Cons: "Excellent customer service"
Pros: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
Cons: "They should add one more meal and drinks more frequently."
Pros: "The crew were extremely helpful and they did there best to keep us comfortable"
Cons: "The boarding process is a mess"
Pros: "Smooth trip"
Cons: "All is well"
Pros: "Onboard services improved dramatically since last for same route ✅"
Cons: "Departure on time"
Pros: "Space, crew"
Cons: "Chaotic boarding"
Pros: "I don’t like the delay"
Pros: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
Pros: "Aicraft was decent"
Cons: "They downt know what customer service is all about!"
Pros: "Take off was on time. Food was good. Crew was professional."
Pros: "Seating and entertainment"
Cons: "Male and departurr"
Cons: "Delayed flight from Jeddah as usual."
Cons: "Flight was scheduled to depart at 2200 actually took off 2310"
Cons: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
Pros: "Comfortable, nice staff clean"
Cons: "Chairs are close to each other"
Pros: "Seats were comfortable and enough space"
Cons: "Nothing major Only there was a breakfast meal"
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Cons: "Delay after delay. Broken entertainment system"
Pros: "This flight did not have a prayer room which made it much more quiet and comfortable."
Cons: "More beverage options"
Cons: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
Pros: "Newer Planes - comfortable seats"
Cons: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
Pros: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
Cons: "I would have liked there to be snacks offered to passengers in between meals."
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Pros: "It was much better than the Washington flight"
Pros: "Stay longer than schedule lot of crowds not clean"
Pros: "Really nice crew."
Cons: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
Pros: "-Same as above-"
Cons: "The transit time is rather long to Europe."
Cons: "Flight is delayed too much!!!"
Pros: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
Cons: "Overcrowded plane and filthy toilets."
Pros: "comfortable chair"
Cons: "staff , food and baggage service"
Cons: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
Pros: "No thing"
Cons: "Old plane .. bad service.. no entertainment.. ):"
Pros: "I like the way they treat their customers in every way possible. Very clean seats, inside the plane and every where in plane."
Pros: "Almost everything"
Cons: "Entertainment wasn't up to date."
Cons: "We were delayed on the runway for an hour with no updates. Inside the plane, it was extremely warm, and the crew did not come around with water until after the plane had taken off."
Pros: "The seats"
Cons: "The food was ok. I was expecting a bit more freshness"
Pros: "The internal design of the plane is nice and food was great."
Cons: "There was careless from the crew to come and notice the assistant light turned on, which it was hard to call them. Also, the crew didn't give an important attention to put seat belt like any other airlines. They just mentioned it without any real checking. Also, the flight take off on time, more than 15 minutes late. Besides, the take off wasn't very good at all."
ألغيت الرحلة دون أن يعلمنا أحد، حتى موظف الطيران المدني في المبنى ما كان يدري حتى سأل. The flight has been canceled and they didn't inform us before, also the civil aviation employee in the terminal wasn't known until he asked.
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
Pros: "Nothing was good to like"
Cons: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
Pros: "I do like comfortable seat and crew services"
Cons: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
Pros: "I went good discount"
Cons: "Good price"
Pros: "The crew was good"
Cons: "More comfortable sets"
Cons: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"
Pros: "Smooth takeoff and landing. Clean board."
Cons: "Not delay the flight for 6 hours"
Pros: "The crew should be more helpful especially one female hostess ? Morocon was very incooperative not helping the passenger to left her bag and was rude."
Cons: "The one in the boarding in Riyadh refused to give us 2 seats near each other claiming that the plan is complete However the one in Jeddah was very cooperative and gave as 2 near seats. Jeddah crew is better"
Pros: "Departed and arrived on time."
Cons: "I took the exact same flight twice; both times passengers were taken to the basement to the farthest gate at the airport for boarding. And then, we took a bus around the airport ground to the airplane which was too far from terminals."