The crew was good. The change in the schedule delayed our connecting flight from JED to DMM for more than 10 hours. I had to schedule my important meeting early morning. SAUDIA is not helping to reserve other available flights as this delay was their mistake and we paid the penalty without any care to satisfy their customers. It will be the last time to travel with SAUDIA and I will post this story everywhere to tell all passengers the risk they need to take if they book via SAUDIA.
It was excellent experience. The only disadvantages is you have to walk to the gates in long walks. There no golf cars to transfer passengers.
This is a short flight. I was lucky there were few kids on the flight and it was quiet throughout the trip!
Cons: "It need a lot to improve"
Cons: "The food could be better."
Cons: "Boarding & deplaning for Business class should be priority. Baggage claim also should be priority. Currently there’s no difference between business and economy classes"
Cons: "The offerings of the snack is very cheap"
Pros: "Good flight with good crew"
Cons: "Air conditioning was poor"
Cons: "Saudia always delayed always"
Cons: "No wifi. Out of order"
Pros: "Nothing. Absolutely nothing."
Cons: "I've done this flight. It's 45 minutes. Both times we were 45 minutes late taking off. No apology, no sense of urgency."
Cons: "The first and final call was announced but no one guide people to go to the counter and no one was there. Then suddenly they said the gate is closed and did not accept to wait for few minutes"
Cons: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Cons: "The crew was not good and professional"
Cons: "Male and departurr"
Cons: "The flight was late"
Cons: "Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding."
Cons: "Delayed flight from Jeddah as usual."
Cons: "تم الاعتذار عن تقديم الكافيه"
Pros: "Nothing just it’s been delayed for 3 times and the airport was so fu*** bad"
Pros: "Nothing at all"
Cons: "The stop was 7:30 hours and next flight got delayed for another 2 hours since the flight captain didn’t arrive from Jeddah airport. The airport crew were not able to answer what was the schedule which kept all passengers in a dilemma. I will never take a risk and reserve SAUDIA for international flights."
Pros: "The flight attendants were very helpful."
Cons: "This flight was delayed 4 hours due to "technical problems", which is understandable, however, during those 4 hours the passengers had no information. The flight information on the screens would say "go to gate", "last call", etc, several times, but they weren't boarding, they didn't even have a gate assigned to them! Passengers just stood around confused for many hours. This at Jeddah's King Abdulaziz Airport, by far the worst airport I have ever been at in the world."
Pros: "That I’m getting home"
Cons: "Everything- airport plane food"
Pros: "Flight was on time"
Cons: "Seat comfort (old) Food (bald and unappetizing) Crew use passengers’ overhead to stow their luggage."
Cons: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
Pros: "Very bad customer service Saudi Arabia"
Cons: "After 12 hours flying we landed ro go to the flight going to Cairo the staff at riyadh are main rude careless helpless not understanding what is maining long trip they treat my wife as maid"
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Cons: "2 hours delay sitting in flight with no response from Crew. Turns out Pilot was late as he was flying in another plane..."
Cons: "Terrible aircraft, weak AC & HVAC. Two hours delay in a 50 minutes flight!!"
Cons: "تجربة جديدة وممتازة"
Pros: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "Late as usual"
Cons: "Dear I try to cancal my flight I contect saudi airline they can't cancal it I try online no cancaltion I try with KLM on 24 they reply me on 25 .... I send you Email no reply ..... Or can't go through ...."
Pros: "Not much"
Cons: "Food terrible little and no taste."
Cons: "Bad smell. Broken elements"
Pros: "I like many services provided by Saudia"
Cons: "Cleanliness on board Is a major and repetitive issue. The land services never implement the zones system and calling everyone at the same time make it useless to be skypriority member."
Cons: "Had to make an emergency landing in Riyad for some reason, which delayed the flight for over an hour."
Cons: "Delay at the counter to get the boarding pass. I have checked online and also I had to use the long lane. Moreover, the space between seat rows was too tight and I couldn’t sleep."
Cons: "Boarding process is disorganize ... business class first class all together"
Pros: "The worest flight in my life"
Cons: "Food awful. Total retail Value < &1."
Cons: "The way they delt with the issue of flight delay, it was unprofessional"
Boarding the flight was horribly slow. Since this is a smaller aircraft, Folks trying to find space in overhead cabins were blocking the rest of passengers from boarding the flight and it took for ever board the flight. I wish the crew were more effective in sorting out this issue. At Dubai, this flight doesn’t go to a terminal and is parked in the tarmac. I had to take 2 shuttle buses ,which took 30 to 40 minutes along with being asked for passport and boarding pass more than once before I could get to the gate for my connecting flight. Seats don’t have a display for entertainment. When I happened to connect my phone to onboard wifi, it appeared like it gives you options to watch movies on your device. There was no mention of this or any announcements about this feature from the crew. In order to keep costs low, corners are being cut when it comes to the overall flight experience. FlyDubai will surely not be my preferred flight from Chennai to Dubai.
Pros: "Nothing to be specific"
Cons: "Things need to be improved 1. Boarding 2. Flight delayed for 40mins 3. Seat comfort is not good"
Pros: "Quick flight"
Cons: "Overhead space too limited, grumpy staff, bad food options"
Pros: "Crew, food and seat were all perfect."
Cons: "The plane was very very cold."
Pros: "It flew and landed fine"
Cons: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Pros: "Very prompt. Nice crew."
Cons: "Comfortable enough seat could be better. Food Entertainment -there was none."
Pros: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Cons: "Was bad experience from Khi to dxb It was waste fly dubai will never fly with them was too much humid my family vomit too much wait time"
Cons: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Pros: "There was nothing to like in this flight. Terrible experience!!!"
