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Air New Zealand leave Qantas for dead

No cleaners available Luggage screwed up Entertainment not working Only 1 toilet for full capacity economy class Other locked off Over an hour late arrival

Singapore check-in was chaotic. On board, a very large oxygen bottle had been left for us. Too big to fit anywhere, or easily access the valves. We were assisted with boarding and disembarking, but never once approached during the flight. The crew were not helpful or friendly. On arrival at Sydney, our wheelchair and half our luggage had been lost. The wheelchair was later found, abandoned in the airport, despite the orange tag on it saying Return to Aircraft Door. As I write this 36 hours later, the luggage is still missing. Waiting time to call Luggage Services was 1 hour.

Time rescheduled to 6 hours earlier without communication.

Flight was delayed which we wouldn’t normally care too much about, but this time we have a connecting flight (which we had deliberately planned to have a substantial gap so that we didn’t have to rush, as I had my elderly mother with me). Staff were helpful though, finding out information and confirming our connecting flight departure gate.

Was delayed over 2 hours leaving Sydney. One staff member was loudly telling a passenger that they shouldn't have stowed their bag where they has as it was her position for her bag. Not very professional. Better late than never though. Overheard a few passengers while waiting saying how their flights had been cancelled the day before and had to find their own accommodation in Sydney.

My advise find another airline. Qantas is in decline & its bad management more than Covid.

This is one of the worst flights I have ever had. I started my trip on Saturday 6 July 2022 from MELB to LA. My flight got cancelled twice and without notice. My final destination is NY and it is Monday 8th July and I am still stuck in LA airport as they haven’t sort out my flights

Flight delayed by 4 hours due to cross-winds at Devonport. That bit is understandable.... however I understand the crosswinds dropped in less than four hours and it was a combination of weather + crewing issues. But the real problem was that my flight was originally scheduled for Launceston and they cancelled my Launceston flight, so I opted to go to Devonport instead. If Qantas hadn't have cancelled my Launceston flight, I would have been home much earlier as the Launceston Airport didn't have the crosswind issues. Qantas - get your act together and treat your customers with respect!

Service

Seats are comfortable

Leaving from Brisbane in July 2022, we had not been asked about Covid over 3 weeks in Australia, including our Qantas flight to Australia or through customs or entry. Upon checking to leave, Qantas screened us for Civid and symptoms 4 separate times. The staff treated us poorly, including difficulty checking in, adding bags, getting the bags checked in, etc. They have changed their policy from 2 bags international to only 1 bag and the 2nd bag was $200. The flight wasn't even completely full, so I would have paid them something for a second bag, anything short of $200. There were so many details that frustrated me that I have changed my opinion about flying Qantas to "not interested." I'm certainly not willing to pay more to fly Qantas!!

Qantas personnel have a high opinion of themselves and don’t really like to serve the client. This is compounded by the overall experience of traveling in Australia. I get the felling that they would rather I didn’t.

I've always preferred Qantas, and the service is still generally good, but someone has taken their eye off the food offering. Back from NZ it was noodles with a sauce in a cardboard box. No cheese and biscuits, no sweet. Air Tahiti/Air Cailin, etc.. give a decent meal while on International.