Flight was supposed to take off Saturday at noon. Bumped for unknown reasons until 2 am, then 9 am, then noon, then we don’t know. Not weather related. Dismal and non existent customer service. No 24/7 relations. Couldn’t get my bag back to attempt to get on another flight until 5pm Saturday. Will never take this airline again!
Cons: "Neither departure terminal nor gate was displaying in the application even while refreshing it continuously. The information was available in schiphol airport website 3.5 hours before take-off time."
Cons: "Flight was late, if you have another connection, bad luck. No entertainment system, no screens at all, no music. Food was average. Plane was new airbus, toilet stuck, nobody seem to care much at least lock the toilet as it cannot be used."
Pros: "878-9 was amazing with seats flat. The 737-800 needs some improvements!"
Cons: "737 B 800 seats don't recline much like Turkish air or Saudia!"
Pros: "Arrived on time. Baggage arrived quickly."
Cons: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."
Pros: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Pros: "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Cons: "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."
Pros: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Cons: "Not charger ports, or entertainment of any kind."
Pros: "Direct flight"
Cons: "Food, boarding, carry on bags checks, 1 hr waiting time for baggage claim at destination."
Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Pros: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
Cons: "They should add one more meal and drinks more frequently."
Pros: "The crew were extremely helpful and they did there best to keep us comfortable"
Cons: "The boarding process is a mess"
Pros: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
Pros: "Take off was on time. Food was good. Crew was professional."
Cons: "I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents"
Cons: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Pros: "Nothing"
Cons: "Delay with no clear explanation or expected time. Poor Coordination."
Pros: "This flight did not have a prayer room which made it much more quiet and comfortable."
Cons: "More beverage options"
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Pros: "They an amazing crew"
Cons: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"
Pros: "Flight Crew were great"
Cons: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
Pros: "Crew was really great - helpful and kind."
Cons: "Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk."
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"
Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Pros: "Staff was cordial and helpful. Food was decent and seating was reasonably comfortable"
Cons: "Many features on entertainment system were non functional. Additionally, there was not enough variety and quantity as far as movie options were concerned"
Pros: "The crew were really nice and kind and the comfort with the seat was also very good but if your aisle is not window it's really not easy for sleep"
Cons: "The entertainment with movies and shows were outdated except a few. If only they had more options it would've been a great experience"
Pros: "Crew were great, seats were comfortable, Kuwait’s airport employees were really bad"
Cons: "Personal attitudes of airport services"
Pros: "I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible"
Cons: "Flight delayed, had to stay in an airport hotel like a prison. You cant go outside the hotel."
Pros: "The crew was nice"
Cons: "Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours."
Pros: "Aircraft was new and comfortable."
Cons: "Boarding was a mess. They had delays but there was inadequate communication on what was wrong."
Pros: "I bought economy fare but was in what is considered business class on all US domestic flights. And I wasn’t upgraded, so not sure what happened but I was very happy."
Cons: "Really nothing to complain about. Great experience overall. Will fly again."
Pros: "There is one Filipino flight attendant who is very attentive to the Passengers. The other female FA are less helpful. Our flight arrived on time which i think is a big plus."
Cons: "Unorganized, there is no order in boarding economy pasengers. The food is not up to par compared to other airlines. The flight attendants are always rushing. Our plane landed very hard and then it started wobbling, It was very scary."
Pros: "Entertainment available as soon as you were seated and until you got up to leave. You did not have to wait to get to 10,000 feet and it did not stop prior to landing. Choice of meals on the flight was great. Seats were comfortable."
This is not the first time this has happened to me, and the flight date has changed, and I was informed only 24 hours before it. It was a very bad experience, and I will not book with this company again, as it affects my plans.
تم الغاء الرحلة بدون سبب ومع معرفتهم بعدم وجود رحلات أخرى قبل يوم الرحلة ونفس اليوم ويومين بعدها مع الخطوط الاخرى
ألغيت الرحلة دون أن يعلمنا أحد، حتى موظف الطيران المدني في المبنى ما كان يدري حتى سأل. The flight has been canceled and they didn't inform us before, also the civil aviation employee in the terminal wasn't known until he asked.
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
Pros: "Nothing was good to like"
Cons: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
Pros: "Nothing"
Cons: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
Cons: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"