There's no inflight entertainment, plane was old, power USB didn't work
There's no inflight entertainment, plane was old, power USB didn't work
My luggage never arrived to Zurich. They can't confirm when it will arrive
Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.
Overall, terrific service, accommodations, and experience. Only reason comfort was rated lower was because it was difficult to keep a comfortable sleeping position for the overnight flight, but I also had an economy seat.
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
It was truly amazing. I will do it again! Excellent!
I was rebooked on Delta. Did not take this flight