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Everything was great, the infotainment system was glitching but this was not a big deal.

I have my baggage left either in Jeddah or Addis and undelivered to Abuja

The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.

I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful

The food needs to improve especially the fish as there where only 3 fish cubes in my plate.

Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.

The boarding area was too small with only one agent checking passengers into their standing bus

1. They messed up my baby food order. 2. They messed up my confirmed seats. 3. The screen on my seat was not working at all. So, it’s a horrible experience

The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.

The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.