Only one option of food, which is fish. It's really unfortunate. How do you want to compete with other airlines when you are so bad Sincerely,,, KHALID ALBASSAM FLIGHT SV 308 Cairo to JEDDAH JULY 4
The crew was good. The change in the schedule delayed our connecting flight from JED to DMM for more than 10 hours. I had to schedule my important meeting early morning. SAUDIA is not helping to reserve other available flights as this delay was their mistake and we paid the penalty without any care to satisfy their customers. It will be the last time to travel with SAUDIA and I will post this story everywhere to tell all passengers the risk they need to take if they book via SAUDIA.
It was excellent experience. The only disadvantages is you have to walk to the gates in long walks. There no golf cars to transfer passengers.
Cons: "It need a lot to improve"
Cons: "Boarding & deplaning for Business class should be priority. Baggage claim also should be priority. Currently there’s no difference between business and economy classes"
Cons: "The offerings of the snack is very cheap"
Pros: "Smooth trip"
Cons: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
Pros: "Good flight with good crew"
Cons: "Air conditioning was poor"
Cons: "Saudia always delayed always"
Pros: "Crew members were doing the best from what was given."
Cons: "The on board entertainment sound system was broken. The bathrooms were unclean."
Pros: "Nothing. Absolutely nothing."
Cons: "I've done this flight. It's 45 minutes. Both times we were 45 minutes late taking off. No apology, no sense of urgency."
Cons: "The first and final call was announced but no one guide people to go to the counter and no one was there. Then suddenly they said the gate is closed and did not accept to wait for few minutes"
Cons: "Male and departurr"
Cons: "The flight was late"
Cons: "Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding."
Cons: "Delayed flight from Jeddah as usual."
Pros: "It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you."
Cons: "Nothing really. Thank you."
Pros: "The staff and airline was very accommodating and lived up to its name. There were no issues or delays."
Cons: "Everything was fine only negative on this plane is no alcohol. If alcohol is a must, don't fly it."
Pros: "Nothing just it’s been delayed for 3 times and the airport was so fu*** bad"
Pros: "Nothing at all"
Cons: "The stop was 7:30 hours and next flight got delayed for another 2 hours since the flight captain didn’t arrive from Jeddah airport. The airport crew were not able to answer what was the schedule which kept all passengers in a dilemma. I will never take a risk and reserve SAUDIA for international flights."
Pros: "The flight attendants were very helpful."
Cons: "This flight was delayed 4 hours due to "technical problems", which is understandable, however, during those 4 hours the passengers had no information. The flight information on the screens would say "go to gate", "last call", etc, several times, but they weren't boarding, they didn't even have a gate assigned to them! Passengers just stood around confused for many hours. This at Jeddah's King Abdulaziz Airport, by far the worst airport I have ever been at in the world."
Pros: "That I’m getting home"
Cons: "Everything- airport plane food"
Pros: "Flight was on time"
Cons: "Seat comfort (old) Food (bald and unappetizing) Crew use passengers’ overhead to stow their luggage."
Cons: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
Cons: "2 hours delay sitting in flight with no response from Crew. Turns out Pilot was late as he was flying in another plane..."
Cons: "Terrible aircraft, weak AC & HVAC. Two hours delay in a 50 minutes flight!!"
Pros: "Great food, friendly staff."
Cons: "They check your ticket way too much for my liking, it is very repetitive."
Cons: "تجربة جديدة وممتازة"
Cons: "Late as usual"
Cons: "1. There was no wi-fi at Jeddah or Riyadh, hence i was sitting idle almost 8 hours going back and come back without being able to do anything."
Cons: "Dear I try to cancal my flight I contect saudi airline they can't cancal it I try online no cancaltion I try with KLM on 24 they reply me on 25 .... I send you Email no reply ..... Or can't go through ...."
