Business class seats are subpar
All and all it was an easy flight. We were in business class. Strangely, while we were offered some food which we did not want, we were never offered anything to drink including water. The boarding process was a bit chaotic. Everyone had to identify there bags at the plane as a safety precaution which was fine. But the communications about this was non existent. Israel has a very strict protocol for entry. There is an entry form that must be filled in and then, if everything is ok, you get an e-mail approval that you must show to the airline. Instead of asking for this they asked to see our “green passport” which is only a document to be used in Israel. Luckily, we had copies of ours. All of this is not significant. As someone that lives in Israel but love Egypt, I am so happy that we have direct flights now.
Late departure, the plane was filthy since people were dropping lots of trash in the aisle. The bathrooms were almost unusable because people peed on the walls and floor, and left soaked bathroom paper on the floor and toilet. Most people ignored the crew and didn't wear masks, including people who were coughing.
Terrible! They refused to let me board because of new travel restrictions, then tried to charge me an additional 3,000 eu to rebook.
Pros: "Being direct flight"
Cons: "Food, seats"
Cons: "Boarding not good"
Pros: "Crew was good."
Cons: "Business class is very basic. Flatbed seats, but they are side by side, like economy. So if you have a window or center seat, you have to climb over someone to get out to use the bathroom. Very annoying, especially for the person being climbed over."
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"
Pros: "Timing and Food"
Cons: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Pros: "Egypt air is a wonderful company"
Pros: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Cons: "Not charger ports, or entertainment of any kind."
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Pros: "Service was great"
Pros: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Cons: "Food choices. Only two options for lunch unless pre-ordered"
Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."
Pros: "Nice planes. On time. Very friendly crew."
Cons: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
Pros: "Good crew"
Cons: "Entertainment Luggage claim Food"
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Pros: "There were bedbugs on my seat"
Pros: "crew was good and seats was just OK"
Cons: "more leg room"
Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"
Pros: "Quick check in"
Cons: "Chairs legs do not extend enough"
Cons: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane."
Pros: "Food is good. Staff excellent. Trip was smooth"
Pros: "Crew very nice and helpful , boarding also"
Cons: "No entertainment in aircraft or mobile chargers"
Pros: "Wonderful staff really helpful, comfortable seats"
Cons: "Some delay"
Pros: "Comfortable flight, good food"
Cons: "Delays in boarding, unorganized, some grumpy staff"
Pros: "Good seats reasonable service and chk in was easy , food is excellent."
Cons: "Very noisy ."
Pros: "every thing thank you"
Cons: "Great services and very clean air plane"
Pros: "The food was good."
Cons: "Too tight aircraft, noisy and not stable at the sky."
Pros: "Check in online was easy. Check in in airport was nice and easy. Crew was friendly."
Cons: "Delay of the flight around 30 minutes. Entairtainment was poor."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "On time and smooth operation."
Cons: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Cons: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."
Pros: "sincere smile from crew"
Cons: "by force shutting of windows, was boaring"
Cons: "Middle chairs is very narrow"
Pros: "The food is the best I've ever had. Very friendly crew. Entertainment was also great."
Cons: "Nothing really; flight was great."
Pros: "Delayed 1:30 hour"
Pros: "Everything about the Egypt Air flight from Munich to Cairo was great including outstanding service by the crew."
Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."
Pros: "the flight was clean"
Cons: "I wasn't informed at all that I'm required to have a valid visa for the double transit on the trip back, I wasn't warned about, I was denied to board the plane in cairo and I was forced to pay $400 fine to be on a different flight I was on transit for more than 10 hrs as opposed to 2.5"
منتاز المناتيز خدمة جميلة
Internet service very bad and there is no option to refund
Pros: "Crew is extremely friendly"
Cons: "Make entertainment , serve nice food. Seat not comfortable at all."
Cons: "Crew’s were not professional enough"
Pros: "The boarding process was efficient. The crew were friendly and professional."
Cons: "The Entertainment system broke down 3 times during the flight."
