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It never happened. Me flight from Doha to São Paulo was lated and the time of waiting for the luggage arrives when we arrived in São Paulo was about 1 hour and half. So it took a lot of time just waiting the luggage of flight that was already late, consequently we lost the flight to Recife with Latam Airlines and had to go to the Qatar office to arrange another flight to us to Recife, that one with Azul Airlines. It was more 4 hours waiting to this other flight to knows that this other flight was delayed too, total of 5 hours more at the airport to waiting to go home :/

The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.

All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.

Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!

There was not enough food for everybody. Some dishes were missing.

For a short flight, Qatar Airways offers very good onboard service.

It was the terrific, I was promoted to businessman class, and the service was amazing.

Very bad. We booked 8 months in advance for 2 people but couldn’t get seats together. Food was so bad I couldn’t even eat.

Boarding was orderly, staff at the counter were friendly and so as most of the staff in the flight. Room for some improvement in entertainment, but overall very good flight.

QSuites in Business Class are wonderful for long trips, providing privacy and comfort you have to experience to believe.

Food quality and varites were very minimum. Surprised to have no desserts. Business class tickets should have lounge access and seats selection. They should be allowed to board while people with wheel chair, secial assistance and family with childrem.

It’s a business class ticket but they didn’t give a lounge access

1 hour flight. No complaints. Some drinks would have been nice.

Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.

second leg was more comfortable. Customer service in Abu Dhabi is okay.

Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now

Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Online was good boarding also but a child was crying all the way with no intervention from crew member.

Transit time could be 15 min longer atleast. It was right on the dot to boarding time. Giving minimal time to do shopping