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Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area

Chaos at the gate while boarding - no clear signs or announcements

I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.

Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!

Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.

Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.

Enough vegetarian food was not available on the flight for all vegetarian guests on the plane. Crew did not adequately handle this experience

Worst ever. No assistance and communication from Emirates crew. No visibility of when the flight is flying. Couldn’t understand if we can go to lounge to take rest. Emirates system at a certain point said flight is not operating and suggested to take the next flight and in few minutes it suddenly opened the gate for boarding. unsupportive and rude crew. Worst experience ever. Flight was delayed by 5 hours so need the compensation for that.

Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.

Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.

The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. No TV either. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that

I bought a full price ticket for business class on kayak and my seat selection was not Included, I had to pay more and WiFi for example was not Included in my seat. My travel companion who bought his ticket for the same business class price had these features included in his ticket therefore I am not happy with my purchase via kayak.

They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far

Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.

Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.

This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.

Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.

Etihad flight sector is a local . .give the same quality upto destination

Paid for the seat 17D. I found that that seat has no lean back facilities

Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)

Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!

No food/drinks included for BOM to BKK I paid 675£ for LHR-BOM-BKK (return) flight.

Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect

Flight was delayed and due to this we almost miss the connection flight

Not professional and didn’t know about double seat even when I paid for it and have a confirmation. Lack of comms between teams.

Boarding is becoming a hassle with Indigo nowadays, particularly if you are placed towards the front. The overhead luggage trays are either packed with flight equipments or already loaded by other passengers. So, if you are on front rows, your luggage may eventually end up towards middle. Food quality is going down by day. The only good element of being on time is also shaky nowadays.

Flight was delayed and also lots of mosquitoes on the flight

Two times the gate was changed and flight got delayed

I did not have WiFi on the flight in business class. This was a problem on a long 15 hour flight. I had important work to do and was unable to do it. This resulted in loss of productivity .

The quality of service in AI Express was much better than Air India

Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.

I paid $110 for a seat located at the start of a section and therefor would not have a chair in front of it, but this is not what I received. The floor plan was different from when I booked my ticket. This is very disappointing and my money needs to be returned.

When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!

The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable

Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.

Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff

Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.

Poor behavior by ground staff in Mumbai. Very harassing. Initially they did not let me board with my little violin. They do not have the correct information. No concept of hospitality. The food on the flight was not good.