Cons: "Excellent customer service"
Cons: "Change the food which was tasteless and was only bread."
Pros: "Crew was good, food was very good,seats were fine."
Cons: "Entertainment options could be better. The entertainment system needed reboot."
Pros: "I had my own row of seating because the flight was pretty empty so it was very comfortable"
Cons: "Nothing. Excellent flight"
Pros: "Comfortable flight. Food was amazing"
Cons: "Entertainment wasn’t working , toilet not enough only 2 at the end of plane"
Cons: "Delay more than 3 hours"
Cons: "No wifi. Out of order"
Cons: "Flight was delayed by 1,5 hrs"
Cons: "The first and final call was announced but no one guide people to go to the counter and no one was there. Then suddenly they said the gate is closed and did not accept to wait for few minutes"
Pros: "Crew were good"
Cons: "It was delayed in Jeddah and the seats are not comfortable at all (business class)."
Pros: "Food was good. Flight attendants had good customer service ."
Cons: "Seats were a bit uncomfortable"
Pros: "Overall it was an ok night flight. language handling."
Cons: "Delays with taking off, arriving late. No entertainment."
Pros: "The crew was very friendly and the food was good. The entertainment options had too much variety with relatively new movies available."
Cons: "The furniture and general interior of the plane was too old and used. Lots of things that don’t work or are loose. The in-flight entertainment had too many useless interruptions for announcements."
Cons: "No thing"
Pros: "Seats are narrow, net doesn’t work, bathrooms are not clean"
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Pros: "Crew and priority boarding with kids"
Pros: "We received a full meal on an hour and a half flight which was amazing!"
Pros: "The seats were bigger than average."
Pros: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Cons: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Pros: "The passenger sitting next to me."
Cons: "Some passengers switched their seats so when I arrived I realized my seat was taken. The crew member simply told me to take another seat. Even though I was willing to give up my original seat, I expected better attitude and more responsibility from the cabin crew including an apology."
Cons: "Food, service, entertainment n service was pathetic n I will not recommend Saudi Airlines from Riyadh to Pakistan"
Pros: "Over all. ...nice and good"
Cons: "There are no variety in the food menu."
Cons: "Poor food poor service"
Pros: "One of the bathrooms was out of order. The entertainment crashed fir at least an hour. Will not fly again if avoidable! Refused to give us water"
Cons: "There was a mis-match between the boarding time on the screen against the time in the boarding pass which lead to a delay of 1 hour and 15 mins of the boarding."
Pros: "transfer on Reyadh was very good"
Cons: "do not have varsity of enterrainment"
Cons: "Seat is very small, food came very very late and was collected again very very late. No entertainment whatsoever Cabin crew was not friendly Aircraft was not that good from inside cabin"
Pros: "The movies were new The food was good They gave Toys to my kids"
Cons: "The headphones were in not working fine"
Pros: "Boarding and crew"
Cons: "I was travelling business class and they managed to loose my luggage!!! Moreover, they do not have a delivery service for the lost luggage, you have to drive all the way to the airport. In Lebanon that is not easy or cheap and is highly time consuming! No one even calls to apologize or suggest a proper compensation! The entertainment system does not work properly, seats are not very clean and the food is tasteless."
Cons: "They are always late"
Cons: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
Cons: "They mishandled the checked luggages and broke the screen of a Toshiba Laptop and a Samsung Tablet that were inside a checked bag."
Pros: "The check-in staff were nice and accommodating. For a short flight we did get a box lunch which was filling."
Cons: "The plane has seen better days, paint was pealing off some places. The chairs were ok. The flight crew seemed annoyed at everyone."
Cons: "The flight was the most pumpy I've ever had, and the captain didn't say a word to comfort us Also there was no power outlet to recharge my phone, and the only entertainment available was through their app for phones/tablets"
Cons: "The flight delayed for more than 2 hours, they didn't provide any drinks or snaks"
Pros: "Everything was good"
Pros: "Once it was noted that the flight wasn't full I was able to move to a different seat so that I could stretch out."
Cons: "I didn't like how there was no clear direction on where we were supposed to go to our connection. At the airport we had to wait for someone from security to check us in again, thankfully we had a wait or else we could've missed our flight. Then when we got to the gate there wasn't an announcement saying that it was time to board."
