Pros: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Cons: "Honestly, this trip worked very fine. I do not have additional recommendations."
Pros: "Awful"
Cons: "Flight was cancelled and rebooking dealt with poorly"
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew was very attentive & met all my expectations."
Pros: "Crew was very friendly"
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "Crew was very accommodating"
Cons: "Seat comfort was not very good.. and food was bad"
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "Excellent Service and most friendly staff"
Cons: "Nothing was bad. But the food taste can be better"
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Flight services"
Cons: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pros: "Flight schedule in time."
Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Great"
Cons: "Nothing."
Cons: "Screaming children; not the airliners fault"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "The service and the food were amazing!"
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."
Pros: "Quality of foods and service"
Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Cons: "Flight delayed Stewards were rude"
Cons: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Cons: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Cons: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Pros: "Good timing only"
Cons: "All"
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Cons: "Flight was delayed"
Cons: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Pros: "Everything was good."
Pros: "crew service on time arrival and departure customer service, in general"
Cons: "inflight entertainment could be better food could be better"
Pros: "I travel a lot and Qatar has great customer service. The planes were immaculate. Food high quality compared to most airlines."
Service standards are really poor - snooty staff
Cons: "Offer cappuccino along with coffee, tea, and juice."
Pros: "Cabin Air Pressure is amazing"
Pros: "Crew was good and seats were comfortable."
Cons: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
Pros: "The crew good except one man i guess from India"
Cons: "The food was not good at all"
Pros: "Live sport TV, on board wifi"
Cons: "More livesport TVs and browsing data."
Cons: "Emirates are a quality airline unlike BA and KLM."
Pros: "The staff were very attentive and polite at all times!"
Pros: "Every aspect of travel was excellent, boarding, flight, crew services"
Cons: "None."
Cons: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Cons: "Read the above. Completely incompetent and dishonest company"
Pros: "Ease of boarding, tasty food, and plenty of entertainment."
Pros: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Cons: "Flight too long..."
Cons: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Pros: "It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip."
Cons: "Nothing"
Pros: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Cons: "Nothing"
Pros: "Everything"
Cons: "I like everything"
Pros: "Good service upon check in and in flight."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pros: "Professional and friendly staff"
Pros: "Very clean. New fixtures nice screen"
Cons: "They forgot my vegetarian meal"
Cons: "Too nosiness to hear movie"
Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Pros: "Good food and entertainment"
Cons: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
Pros: "Attentive flight crew and spacious interior"
Cons: "Food, food and food"
Pros: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."
Pros: "Everything was excellent. Emirates is a quality airway."
Pros: "A380 Emirates get better every time"
Cons: "Crew hospitality-not attentive as usual. We tried to upgrade (by paying and not using miles) and the staff at the check-in said we cannot as the flight was not full. Surprised by the explanation."
Cons: "The lack of attention by the crew was unexpected,"
Pros: "The food was great. Flight attendants were nice and polite."
Cons: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Pros: "Everything is perfect."
Pros: "None"
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Cons: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."
Pros: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Cons: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
Pros: "Entertainment was top notch. Wasn't bored"
Cons: "Food could be less processed / more drink service"
Cons: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Both flights were amazing the service in both were excellent including crews too"
Cons: "Is from Jhb to Dubai were not Cartered for our foot socks had to were shoes to keep warm regards the long flight, and cover our eyes too ,but every thing was the best regards that only"
Pros: "Great giving free wifi and liquor"
Cons: "Food was bland and flight attendant were surly. Most disappointing was the high expectations we had of airline that didn't deliver."
Pros: "This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them."
Pros: "Entertainment is good"
Cons: "Service and food is worse"
Pros: "Flight departure not on time. Hence trouble for connection flights.V were delayed by 14 hours reaching our destination.Emirates desk have not provided for accommodation to stay at JFK airport for more 12 hrs at Night from 11pm to 8 am. V were stranded at airport without sleep.V r planning to claim compensation for this horrible situation because of Emirates"
Pros: "Everything was fine. Food, crew, service, entertainment were all wonderful."
Pros: "Everything"
Cons: "N/a"
Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pros: "Crew pelayanan bagus"
Cons: "TV nya mati. Turun di tengah parkiran, naik bis."
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Cons: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Pros: "Crew was better"
Cons: "Improve food quality. Garuda is moving backward in quality of food."
Pros: "Food was nice"
Cons: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Pros: "Crew was good on flight and food was delicious."
Cons: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Pros: "The snacks, staffs and the seat were amazing. Garuda never fail me."
Pros: "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
Cons: "Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours."
