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The cabin crew were kind, helpful, and polite. However, my flight from Abu Dhabi to Frankfurt was delayed, causing me to miss my connecting flight. As a result, my journey was significantly extended, leading to a much longer travel time than originally scheduled.

1 hour delay meant missed my connecting flight and 1st day of holiday

Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money

Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented

It’s a business class ticket but they didn’t give a lounge access

Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.

Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now

Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.

Etihad flight sector is a local . .give the same quality upto destination

The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.

More entertainment channels and better food, whatever food requirement you select.

Staff is rude and condescending. Airline is badly managed. They take away their flimsy earphones and blankets one hour before the lading. I’ve never experienced this with any other airline. It’s a very portly managed and run airline that should be avoided.

Loading was on time and quick Not very many people

The boarding was late. The check-in board said boarding closed but the boarding hadn't even started. I have spine issue but not eligible for wheelchair since I can walk. But we were taken to a plane with stairs to climb. I requested support with the handcarry and was told that I shouldn't have booked this flight without wheelchair. Instead this information should be public if this plane has sky bridge or stairs. The infotainment system did not work either. And the plane was very loud with very less legroom in economy.

Very poor experience, passengers and were not social and started a troubled with other passengers and a fight erupted

From the start of the check-in process, the associate was unprofessional and claimed that my ticket was incorrect, attributing the issue to Gulf Air. However, they failed to provide any clear explanation of what was wrong. After an extended wait of 45 minutes, the issue was resolved, and we were finally issued our boarding passes. Upon arrival in Paris, we faced further delays as the stairs to deplane were not functioning, resulting in an additional 45-minute wait onboard. This delay posed a significant risk of missing my connecting flight.

I like it very much. Gulf Air is always the topper rank of the world. I love it very much.

It was a great experience, can’t wait to do it again soon!!

Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!

all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.