The friendliness of the attendants, and the quality of the service.
Limited food options. I dont like chicken or even fish but that’s the only option. Sad to say not impress
Subject: Complaint Regarding Cabin Temperature on Flight SQ447 (DAC–SIN)** Dear Singapore Airlines Customer Service, I am writing to express my disappointment regarding my recent experience on flight SQ447 from Dhaka (DAC) to Singapore (SIN). After boarding, it became apparent that the cabin air conditioning was not functioning adequately. When we initially raised the concern, a flight attendant informed us that it would take approximately 10 minutes for the temperature to cool down once the aircraft began operating. We trusted this explanation; however, the cabin remained uncomfortably warm, and many passengers—including my family—were sweating for an extended period. After approximately 45 minutes, I raised the issue again. While the attendant mentioned that adjustments had been made, the response did not reflect the seriousness of the ongoing discomfort. It was only after about an hour into the flight that the temperature finally improved and the cabin became more comfortable. I also spoke with several other passengers seated nearby, and they confirmed they were experiencing the same issue. As a frequent traveler who has always associated Singapore Airlines with high standards of service, this experience was very disappointing. It has made me reconsider choosing this route with your airline in the future. I hope you will review this incident and take the necessary steps to ensure that such situations are handled more promptly and professionally going forward. Thank you for your attention to this matter. Sincerely, Mohammed Shahriar
Very concerned with guest comforts going out of their way to accommodate special dietary needs when the guests hadn’t pre-ordered.
Food was terrible , uncomfortable seats, WiFi did not work, will never fly Singapore again.
Kayak really screwed up by offloading the booking to a third party. They were completely inept and caused a bunch of toil. I will never use Kayak again.
I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.
I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
They ran out of the second choice of food was stuck with fish
Service was very good, food and entertainment systems were good
The staff from beginning to end we're friendly and helpful. The food and beverages were quite good (but see the comment below). I also liked their entertainment options, as we'll as their frequent attention to the airplane restrooms. Here are the reasons this is not a 5-star review: - You have to pay for WiFi on the plane unless you have some level of seat upgrade. - CP sent me a warning that the name I entered to book didn't match my passport. True, but the form for entering my name didn't allow for anything but a middle initial. This lead to a lot of chats, phone calls and stress before finding out at the ticket counter that it didn't matter. CP has modified their notice to now tell you this key bit of info. - After consuming a chicken dinner they offered (Kathmandu to Hong Kong), I developed symptoms entirely consistent with salmonella, beginning about 6 hours later. There were some odd things about the serving of this meal, too. Our row was the last one served, and we were given a tray without the entree on it. About 10 minutes later the stewardess came by and said they only had one chicken meal left. My seat mate and I decided he would have the lamb and I would take the chicken. I think I lost. I suspect that this entree was left over from an earlier flight and they were scrambling to get the last row fed. My seat mate and I were the last two to receive our entrees. I am not accusing CP of giving me a contaminated meal - just that the onset and progress of symptoms closely match those of salmonella poisoning. I opted out of the first meal on the next flight 13 hours later, but was fine after that.
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
Good good, good seat, good entertainment system. Customer service is good but can be more polished if CX charges a premium price.
Not at all satisfactory. I had stomach upsets after taking food. Quality of Asian vegetarian meal was awful. Further there was no snacks/ fruits/ biscuits available as in between snacks.. only peanuts and pitzels.. except courteous staff rest of my experience was far from satisfactory
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
More meal choice. There was only pork, beef and shrimp. I could not eat any of it and they had no alternatives
The only notable problem was bathroom facilities. Only one toilet for far too many people, and dirty nearly all the time. Both otherwise, Cathay Pacific is great. Wonderful staff everywhere.
Crew were not engaging. Only engaged if requested. Food taste was mediocre
I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.
The flight from HYD to DOH was delayed by 3 hours and we missed the connection from DOH to MIA. We had to wait 24H more to get the MIA flight. It was a total disaster. If the flight crew had waited 1 more hour to accommodate their 3 hour delayed flight, we would not have lost a whole day !
Flight canceled by JetBlue for no reason. No good alternatives provided.
Very difficult to check in and almost missed flight. No room in seats and had a middle seat. I tried to create an account and check in before to change seat and unable to. I do not understand why I wasn’t on a Qatar flight from on Bengalore to Doha when they left at the same time. Disappointed in the Kayak booking process.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Impressive as always. It is the airline of my choice, The dessert on the 2nd flight DOH-IAH was somewhat dry (the cake with cream etc) Check-in and boarding experience was fantastic, with the exception of CCU airport where chk-in staff refused to help with aisle seats stating the flight was full and accommodations were beyond him. Once I boarded there were plenty of available aisles. I was disappointed that this could not be done by self during online chk-in nor at the airport. Nothing more to add. Overall a good experience, TY QTR
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
In the business class it was everything wonderful. However in the economy is a hell. BTW. When I asked to search for tickets, I ordered business and I was offered options with economy, that was not clear in the order, so I could've acted faster to rectify it.
Nice airline. I was in a really weird seat which had extra leg room, but no basket or stowage. And the people next to me were pretty noisy during the flight, so it was hard to rest. I wish staff came around to pick up trash more often as I had no where to put it except my lap or the floor.
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
Very efficient and professional staff. Food was good and so was entertainment selection.
I payed for extra leg room but in last moment my seating place was changed and i got standard one seat. Staff was not able to do anything , so was very disappointed because of this.
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Air hostesses were great. Food was good. Flat bed is not that flat or comfortable.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Food quality and varites were very minimum. Surprised to have no desserts. Business class tickets should have lounge access and seats selection. They should be allowed to board while people with wheel chair, secial assistance and family with childrem.
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
It was just fine. The sirlines did live up fully to my expectation.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