Cons: "Keep going with the excellent job, Garuda"
Pros: "Good service"
Cons: "Old plane, walking distance to board the plane is so far"
Pros: "Excellent cabin service"
Cons: "All seats need to be renewed urgently"
Pros: "Cabin crew services very friendly"
Cons: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"
Cons: "I didn't like your time tables where you use only 12 hrs. It's okay to go all the way to 24 instead of 12/12 I had to rebook my ticket at additional expenses"
Pros: "Although not asked, I was reseated to a front row seat, which has more space."
Cons: "Delay of 30 minutes without any explanation. Contrary to other times, the food was tasteless."
Pros: "Service on board was good, Entertainment and seat comfort too"
Cons: "Too cold in the plane, chichen curry, always a risk to serve this in a plane your chef should know why. Dessert very poor."
Pros: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Cons: "I'm a bit get bored with the food."
Pros: "Staff was great, and plane was nice. Entertainment options very good."
Cons: "Didn't like you can't use your phone to read. They make you completely put away. Not impressed by food options."
Pros: "All excellent, including service and food."
Cons: "Boarding time is not punctual."
Pros: "new plane list of movies"
Cons: "food quality is not good to and fro flights"
Cons: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Pros: "Pretty smooth flight!"
Cons: "Very rough landing!!"
Pros: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Pros: "Warm crew and comfortable flight,take off and landing."
Cons: "Nothing much."
Cons: "Flight was delayed by more than one hour."
Pros: "Flight was good, easy to board, friendly service, reasonably comfortable. On time."
Cons: "Having to change my ticket was a nightmare. I had to call Garuda in the U.S. and after 45 minutes, was told I had to call Indonesia who took another 45 minutes to process the change. All of this cost time and money, not only for the ticket change but for the calls."
Pros: "I met with a best friend whom I didn't meet for a decades, and he was I the same GA flight but not a member of GFF. Lounge Team give me a courtesy access so we can have a quite discussion in GA Lounge"
Cons: "This was my mother in law traveling. Upon arrival in Jakarta, no Garuda staff assisted her in changing terminals for connecting flight. Security would not let her in to China Airlines entrance, because her boarding pass was from Garuda. They were telling her to go back to Garuda terminal. My wife had to contact someone at China Airlines to go find her, get her through security, and escort her to the plane which had already boarded!!"
Pros: "Orderly, on time, efficient boarding"
Cons: "The meal"
Pros: "Nice to have food and good entertainment on an affordable flight"
Pros: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Pros: "On time"
Cons: "The food"
Pros: "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
Pros: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Cons: "There is nothing I find not liking."
Pros: "The crew were very friendly and professional"
Cons: "Plane was a bit old and Didn't have USB port to charge my phone. I always like it when I can charge my devices on board so I know I have full battery once I get off."
Pros: "That it was all trouble free very simple to book and everyone was very helpful."
Cons: "All good!"
Pros: "Service onboard as usual was excellent"
Cons: "Late arrival of the aircraft resulted in 40 minutes delay of our departure time."
Pros: "Service on board as usual friendly and professional"
Cons: "Flight was delayed for 30 minutes due to late arrival of the same aircraft from Jakarta"
Pros: "Professional Crew and Excellent Customer Service"
Cons: "One hour delay"
Pros: "My two flights , round trip Jakarta / Malang were perfect in every way. Service was impeccable and the planes were the cleanest I've ever flown. I thought it was sweet that kids received a small gift."
Cons: "There was nothing I didn't like."
Cons: "Entertainment system was not working"
Pros: "The hospitality was so genuine and wonderful on Garuda. Highly recommended."
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "Crew was excellent, seats were comfy."
Cons: "Connecting flight From plane to the gates"
Pros: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Pros: "Service, flight and landing, exceptional!!!"
Cons: "No cons..."
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Cons: "customer service needs upgrading"
Cons: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Cons: "Flight got delayed by 8 hours. The food was horrible."
Pros: "everything"
Cons: "nothing"
Pros: "The food and entertainment was good. The crew was very nice."
Pros: "Airplane crew was amazingly friendly and helpful"
Cons: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Pros: "Cabin crew was perfect! Food and everything is best!"
Cons: "small plane, noisy! did not like business class. BUt overall ok"
Pros: "The food is always good"
Cons: "Nothing"
Pros: "Service, timing"
Cons: "Didnt love the food ..."
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Pros: "Liked the movies and entertainment selections."
Cons: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Pros: "Purchase value"
Cons: "Economy seats are a bit tight"
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Pros: "The food"
Cons: "The seats are very tie"
Pros: "Constant service, food, entertainment."
Cons: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Pros: "Good selection of entertainment, comfortable seats."
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "הכל"
Cons: "שום דבר"
Cons: "Crew was slow to pick up trays."