Pros: "The plane was very comfortable and the crew were fast and responsive"
Cons: "They searched every bag and person before getting on the plane, the entertainment system is buggy"
Pros: "Not on time the flight. Delay 30 minutes"
Pros: "Everything was absolutely amazing experience"
Cons: "Free wifi access should be given to international passenger at Saudi Airport,"
Cons: "The actual boarding started only 15 minutes before departure, and the flight was 30 minutes late on take off. However, the captain made up the delay and we arrived 15 minutes before scheduled arrival time."
Pros: "thank you"
Cons: "hi all"
Pros: "On time Cleanliness"
Cons: "Seats have thin padding with vinyl covers like bus seats. Rather than serve snacks, they set the cart in front of the emergency exit (!!) and made it self-serve. Most of the people on the flight are from countries where people do not queue, so it was a scrum. I've done this flight three times in the past four months. The movies haven't changed AT ALL. I was seated next to two terrible, nasty little boys who were apparently flying unattended! Isn't there a policy for children traveling alone? More to the point, they were literally wrestling at 3 am and infuriating everyone within earshot, yet the crew did nothing. An omelette is not folded scrambled eggs. If you fly through Saudi Arabia, you have to claim your baggage, take a 20 minute BUS ride between terminals and then check your bags again. Ridiculous."
Cons: "Some crew are helpful some are lazy"
Cons: "Delay, 2 times"
Cons: "The crew was not good and professional"
Pros: "It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you."
Cons: "Nothing really. Thank you."
Pros: "Very bad customer service Saudi Arabia"
Cons: "After 12 hours flying we landed ro go to the flight going to Cairo the staff at riyadh are main rude careless helpless not understanding what is maining long trip they treat my wife as maid"
Pros: "Not much."
Cons: "Because I booked thru Kayak, Saudi would not allow internet access to my record. This meant my frequent flier info was not in my record and my seat was assigned at the airport. So instead of a seat near the front of guest class I was way in the back. SAUDIA is notorious for lots of children and babies on their flights. I had a 5 year old kicking my seat all the way, even after being asked to stop."
Cons: "The saudia app is not functioning well . It gives me massage saying my resrevation did notgo throw then i get an email withh sadad # which dose not work. Then i uesed the desk top site to do the resrevation"
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "The free miles"
Cons: "Boarding crew was not helpful & food was bad"
Pros: "Great food, friendly staff."
Cons: "They check your ticket way too much for my liking, it is very repetitive."
Pros: "Im a 6'3 guy, so let room in economy class was very important. The economy class was very comfortable and spacious for a 12hr flight. The food was good and the customer service was top notch. No complaints. I would definitely fly Saudia Airlines again. Thank you!!!"
Pros: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Pros: "On time Comfort"
Cons: "Use bus to transfer passengers from terminal 1 to terminal 5 and the same thing when u return back .. 45 m waitting for our stuff . there is no more space from Imegration and custom ."
Cons: "The checking crew at checking kiosk...didn’t know what they were doing when it came to visa permits or airline employee benefits."
Cons: "The take off and landing was so difficult and there were too much pressure. The fly attendants were not very friendly with the kids."
Pros: "Food was good, the cabin crew were professional and friendly."
Cons: "The intro video said laptop charging is available however, the sockets supported only USB charging."
Cons: "Crew was grouchy. The food was over cooked."
Pros: "The trip is pretty good but the movies need to be increased and the food needs variety."
Cons: "Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english."
Cons: "Bad smell. Broken elements"
Pros: "Crew members behavior."
Cons: "This airline is not spending enough on customer services . They have low quality food and cheap drinks. My flight from Dhaka to Riyadh in Saudi Arabia was an 6 hour flight during the flight I get hungry and I asked cabin crew members to Have some snakes unfortunately they replied me we dot have any meal we only have some snakes. It was horrible experience for me to stay hungry. I was traveling business class and I asked them to have some drinks but they told me we don’t serve any alcohol. No food No alcohol No good music I will not suggest anyone to board this airline."
