Pros: "Nice cooperative crew & fairly comfortable seating"
Cons: "dont know"
Pros: "The staff on board was very friendly, warm."
Cons: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Pros: "Crew was okay and seats were comfortable"
Cons: "Food and boarding"
Pros: "Flight was canceled without notice"
Pros: "Smooth trip"
Cons: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
Pros: "Crew, and timing of flight"
Cons: "Improving the food and beverage selections."
Pros: "Everything was excellent ."
Pros: "The seat was comfortable"
Cons: "The food"
Pros: "Nothing"
Cons: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
Pros: "Crew is great"
Cons: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
Pros: "Great crew and staff. Great service"
Pros: "Coffee was excellent."
Cons: "My luggage could have been on my same flight. There were 3 notifications about the flight being delayed for no reason. A computer glitch delayed the flight from departing as the crew had to manually check the passenger manifest. We arrived late into Jeddah and almost missed our connecting flight."
Pros: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
Cons: "Pretty much everything was excellent."
Cons: "My flight was great"
Pros: "Nothing."
Cons: "1- seats selections. 2- meals 3- arrival procedures."
Pros: "Spacious"
Cons: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Pros: "Everything about the flight"
Cons: "Boarding, food, seat comfort"
Pros: "I love the way it was mostly empty and I got to sleep more"
Cons: "Kind of like everything"
Pros: "The flight attendants were very helpful."
Cons: "Nothing wrong during this flight."
Pros: "I do not recommend anyone to use it."
Cons: "Airlines Airport Employees are unprofessional, rude and untrained. Playing Quran on the Airplane!"
Pros: "Zero"
Cons: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
Pros: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
Cons: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
Pros: "Much better than the going ttrip"
Cons: "Food is bad and scanty"
Pros: "The crew was very nice"
Cons: "The food"
Pros: "The customs at the end were exceptional. We have never made it thru so fast. Things have been improving at the South Terminal of Jeddah airport."
Cons: "No alcohol is served:("
Pros: "Seat was broken and food was not good"
Cons: "Food and sear"
Pros: "movies food service"
Cons: "nothing"
Pros: "I want to thank everyone for the great service and for the support I got with my back pain situation, everyone was very helpful and they did very good job"
Cons: "I liked everything, was very good experience , I was surprised how everyone took good care of me and my needs, they made my long trip less painful"
Pros: "Nothing as usual."
Cons: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
Pros: "The TV was not working, I had to change my seat to get to one worked, they worked with me fine, but even the second option was not perfectly good"
Cons: "Food was ok, I think you guys can do better, it was not enough"
Pros: "nothing"
Cons: "everything"
Pros: "Service food and punctuality"
Cons: "Jeddah terminal was one of the worst. There was no WiFi service at the terminal. In flight Service was ok. Bathrooms were terrible at Jeddah airport."
Pros: "Excellent flight and service. Best value for business class"
Pros: "The flight boarded early and the process was very orderly. The plane was spacious, new, and had good in flight entertainment."
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Pros: "Everything"
Cons: "Need more variety of types of music"
Pros: "Food was okay"
Cons: "Bathrooms were dirty. Not enough water offered. No headphones offered. Movie monitor was broken"
Pros: "maybe the prayer area"
Cons: "no variety of the food. noisy cabinet. I feel not safe."
Pros: "They are very strict over the luggage weights which make feel very bad from the beginning of the trip"
Cons: "The way they treat passengers"
Pros: "Clean and ok. High quality seats, sheets and entertainment systems. Food is ok too."
Cons: "Boarding: should give priority to those with constraints ( kids, laggage, ...etc) we had a baby with us, and couldn't get appropriate seat close to the crib hook."
Cons: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
Pros: "keep up the good work."
Pros: "Excellent service. great food."
Pros: "The staff were extremely helpful"
Cons: "They should have more updated Bollywood movies.Jeddah airport was appauling.No duty free,no wifi,toilets were filthy,overcrowded.Will not travel via Jeddah again."