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Pros: "Great airline"
Cons: "More leg room is needed"
Pros: "friendly crew and superior service"
Pros: "Patience is a virtue"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Cons: "to hot, very hot!!! ו suffered too much"
Pros: "Everything"
Cons: "Nothing"
Pros: "Good overall service"
Cons: "The staff could've been more patient"
Pros: "Food, boarding"
Cons: "Leg room was limited"
Pros: "I liked the entertainment options during the flight."
Cons: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Pros: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Cons: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Pros: "On time and the crew very friendly"
Cons: "Boarding was not very well managed. They did not stick to the proper sequence."
Pros: "Food was excellent. Service was awesome."
Cons: "Nothing."
Pros: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Cons: "Nothing bad to say"
Pros: "Crew was very nice"
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "Crew is amazing, as always"
Cons: "Allergic needs were not met"
Pros: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Pros: "Overall, it was a pleasant flight with good food and entertainment."
Cons: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
This itineray had to be cancelled as the connection time in Paris was only 55 min which is below the 90 min required by Paris airport. Nether Chat deal/Kayak, nor Gulf air nor American Air picked on that. I called American Air for unrelated question was then told that boarding would be denied due to the short connection time. This should have been an automatic notification from Chat deal/ Kayak or Gulf air and itinery cancelled. What is the point of inconveniencing the passenger?? The return has still not be refunded. Shame on Gulf Air, very poor customer service for an airline that has so good flight crew!
New aircraft, new and modern. Crew could be a little more smiling.
Pros: "Everything"
Cons: "All ok"
Cons: "It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers."
Pros: "Crew was very nice in business. Very helpful and catering to every need."
Cons: "The entertainment. Hollywood movies were not working."
Pros: "I' not sure which flight this relates to. I've taken economy and business class and clearly the business class is better but economy is fine. The crew were good in both classes and whilst the food in business was better I didn't have a problem in economy either."
Cons: "Check in was fine and very friendly but boarding could be better particularly in business. At Heathrow it was a bit chaotic as all classes seemed to be mixed up so it was difficult for priority passengers such as disabled to get through everyone crowded up to the desks and the same applied for business class as well. The IFE wasn't too bad but it could be better. Bahrain airport is a mess and the boarding gates seem to be more like corridors with seats in them so it's difficult again when they call for business class passengers as unless you are already at the front you have to try to work your way through. I believe the airport is being rebuilt. If so then things will probably improve. I'm not sure why there needs to be 2 security checks within a few yards of each other when transiting between flights. they don't have this problem in Doha."
Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Pros: "The crew was nice and kind."
Cons: "The seats, as always."
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "Wonderful crew - flight good"
Cons: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
Pros: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"
Pros: "Coffe"
Cons: "Have to wait along time to get the tickets of the connection"
Pros: "Coffe"
Cons: "The men from the crew was not friendly at all"
Pros: "Crew"
Cons: "Bahrain airport"
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Cons: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"
Pros: "The crew are amazing and very needful if asked"
Cons: "The chairs are old and not comfortable at all. The entertainment system does not work well (Sound) and not clear. The head phones are old and the crew collect them way before landing"
Pros: "how convenient it is"
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Cons: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."
Cons: "Their price and services"
Pros: "The crew was helpful, the boarding was organized"
Cons: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
Pros: "Speed of the boarding pass counters. And the price."
Cons: "The plane seats are really bad"
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "Noisy and crowded"
Pros: "Bording was ok."
Cons: "Too much security checks"
Pros: "All but planes were good"
Cons: "Nothing"
Cons: "add phone outlet to your seat"
Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
Cons: "The crew wasnot welcoming and helpful"
Pros: "The air hostess"
Cons: "The delay"
Pros: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
Pros: "Gap between both flights was tight.But very helpful ground crew & flight crew"
Cons: "The journey was too short to give any proper rating"
Pros: "Quick and efficient"
Cons: "Too short of a flight for much to evaluate"
Pros: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
Pros: "Flight delayed and no info given while waiting at the gate"
Cons: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
Cons: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
Pros: "Everything!"
Cons: "Nothing."
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Pros: "I Had best filght gulf air"
Cons: "I dont have visa but i have best experiance in your country"
Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"
Pros: "Clean and efficient flight. Departure and arrival on time."
Cons: "maybe a smile or something from the crew members? Emirates is friendlier... All the girls seemed very sad and did not really made me feel welcome... Overall good service, so this is minor."
Pros: "On time flying, entertainment"
Cons: "The custurd sandwich, they could have just simply serve cheddar cheese sandwich. He kids meal was very good though"
Pros: "Service"
Cons: "Na"