Pros: "My first Saudia flight was with an older plane with crummy business class seats and a flight crew that was so-so. This flight was a delight. Great cabin crew, lovely aircraft, good food.l I really enjoyed it."
Pros: "I would like my refund from Saudi, or another flight to a destination of my choice in business class!"
Pros: "The seats were comfortable as they were in Boeing 787 Dreamliner."
Cons: "The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. For a domestic flight, the food was just a cheese sandwich. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. The entertainment screen was always lagging and ads are everywhere."
Pros: "Treatment of the Crew"
Cons: "Small airplane, food there is no entertainment ."
Cons: "Air conditioning was not working at all. Air craft had a technical issue and they still took off knowingly from the previous flight that the air conditioning is not working. The flight was delayed 4 hours and there was no compensation."
Pros: "The crew were helpful The seats were far from each other The food was good"
Pros: "It was the best trip I ever made, everyone was very helpful and friendly"
Cons: "I NEVER write reviews but HORRIBLE SERVICE HORRIBLE CREW overall would NOT recommend."
Cons: "The bus shuttle at LAX jammed passengers in a single bus where most of passengers were families!!!!"
Pros: "Crew was very good and extremely helpful and efficient"
Cons: "Boarding was too slow due to multiple security checks Seats were worn out and very uncomfortable Entertainment system was not working"
Cons: "The food selection was awful. The quality of the meal was very poor. Boarding - It took over an hour to get through Beirut Passport Control. In Beirut there were three security checks and then at the gate a gate agent questioned me on whether I had food in my carry-on bag. I had none, but what if I did? Why should he care? On the jet way a Saudia crewmember hand sorted through my luggage and others checking for what? I had no contraband. We know where we were headed."
Cons: "The flight was delayed, and it took more than an hour to get my luggage."
Cons: "The connection was in a different terminal and there was not enough time as the air europa was late and we had to deplane far and had to shuttle to the terminal"
Cons: "Delayed departure, grumpy cabin crew staff. Asking for water on the flight obviously is an irritating matter for the cabin crew! Fake smiles are not welcomed. If their unhappy with their work they should leave!"
Pros: "staff were friendly."
Cons: "my flight was cancelled without letting me know the reason, although they offered me another flight (two hours later) but still clear reason should be mentioned. also seat was broken."
Pros: "the minute you get into the plane, the good stuff starts. :) (Business Class)"
Cons: "Borg El-arab airport was a nightmare.. many flights at the same time turn the airport into a mess! delays at the security gates, baggage belt is not working, staff are fighting with each other, ..etc"
Cons: "Had asked for wheelchair which was not provided in Kuwait City"
Pros: "crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does."
Cons: "better service, care, follow up. kuwait airways also lost my luggage."
Pros: "Boarding time, crew was smart, and food was good !"
Cons: "Maybe more movies in French or just the subtitles."
Cons: "Waiting time"
Pros: "Hi, We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation."
Cons: "Customer care & poor management"
Cons: "Not really"
Pros: "Flight attendants were very friendly and helpful. Food was plentiful. Tea was hot!"
Cons: "Movie selection was limited. Could not find post cards at the airport."
Pros: "Staff was polite and courteous. Counter service was efficient as well."
Cons: "Nothing this time."
Cons: "Economy class seats are not comfortable. Cabln crows are not friendly I have"
Cons: "Veggie food could’ve been better and better movies could’ve been added to entertainment part"
Pros: "Served a meal instead of just peanuts. Great entertainment that you can start to watch as soon as you get in your seat."
Cons: "Boarding was a bit behind and they did not post or announce a delay. Passport control at the Airport was way too long and baggage claim never showed where my bag was supposed to drop. I found it eventually. An exit row did not seem to give you any more space like on US carriers."
Pros: "food onboard good."
