Cons: "Excellent customer service"
Pros: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
Cons: "They should add one more meal and drinks more frequently."
Pros: "The crew were extremely helpful and they did there best to keep us comfortable"
Cons: "The boarding process is a mess"
Pros: "Smooth trip"
Cons: "All is well"
Pros: "Onboard services improved dramatically since last for same route ✅"
Cons: "Departure on time"
Pros: "Space, crew"
Cons: "Chaotic boarding"
Pros: "Going on time and arriving in time"
Cons: "Offering a simple snack"
Pros: "I don’t like the delay"
Pros: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
Pros: "Aicraft was decent"
Cons: "They downt know what customer service is all about!"
Pros: "Take off was on time. Food was good. Crew was professional."
Pros: "Seating and entertainment"
Cons: "Male and departurr"
Cons: "I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents"
Cons: "Delayed flight from Jeddah as usual."
Cons: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
Pros: "Comfortable, nice staff clean"
Cons: "Chairs are close to each other"
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Pros: "The AC was great"
Cons: "Jedda airport Boarding"
Cons: "Delay after delay. Broken entertainment system"
Cons: "Delay with no clear explanation or expected time. Poor Coordination."
Pros: "This flight did not have a prayer room which made it much more quiet and comfortable."
Cons: "More beverage options"
Cons: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
Pros: "Newer Planes - comfortable seats"
Cons: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
Pros: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
Cons: "I would have liked there to be snacks offered to passengers in between meals."
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Pros: "It was much better than the Washington flight"
Pros: "Stay longer than schedule lot of crowds not clean"
Pros: "Really nice crew."
Cons: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
Pros: "-Same as above-"
Cons: "The transit time is rather long to Europe."
Cons: "Flight is delayed too much!!!"
Pros: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
Cons: "Overcrowded plane and filthy toilets."
Pros: "comfortable chair"
Cons: "staff , food and baggage service"
Cons: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
Pros: "No thing"
Cons: "Old plane .. bad service.. no entertainment.. ):"
Pros: "I like the way they treat their customers in every way possible. Very clean seats, inside the plane and every where in plane."
Pros: "Almost everything"
Cons: "Entertainment wasn't up to date."
Cons: "We were delayed on the runway for an hour with no updates. Inside the plane, it was extremely warm, and the crew did not come around with water until after the plane had taken off."
Pros: "The seats"
Cons: "The food was ok. I was expecting a bit more freshness"
ألغيت الرحلة دون أن يعلمنا أحد، حتى موظف الطيران المدني في المبنى ما كان يدري حتى سأل. The flight has been canceled and they didn't inform us before, also the civil aviation employee in the terminal wasn't known until he asked.
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
Pros: "Nothing was good to like"
Cons: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
Pros: "I do like comfortable seat and crew services"
Cons: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
Pros: "I went good discount"
Cons: "Good price"
Pros: "The crew was good"
Cons: "More comfortable sets"
Cons: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"
Pros: "Smooth takeoff and landing. Clean board."
Cons: "Not delay the flight for 6 hours"
Pros: "The crew should be more helpful especially one female hostess ? Morocon was very incooperative not helping the passenger to left her bag and was rude."
Cons: "The one in the boarding in Riyadh refused to give us 2 seats near each other claiming that the plan is complete However the one in Jeddah was very cooperative and gave as 2 near seats. Jeddah crew is better"
Pros: "Departed and arrived on time."
Cons: "I took the exact same flight twice; both times passengers were taken to the basement to the farthest gate at the airport for boarding. And then, we took a bus around the airport ground to the airplane which was too far from terminals."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Cons: "Schedule. Crew"
Pros: "The Crew members especially Magid"
Cons: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Pros: "Bad experience with flynas"
Cons: "Saudia airplanes much better. This is the last time with flynas."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Pros: "So good everything was okay"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Pros: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Cons: "The entertainment in the flight"
Cons: "not delaying 2 hours"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "The crew was very rude. They were not helpful at any stage."
Cons: "Crew members should be trained properly about how to be nice in dealing with passengers."
Pros: "Business class seats are very comfy & dinner on airplane was delicious."
Cons: "They are still using busses for boarding in both Taif and in Dammam airports."
Pros: "Departure was on time. Riyadh airport had good facilities."
Cons: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Cons: "Ethihad Needs to train their employees."
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Flight late about 30mihutes no explanation"
Pros: "Punctuality, Cleanes, good service, great attendees"
Pros: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "No thing"
Cons: "Late without plogize"
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "No entertainment Untrained crew Lousy chair"
Cons: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Pros: "Boarding at the airport was really poor. The flight was delayed for almost an hour."
Cons: "almost everything"