Cons: "Flight crew was so rude and had no respect for elderly people. Never seen before they were charging for simple drinking water. Flight from Dulles to Dubai was excellent but from Dubai to Sialkot totally different. Shame Emirate Airlines having double standards. You serving and respecting people coming from west excellently but terrible for poor people of Pakistan. Some of them were elderly coming from Umra on connecting flight and air hostesses were almost screaming at them. Shame Emirate Shame."
Cons: "One of the worst flight experience I have had. both website and boarding pass say go to terminal 2 but flight is actually from terminal 3.no offer of assistance, no offer of how to get to terminal 3 . Rude ground staff with zero ability to manage the complaint process."
Pros: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
Cons: "Many people on board were watching video without headphones. It was very annoying and hard to sleep."
Cons: "Lack of luggage access"
Cons: "See above"
Pros: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Cons: "The food was plain. The flight was also delayed by an hour without any communication."
Pros: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Cons: "Didn't make it to my destination yet"
Pros: "Dont deal with onetravel"
Cons: "U still alone without onetravel"
Cons: "There was non-existent service. No water, no coffee, no snack....no one asking if you needed anything, no warmth from attendants."
Cons: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Pros: "though we were delayed and had to change the flight r luggage arrived with us"
Cons: "we were trapped on board without ac while still on airport ground without any announcement what was going on after about 45 min. they announced that the ac was not working and they r trying to fix it; still doors locked afterwords they announced that we will be taking another plane 2 hours which made the total delay around 3 hours"
Cons: "The flight from dubai to Kuwait was on Flydubai NOT Emirates.. in site was Emirates and that make problems to me cuz i hade to to go to terminal 2 for flydubai !!"
Cons: "It took too long to board"
Pros: "Good for an LCC."
Cons: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Cons: "Simply that was a bus .... not a plane!"
Cons: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pros: "On time, good staff, easy checkin process, great value for money"
Cons: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Cons: "One family 2 person!!! One in row 20 & the other row 32 very crazy"
Pros: "تعامل موظفين المطار وفلاي دبي. المقاعد جداً سئه مقابل المبالغ المدفوعه خدمات العفش هي اساس الرحله الاختيار لابد ان يكون صحيح"
Cons: "لا شي"
Cons: "It was very warm the air was stuffy"
Pros: "Amazing service and crew"
Pros: "Inexpensive, but you get what you pay for."
Cons: "Seats are almost laughably small, both in pitch and width. The plane was very hot during boarding as they use both doors and the wind blows through the entire cabin."
Pros: "The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport."
Cons: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Cons: "Over three hours delay with no information"
Cons: "50 minutes delay as always!"
Pros: "really can not think of one good thing that i liked, i really don't!"
Cons: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
Pros: "The crews were great on both legs of the flight. Seating was not too bad. When boarding finally started, it was fast."
Cons: "Both of my flights were delayed, and in both situations no one would tell anyone what was going on. Leaving passengers in the dark about their travels is a terrible experience."
Pros: "The only thing that I liked about this flight was the it took off and landed safely."
Cons: "The flight was hot, the attendants were rude, and seemed to feel as though they were burdened a passenger requested something. They did not offer water to anyone (especially elderly people) when the A/C went out. They also lost my bags, and would not deliver them."
Pros: "Option to buy food. 30 mins only from Dubai to Doha"
Cons: "Delay in take off by about 30 mins. Ground services in Dubai sucks and you are treated like low/no class passengers if you fly with other airlines apart from emirates. Transport bus from Term 3 to Term 2 via Term 1 make extra stops as per driver pleases. This would be last time I go via Dubai on other airlines non Emirates. Toilets in Term 2 also sucks and would rather go on the plane...."
Cons: "The plane looked old and dirty. Windows were really oily so I couldn't put my head down."
Pros: "I didn't like anythinkk"
Cons: "You add one more stop to my flight and lost my bag instead to have vacation I am wasting the time to find the luggage"
Pros: "Its good but ever like emirate, Try to be best"
Cons: "I am not see you are not good but my first fly was with emirate due to emirate flydubai is no ..."
Cons: "The flight is cancelled at the last moment. I am staying at the airport waiting for an alternative. No one to compensate you."
Cons: "They wouldn't give even a cup of water, have to buy everything. Ridiculous!"
Cons: "There was no free entertainment as is the normal process with the doha-dubai flight. They ENTIRE flight was warm and the Air Con vents did not work. My child needed water because of how hot it was, and the only way to do that was to pay. I will always carry water from now on! The seats were extremely uncomfortable. There was no communication as to why the flight was being delayed."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Cons: "The flight is delayed for two hours"
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Cons: "Schedule. Crew"
Cons: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Cons: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Pros: "So good everything was okay"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Pros: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Cons: "The entertainment in the flight"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "The crew was very rude. They were not helpful at any stage."
Cons: "Crew members should be trained properly about how to be nice in dealing with passengers."
Pros: "Business class seats are very comfy & dinner on airplane was delicious."
Cons: "They are still using busses for boarding in both Taif and in Dammam airports."
Pros: "Departure was on time. Riyadh airport had good facilities."
Cons: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "As mentioned above"
Cons: "There was no pillow on the flight and the hostess was rude"
Pros: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Cons: "Ethihad Needs to train their employees."
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Timing and convenient. No stops Professional crew"
Cons: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Pros: "Flight late about 30mihutes no explanation"
Pros: "Punctuality, Cleanes, good service, great attendees"
Pros: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "No thing"
Cons: "Late without plogize"
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Pros: "Boarding at the airport was really poor. The flight was delayed for almost an hour."
Cons: "almost everything"