Cons: "Flight attendants very RUDE! no patience dealing with passengers shouting at passengers do not help"
Pros: "Trip and crow was very good"
Cons: "Flight delayed without any announcement that cost me a car reservation"
Cons: "I wasn't allowed to board the flight as with my USA passport I could not get a visa on arrival because I have a Qatar resident permit for work. I cannot find out if I can use this nonrefundable ticket on a future flight as Varama will not help me. You seel tickets but provide no support."
Cons: "The food was ok.the bread was stale and cold.should serve it hot. No blankets were given.bathrooms were uncleaned.out of soap n tissue roll once was hanged out.the kuwait airport is pathetic.has all the bathrooms on the lower level far away from the prayer rooms.uncleaned. i dont wanna say more..hire more professionals to work for the airport"
Cons: "Seats aren't comfotable."
Pros: "In-flight comfort and food were excellent. Entertainment system was good too, even if not as extensive as in some other airlines. The staff were also polite and helpful."
Cons: "Flight from NYC to KWI was delayed by 6 hours. Boarding was disorderly (no seating zones assigned, resulting in a large number of passengers crowding near the gate at the time of boarding). Thankfully I didn't miss my connecting flight."
Cons: "The logistics of stopping to refuel in Shannon and then having everyone go through security was ridiculous. When I’ve flown Emirates and there is a stop to refuel, there was no security. In Shannon many people, including msyelf, had to throw away carry on items because of Shannon’s policies. Also, the length of security lead to our outbound flight being delayed. Second, I was sitting next to an extremely overweight individual who Kuwait should have accommodated with more space and thereby giving me more personal space. In flight entertainment was also minimal."
Pros: "The pilot is excellent, smooth landing i didn't feel the touch of tires over the land."
Cons: "Boarding was too bad and not organized."
Pros: "By mistake i booked for a wong date (instead of September it was December) they changed the booking without charging me)"
Pros: "Comfortable seats with enough space for legs for a long journey"
Cons: "Frequency of servings should be increased on long hours flight time"
Cons: "the flight was delayed and the passage from Kuwait airport to hotel was very bad experience from Gate 9."
Cons: "Departing and arriving flight both late!!! Two hours late"
Cons: "We asked for wheelchair access. At the Kuwait airport the crew was not very interested to help though."
Pros: "Flight was on time"
Cons: "Cabin crew did not check for seat belt or seats in upright position, they asked us to stow the tv while two seats away the tv had not been stowed throughout the flight Several times we put on the help light the response was not prompt specially we needed help for our enfant"
Cons: "The seats were the most uncomfortable, never have we felt so much discomfort, even after the first hour, also one of the male attendants was very condescending with all the passengers"
Cons: "Rude crew No food No mango juice Only fish no other stuff my son don't eat fish he stay without food"
Pros: "Facilities on the hold wasn't that good"
Cons: "No reviews form me"
Cons: "Treatment of the passengers: About 8 were overbooked, kiked out with no respect!!! Saying : you will go tomorrow simply!! I'm a dentist , had appointments for 2 days...they offered 200$!! I said i refuse; they said as you like ( but this is the only issue!!!). So i accepted.. I asked for a flight in the afternoon, they said there was no!!! After stayg 2hrs waitg, insistg, shoutg, begging,we end up with a flight pm!!"
Pros: "FLIGHT AND STAFF OVERALL SATISFACTORY"
Cons: "FLIGHT WAS DELAYED NO COMMUNICATION ON EMAIL AND BY SMS"
Cons: "Waiting time in Kuwait airport was very boring as no internet access available."
Pros: "The seat"
Cons: "I had an issue with booking and it seems that it was cancelled however the did reinstated me after two trials"
Pros: "The crew were really friendly and the food was great!"
Pros: "Must remember that a safe flight outweighs anything else on the flight."
Cons: "Quite surprisingly, this leg of journey was not expected as it turned out. I always thought that US bound flights, no matter where they are flying from, are top notch. Unfortunately, in-flight service was very mediocre with rough, impolite and unfriendly eastern European stewardesses on flight ( they still need to come out of the behaviours of their Communist cultures which made them what they are). Again, food and beverage services were not the best. Airlines must make it regular practice to serve water frequently on long haul flights like these. Wouldn't probably fly with Kuwait Airways again unless really have to. The Kuwait Airport is not that organized for transits."
