros: "The flight was smooth and on time"
Pros: "New planes, better trained crew than last year and convenient schedule and prices"
Cons: "They run out of blankets, crew is sometimes very rude and abrupt"
Pros: "I bought ticket for my mother in law,My mother in law traveled, she said she has no words , she is very impressed with everything"
Pros: "service is good"
Cons: "it was confusing to select veg. meal and i was served different veg. meal than others. It might be due to my selection but I asked if they can provide different veg. meal and they said they will check if they have but no one responded back and I don't believe that they do not have any extra veg. meal which was served to others."
Cons: "The seat. No cushion"
Pros: "I apologies but I didn't like anything about it."
Cons: "The micro small seating, the bus transportation, the fact that I was on hold although I had my reservation and this took too long for the staff to arrange seats and fit us in, and the random seating, my mom had to sit between two random men, and I had to sit way back, there wasn't any seat selection options. Last time I will fly on Kuwait Airways, even though I am Kuwaiti."
Pros: "The staff was friendly and the food served was some of the best airplane food I've ever had."
Cons: "The second security check at the gate was very unorganized and took way too long. This process caused our flight to be significantly delayed. The plane was having a lot of turbulence on take off and landing."
Cons: "5.5 hour delay. Horrible in flight entertainment, screen smaller than my cell phone, not on-demand but running in a loop. Muffin for snack!"
Pros: "Nothing it was a terrible"
Cons: "تعطيل مو تاخير هذا ساعة كامله تاخير كنت حاجز طيران داخلي بعد هالرحله و طارت علي بسبتكم اول مره و ان شاء الله اخر مره اطير فيها"
Cons: "They didnt have blanket to all passenger"
Pros: "Absolutely nothing! The worst airlines I've ever traveled with."
Cons: "Everything!! Food was horrible, service was very bad. Tvs weren't working properly and the aircraft was very old."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Cons: "The flight is delayed for two hours"
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Cons: "Schedule. Crew"
Cons: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Pros: "Bad experience with flynas"
Cons: "Saudia airplanes much better. This is the last time with flynas."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Pros: "So good everything was okay"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Pros: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Cons: "The entertainment in the flight"
Cons: "not delaying 2 hours"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "The crew was very rude. They were not helpful at any stage."
Cons: "Crew members should be trained properly about how to be nice in dealing with passengers."
Pros: "Business class seats are very comfy & dinner on airplane was delicious."
Cons: "They are still using busses for boarding in both Taif and in Dammam airports."
Pros: "Departure was on time. Riyadh airport had good facilities."
Cons: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Cons: "Ethihad Needs to train their employees."
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Timing and convenient. No stops Professional crew"
Cons: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Pros: "Flight late about 30mihutes no explanation"
Pros: "Punctuality, Cleanes, good service, great attendees"
Pros: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "No thing"
Cons: "Late without plogize"
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "No entertainment Untrained crew Lousy chair"
Cons: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."