Pros: "I like many services provided by Saudia"
Cons: "Cleanliness on board Is a major and repetitive issue. The land services never implement the zones system and calling everyone at the same time make it useless to be skypriority member."
Cons: "Had to make an emergency landing in Riyad for some reason, which delayed the flight for over an hour."
Cons: "Delay at the counter to get the boarding pass. I have checked online and also I had to use the long lane. Moreover, the space between seat rows was too tight and I couldn’t sleep."
Pros: "The worest flight in my life"
Pros: "Much better than the Ethiopian flight I took all day"
Pros: "Flight on time . Food was great Movies were nice"
Cons: "The check in at Dubai air port was very bad. The personnel at the check in counter lacked the curtesy and profetionalism. Besodes extended delay at the check in counter, the requested documents that were nit necessary. I had a terrible experience at Saudia counter in Dubai air port that will effect my decision next time I chose an air line"
Cons: "AC not working Flight attendant not smiling Bad seats Worst flight I ever been to"
Pros: "The cabin crew were the only bright spot on the whole flight. I give them credit for putting up with the rest of the crew and being helpful with all of my problems."
Cons: "Where to begin? First the flight was delayed by two hours, then I was put in a seat with a broken entertainment screen again (second time this has happened to me in two flights), asked to be moved to another seat that turned out to also have a broken screen but at least had more legroom. After landing the ground crew took nearly an hour to get bags off of the plane, thus ensuring that the delayed takeoff caused me to miss my connection. I was given no compensation or even an apology for the delays or the broken entertainment on the aircraft, just a typical Saudi grudging attitude about doing their jobs. Do not under any circumstances fly Saudia. I will happily pay double in the future to avoid them."
Cons: "The special security screening needed for US bound flight boarding started about 45 minutes the international flight, that's the time when other operators normally start boarding. The entertainment system on a 16+ hour flight did not work for me so I was bored to death."
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
Pros: "Nothing was good to like"
Cons: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
Pros: "I do like comfortable seat and crew services"
Cons: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
Pros: "I went good discount"
Cons: "Good price"
Pros: "The crew was good"
Cons: "More comfortable sets"
Cons: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"
Pros: "Smooth takeoff and landing. Clean board."
Cons: "Not delay the flight for 6 hours"
Pros: "The crew should be more helpful especially one female hostess ? Morocon was very incooperative not helping the passenger to left her bag and was rude."
Cons: "The one in the boarding in Riyadh refused to give us 2 seats near each other claiming that the plan is complete However the one in Jeddah was very cooperative and gave as 2 near seats. Jeddah crew is better"
Pros: "Departed and arrived on time."
Cons: "I took the exact same flight twice; both times passengers were taken to the basement to the farthest gate at the airport for boarding. And then, we took a bus around the airport ground to the airplane which was too far from terminals."
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Cons: "The flight is delayed for two hours"
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Cons: "Schedule. Crew"
Pros: "The Crew members especially Magid"
Cons: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Cons: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Pros: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Cons: "The entertainment in the flight"
Cons: "not delaying 2 hours"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "The crew was very rude. They were not helpful at any stage."
Cons: "Crew members should be trained properly about how to be nice in dealing with passengers."
Pros: "Business class seats are very comfy & dinner on airplane was delicious."
Cons: "They are still using busses for boarding in both Taif and in Dammam airports."
Pros: "Departure was on time. Riyadh airport had good facilities."
Cons: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "As mentioned above"
Cons: "There was no pillow on the flight and the hostess was rude"
Pros: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Cons: "Ethihad Needs to train their employees."
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Timing and convenient. No stops Professional crew"
Cons: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Pros: "Flight late about 30mihutes no explanation"
Pros: "Punctuality, Cleanes, good service, great attendees"
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "No thing"
Cons: "Late without plogize"
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "No entertainment Untrained crew Lousy chair"
Cons: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Pros: "Boarding at the airport was really poor. The flight was delayed for almost an hour."
Cons: "almost everything"