Pros: "Wide leg room, big screen"
Pros: "Both flights were devoid of passengers. Plenty of empty seats."
Cons: "And here's why. Flight was delayed by 4 hrs departing JFK. Naturally, missed my connecting flight from Kuwait to Dhaka. We had to wait 24 hrs at a dirty, shabby airport hotel. While some guests we're given individual rooms (not at random), all Bangladeshis were told to share rooms. When i refused, the manager behaved rudely. Kuwaits ground and airline staff are the absolute worst I have seen in my 7 years of frequently travelling around the globe. Honestly will never fly their airline even if they pay me. Flight history suggests that they are often late."
Cons: "The boarding process at Kuwait and at Shannon was poor and there were delays with the boarding"
Cons: "Customer service was worst.. They need to improve a lot on this.."
Cons: "No entertainment. boarding was shabbily planned. not good for people with disability, children strollers"
Pros: "Food is better than Air India good crew"
Cons: "-entertainment system is worse -toilets are not stocked well"
Cons: "They cancelled the flight"
Cons: "The seat. No cushion"
Cons: "It's full of transit passengers which makes delay and noise."
Pros: "The staff was friendly and the food served was some of the best airplane food I've ever had."
Cons: "The second security check at the gate was very unorganized and took way too long. This process caused our flight to be significantly delayed. The plane was having a lot of turbulence on take off and landing."
Pros: "The crew was very helpful and friendly."
Cons: "The airline, however, is utterly the worst. I mean that very factually - no exaggeration. Kuwait Airways is the worst airline on the planet."
Pros: "TVs were working"
Cons: "Food was average. Had a 20 min bus ride to get to flight location. The airport had very small waiting areas which were overcrowded and inconvenient."
Cons: "TV didn't work, seat wouldn't move back"
Pros: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Pros: "Easy check in, less crowded, exclusive airports (both in kuwait and dubai)"
Cons: "Seat space and entertainment"
Pros: "Nice crew"
Cons: "The waiting time in the cold area just in front of the door of the plane."
Pros: "I don’t know but plan looks a little bit big we had it more room. Crew was very nice even they can’t speak urdu Pakistani. But over all it was good. Thanks"
Cons: "If you can try to hire atleast 1 bilingual person who can speak their local languages, like urdu pakistani hindi or any other language."
Cons: "Reduce the fare"
Cons: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Pros: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
Cons: "Nothing I can say.It meets my satisfaction."
Pros: "The crew was nice."
Cons: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Cons: "The crew are extremely rude"
Pros: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Pros: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Cons: "Nothing really."
Cons: "This one has multiple problems: 1. First no one clearly tells you where to go for FlyDubai flight and you really have to fight your way to get this information. 2. Then when you know that you have to go to terminal 2 for this flight, it takes them minimum 45 minutes to transport you from emirates terminal to terminal 2. 3. FlyDubai staff in general is less courteous and cooperative than emirates. 3. T2 is minimally maintained terminal with even basic amenities missing in some parts of terminal. 4. It also feels less secure."
Cons: "Many people on board were watching video without headphones. It was very annoying and hard to sleep."
Cons: "Lack of luggage access"
Pros: "Short stop over, direct flight"
Cons: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Pros: "Quick service"
Cons: "Small plane, uncomfortable seats, bad food"
Pros: "Fast, smooth, early. Great crew! Great PILOT!"
Cons: "Plane delay due to technical problem. Plane brand new, A/C system problem, apparently never got completely fixed, since cruised at 25K ft only. Food was potatoes + potatoes instead of chicken+beef preordered online."
Pros: "Everything was great"
Pros: "Friendly flight crew!"