Cons: "Delay 2 hours My sear screen was not working. The service was rude. They kept the light on the whole time, while other airlines dim the light during the night."
Pros: "Good crews, not excellent"
Cons: "delayed 7 hours as impact of the 3 hours delay at KL, no comfortable place to spend the night at Riyadh airport, and when we speak with the airline representative they couldn't help we had to spend the night waiting for the flight in chair, the transit was horrible experience!"
Pros: "The plane itself"
Cons: "Late take off"
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
Pros: "Nothing was good to like"
Cons: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
Pros: "I do like comfortable seat and crew services"
Cons: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
Pros: "I went good discount"
Cons: "Good price"
Pros: "The crew was good"
Cons: "More comfortable sets"
Cons: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"
Pros: "Smooth takeoff and landing. Clean board."
Cons: "Not delay the flight for 6 hours"
Pros: "The crew should be more helpful especially one female hostess ? Morocon was very incooperative not helping the passenger to left her bag and was rude."
Cons: "The one in the boarding in Riyadh refused to give us 2 seats near each other claiming that the plan is complete However the one in Jeddah was very cooperative and gave as 2 near seats. Jeddah crew is better"
Pros: "Departed and arrived on time."
Cons: "I took the exact same flight twice; both times passengers were taken to the basement to the farthest gate at the airport for boarding. And then, we took a bus around the airport ground to the airplane which was too far from terminals."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Cons: "The flight is delayed for two hours"
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Pros: "The Crew members especially Magid"
Cons: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Cons: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Pros: "Bad experience with flynas"
Cons: "Saudia airplanes much better. This is the last time with flynas."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Pros: "So good everything was okay"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Pros: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Cons: "The entertainment in the flight"
Cons: "not delaying 2 hours"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "Business class seats are very comfy & dinner on airplane was delicious."
Cons: "They are still using busses for boarding in both Taif and in Dammam airports."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "As mentioned above"
Cons: "There was no pillow on the flight and the hostess was rude"
Pros: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Cons: "Ethihad Needs to train their employees."
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Timing and convenient. No stops Professional crew"
Cons: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Pros: "Flight late about 30mihutes no explanation"
Pros: "Punctuality, Cleanes, good service, great attendees"
Pros: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "No thing"
Cons: "Late without plogize"
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "No entertainment Untrained crew Lousy chair"
Cons: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Pros: "Boarding at the airport was really poor. The flight was delayed for almost an hour."
Cons: "almost everything"
There are no seats while waiting for the gate. They sell tea and coffee, all airlines this is free except Jazera airline. Boarding is very bad, we stood outside eating for the main gate to open, children and seniors were setting on the floor ( dirty) for an hour and half
Pros: "The price and timing"
Cons: "Everything I guess. Boarding was a mess . The crew was panicked about Corona. No space . Terrible service"
Pros: "The price"
Cons: "Everything I guess"
Cons: "Planes are old, they don’t serve food, just sell things and there are no movies"
Pros: "Thank you so much."
Pros: "Nothing in specific"
Cons: "Better immigration, better check in"
Pros: "Nothings to like"
Cons: "They have to change the airline management."
Pros: "Boarding staff is very helpful and friendly and cabin crew also g"
Cons: "Wanting in transfer area in kuwet airport ( aljazera area )is very limited space not comfortable for the passenger , service not available there it’s like bus station"
Pros: "Not much to be honest."
Cons: "The constant delays and the unorganized boarding process. It was chaotic and very stressful. A trip that should have been 4 hrs took a total of 12 hrs with all the delays. This definitely made me view the airline in a negative light. I will be cautious of booking with Jazeera Airways in the future. That being said I have a return flight and hope it is better."
Cons: "No LCD screen for passengers"
Cons: "The boarding was late. Then the captain said that take off time is delayed for 20 Minutes. Last, upon arrival, luggage for all passengers was at least 40 min late. So, all in all, it was a bad experience."
Pros: "more decent food"
Cons: "seats are not comfortable considering the length of the flight"
Pros: "The flight was boarded and departed on time as always"
Cons: "The plane is really not clean as it should be from within, meal is only a sandwich"
Pros: "Boarding & departure were fast when the plane came"
Cons: "Flight delay for almost 3 hours"