Cons: "Rough landing"
Pros: "Flight was smooth"
Cons: "Behave of cabin crew. They are very biased and racist"
Cons: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Cons: "No leg room. Did not even get a cup of water without paying. No entertainment without paying."
Pros: "I didn't find anything to like"
Cons: "Every thing is bad and I'll give you the details : 1- the plane is really small and with a full smelly passengers. 2-the seats are really bad and you can literary remove the cushion. under you. 3-bad crowd management from the crew. 4- a half hour delay. 5-a bad takeoff and a really painful landing. 6-they tried to move me because of a family. 7- the AC does not work fully. 8- the food is extremely bad and hard to eat & chew. 9- the luggage took a long time but to be fair that's not their fault. And the list goes on and on and on. I highly recommend to take a different airline."
Cons: "no screens bad AC bad food"
Pros: "though we were delayed and had to change the flight r luggage arrived with us"
Cons: "we were trapped on board without ac while still on airport ground without any announcement what was going on after about 45 min. they announced that the ac was not working and they r trying to fix it; still doors locked afterwords they announced that we will be taking another plane 2 hours which made the total delay around 3 hours"
Pros: "We are arived safe"
Cons: "The attitude of the crew it was bad and the comportment very ignorant"
Pros: "Nothing. Zero."
Cons: "We stood on a bus for 15+ minutes waiting to board. We boarded, crowded plane with small space, and now my luggage is lost. I paid a lot of money for my business class ticket on Emirates only to have a second flight that was terrible in every way. No one seems to care where my bag may be- I am trekking in 2 days and I have NOTHING to use!! I’ve called every number I can find and emailed fly dubai- each person had shown very little care and not one person can even tell me if my bag left Dallas. Unreal."
Pros: "Nothing at all."
Cons: "- flight late one hour. - A/C of the plane was too warm. - food too poor and I don’t have a problem with the payment. - cabin crew not helpful at all."
Pros: "a good service"
Pros: "The only thing negative on my trip is flydubai terminal"
Pros: "i liked the fact that you showed my destination along the way!!"
Cons: "Simply that was a bus .... not a plane!"
Cons: "I prefer to have all misc costs incorporated into the ticket, the nickel and dime adds is aggravating."
Cons: "The tv didn’t work and the seats were not comfortable at all."
Cons: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pros: "Nice FZ team fast and responsive"
Cons: "Not organized crowd and FZ team not capable to organize the change of seats"
Cons: "Crew was very polite. No complimentary entertainment for such a long flight. Entertainment consoles put off lots of heat and not consistently working."
Cons: "The restrooms at in Dubai are terrible"
Pros: "The flight from Kuwait to Dubai was great. On time and well organized."
Cons: "As a frequent traveller I understand that delays are just part of air travel. However, my flight from Dubai to Kuwait on Fly Dubai demonstrated just how disorganized and bungled an airline can truly be. The aircrew and staff did their best under incredibly stressful circumstances and were incredibly professional. However, I have never seen logistics messed up so badly. It would be one thing to cancel and reschedule a flight for later in the day but to leave people stranded for 4 hours on the Tarmac, to take them off the plane and go back through screening to wait again at the same gate with no answers or announcements is just horrible mismanagement. My flight left 8 hours after its scheduled departure but the only updates we got were "15 more minutes", "20 more minutes", etc. while we queued up for HOURS. In the future, I'll pay the extra money to never fly with them again."
Pros: "really can not think of one good thing that i liked, i really don't!"
Cons: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
Cons: "Arrived 40 min before flight and was denied access. Lost my first plane."
Pros: "This flight though it does not have the reclining/bed seats was such a relief after the previous Emirates flight. The crew were so incredibly nice and helpful."
Cons: "No reclining/sleeper seats in business class."
Pros: "To be honest nothing in fly Dubai are good"
Cons: "I the foods are very expensive."
Pros: "Option to buy food. 30 mins only from Dubai to Doha"
Cons: "Delay in take off by about 30 mins. Ground services in Dubai sucks and you are treated like low/no class passengers if you fly with other airlines apart from emirates. Transport bus from Term 3 to Term 2 via Term 1 make extra stops as per driver pleases. This would be last time I go via Dubai on other airlines non Emirates. Toilets in Term 2 also sucks and would rather go on the plane...."
Cons: "You had to pay for water and they left the lights on all most of the evening flight. Rough flight."
Pros: "Flight was on time. Crew handled a dispute between two passengers effectivley and professionally."
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Pros: "The crew in the aircraft were good but the ground services were poor"
Cons: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Cons: "Comfort and food"
Pros: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Cons: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Pros: "Friendly staff. Comfortable plane"
Cons: "Delayed but only 15 min"
Cons: "1 hour delay nearly cost me my connection no assistance provided"
Cons: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Cons: "Crew was rude to all passengers"
Pros: "timing of arrival"
Cons: "seating not comfartable amount paid for ticikts were expensive for services offered / meals should be free airplane air condetioning was bas for etire flight / it was hot ( speaclly for someone with bood pressure)"
Pros: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Pros: "Please return my money."
Cons: "Please return my money."
Pros: "Ontime departure and arrival. Friendly crew. Comfortable."
Cons: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Pros: "The price"
Cons: "The mass"
Pros: "Easy flight and friendly staff."
Cons: "delay, onboard service"
Cons: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Pros: "I got to my destination safely"
Cons: "No free drinking water considering it wasn't really that cheap of a flight to say it budget airline"
Cons: "Almost one hour delay to board and take off!!!"
Cons: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Cons: "We were delayed 7 hours without any explanation or compensation or apology."
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "Reasonable drink choices"
Cons: "Where is ayran?!"
Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Cons: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Pros: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Cons: "The flight was only hour and 30 min, so I have no criticism for this flight"
Cons: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Cons: "I want to make change flight but they where not helpful"
Cons: "Late in time"
Pros: "Flight crew"
Cons: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"
Cons: "There was no entertainment and no food"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Cons: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"
Pros: "Delay for one 1.15 hours causes losing our connection in Istanbol,resulting waiting for another 7 hours to catch next flight.."
Cons: "Respect your flights and people time.."
Pros: "After my entire nightmare the flight attendant gave me a free coffee."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
Cons: "The crew conducting the extra security to Tel Aviv did not announce that everyone had to go through the extra security check. People just haphazardly asked or found out from someone else that they had to comply. The checked some passports and tickets prior to the flight to help in boarding but it was a mess. At one point they held the buses because they lost a passenger associated with a ticket and were yelling inside the bus looking for her. Never experienced such disorganization."
Pros: "The staff were all pleasant."
Cons: "Checking in was extremely slow."
Cons: "I had a connecting flight to Oslo (Same reservation number) Dubai-Istanbul-Oslo The first section was 2 hour late and I lost connection. almost arriving to Istanbul the crew told the it was 40 min delay (First lie). The land personal also lied. They offered to pay for the visa to turkey (As i originally do not need) they did not. They say They will provide a 5 star hotel it was a Holiday Inn. The transport next day almost do not make it on time.... It was a terrible experience. I had another flight connection to Iceland but as it was not their company they did not care. The next day here is no iceland flight so I need to loose another day and pay the second company penalties for the change. Pegasus is routinely late!! Y can relate several problems of other passengers I witness. They also lied saying the problem was air traffic (the maximum time a plane can order to circling in the air for a chance to land is 45 min but we did not). TERRIBLE."
Cons: "The layover time in a very small airport (sabiha), but i knew about it beforehand."
Pros: "I made it where I was going. Seats were no more uncomfortable than any other 737."
Cons: "The boarding process is horrendously slow. It took about 1 hour to board."
Pros: "Nothing was good with this airlines"
Cons: "Flight time always delay. Bad dealing with customers. Double check the baggage weight in the counter and while boarding. Checking the hand baggage weight before getting into the plane. Shouting the passengers with bad words. I will never flight with them again."